Customer reviews from ATT.com
Apple - iPhone 16e 256GB - Apple Intelligence - Black (Universal - Internal Use Only)
Average customer rating
4.3
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
34
4 Stars
6
3 Stars
4
2 Stars
1
1 Star
5
70%of customers recommend this product.
(
31 out of
44)
Customer Reviews for Apple - iPhone 16e 256GB - Apple Intelligence - Black (Universal - Internal Use Only)
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Purchased (2) 16e's and so far my only complaint is that they did not come with a charging cord. The only cord that came with the phones was one that could be used from phone to phone (no USB on the end) so it could not be used to plug into an ac adapter to charge the phone. Had to drive a store and purchase one so I could charge the phone so it could be powered up. Very disappointing.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, December 15, 2025
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience caused by the absence of a traditional USB charging cord with your 16e devices. The included phone-to-phone cable is intended for data transfer between devices, and we understand that this caused frustration when you were unable to charge your phones right away. We also appreciate you taking the extra step to purchase a compatible charging cord, and your input helps us identify areas where we can improve clarity about what’s included in the packaging. If you have any further questions or need assistance finding certified charging accessories compatible with your 16e phones, please feel free to reach out to us. We value your business and your experience, and we are committed to ensuring it meets your expectations.
Thank you for your understanding and for choosing our AT&T products.
Thank you for your understanding and for choosing our AT&T products.
Written by a customer while visiting ATT.com
Posted by: Deens
from IN
Verified Purchase:Yes
Phone freezes periodically.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Annie Marie S
from Missouri
Verified Purchase:Yes
It’s just okay, but it could be better. Bought it because it was cheaper than the Samsung I wanted. However, it lacks the features that the other iPhones have.
No, I would not recommend this to a friend.
Response from ATT.comBy -David, AT&T CARE, June 13, 2025
Thank you for sharing your feedback about your Apple iPhone 16e! We appreciate your honesty and understand how important it is to have a device that matches your expectations and needs. While the iPhone 16e offers great value, we know every user looks for specific features that make their experience exceptional. If you ever want to explore options with more advanced features or need assistance finding the perfect fit for you, we’re here to help. Your satisfaction matters to us, and we’re committed to helping you get the most from your technology. Feel free to reach out anytime!
Written by a customer while visiting ATT.com
Posted by: Ginabettencourt
from Massachusetts
Verified Purchase:Yes
Not very good at all. Camera horrible
No, I would not recommend this to a friend.
Response from ATT.comBy -David, AT&T CARE, July 22, 2025
Thanks for your feedback! We're, we're really sorry that iPhone 16e camera was not up to your expectation. If you're looking to return/exchange the device, please be aware it can be returned/exchanged within 14 days from the purchase date with a valid proof of purchase. Click on the link: https://www.att.com/support/article/wireless/KM1045132/ to know more about our return policy.
Written by a customer while visiting ATT.com
Posted by: Chrissey C
from Texas
Verified Purchase:Yes
I hate this phone. It gets hot during normal use. It doesn’t have any storage. It is worse than my old phone. I should have never “upgraded”
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, July 25, 2025
Hi Chrissey,
If your device is getting unusually hot or you’re running low on storage, we recommend checking for any background apps that might be using extra resources or ensuring your software is up to date, as these can help improve performance. Additionally, our AT&T support team is here to assist you with troubleshooting or exploring options that better fit your preferences.
Your satisfaction is important to us, and we’re committed to helping you get the most out of your device. Please visit your nearest AT&T store or reach out to our support channels for personalized assistance.
Thank you for being part of the AT&T family. We’re here to help!
If your device is getting unusually hot or you’re running low on storage, we recommend checking for any background apps that might be using extra resources or ensuring your software is up to date, as these can help improve performance. Additionally, our AT&T support team is here to assist you with troubleshooting or exploring options that better fit your preferences.
Your satisfaction is important to us, and we’re committed to helping you get the most out of your device. Please visit your nearest AT&T store or reach out to our support channels for personalized assistance.
Thank you for being part of the AT&T family. We’re here to help!
Written by a customer while visiting ATT.com
Posted by: Molli Atallah
from Centreville VA
Verified Purchase:Yes
Fabulous camera! Lightweight but strong.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Andy when being real
from Chicago
Verified Purchase:Yes
No issues. Works great, I like it.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Lpetty90
from Mississippi
Verified Purchase:Yes
Better than the old ones that he had so far he loves it he said it's easy to use
I would recommend this to a friend!
Written by a customer while visiting ATT.com