Customer reviews from ATT.com
Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - White Titanium (Universal - Internal Use Only)
Average customer rating
4.4
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
184
4 Stars
18
3 Stars
15
2 Stars
5
1 Star
19
83%of customers recommend this product.
(
168 out of
202)
Customer Reviews for Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - White Titanium (Universal - Internal Use Only)
Posted by: Bob Pooperman
from Chicago
Verified Purchase:Yes
I upgrade form a 13 pro and then different is huge.
Written by a customer while visiting ATT.com
Posted by: Sussy 1123
from Maple grove mn
Verified Purchase:Yes
The screen is huge. It’s clearer than my iPhone 14 but it’s also very very big.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, September 3, 2025
Hey there, thank you for sharing your honest feedback on your new device. We understand that you find your new phone’s screen is noticeably bigger compared to your iPhone 14. We can imagine that while the clearer and bigger screen offers an enhanced viewing experience, its size might feel quite overwhelming at first, rest- assure we are here to help you make the most out of its features, so it suits your satisfaction and needs. In the meantime, you can also visit this link to learn more about your new device and its features: https://www.att.com/device-support/index/Apple/iPhone16ProMax
Written by a customer while visiting ATT.com
Posted by: Ace boogy
from Las Vegas
Verified Purchase:Yes
Amazing phone got them for my husband and I love how they connect up to all my Apple products. Plus all the different things that they do and very easy to find accessories for them. Beautiful phone screens takes amazing photos. Definitely would recommend.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: EKHF
Verified Purchase:Yes
So far the best phone I have ever owned. Love the new features, so convenient!
Written by a customer while visiting ATT.com
Posted by: Katrina Benjamin
from Lake Isabella, CA
Verified Purchase:Yes
I love the white titanium color. The screen is nice and large and a little less bulky with a sleeker design. I like that they removed the little speaker from the top and made everything touchscreen (this also makes it easier when you have to line up your screen protector, no more little hole at the top). Basically another beautiful design by Apple.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jessicam14
Verified Purchase:Yes
Easy as can be works great
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Seattle, Washington
Verified Purchase:Yes
Love the new 16 pro max upgrade from the V 14pro max
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Lateefa
from Blossburg PA
Verified Purchase:Yes
Not so good, seemed slower and less impressive compared to the 15pro max. I honestly couldn’t wait to trade in/return
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, November 3, 2025
Hello there!
We appreciate your honest review regarding the iPhone 16 Pro Max. We completely understand how important it is to feel confident in your upgrade, especially when moving to a new device. While the iPhone 16 Pro Max brings new features and performance improvements, we know the change might not feel as significant if you're coming from a well-maintained iPhone 15 Pro Max.
At AT&T, we truly value helping you make the most of your current device. If you're interested, our team would be happy to walk you through trade-in options or help you get the best experience from your new iPhone.
We suggest you take a look at the iPhone User Manual here: https://support.apple.com/guide/iphone/welcome/ios
to learn everything from setup basics to advanced features, tips to personalize your device, use its camera effectively, and streamline your daily routines.
At AT&T, our goal is to make sure you get the most out of your technology—whether that means unlocking all the features of your device, navigating upgrades, or choosing a plan that fits just right. If you have questions or want tailored advice for your iPhone 16 Pro Max, we’re always ready to support you.
Your feedback is what helps us improve. Thanks for submitting this review.
We appreciate your honest review regarding the iPhone 16 Pro Max. We completely understand how important it is to feel confident in your upgrade, especially when moving to a new device. While the iPhone 16 Pro Max brings new features and performance improvements, we know the change might not feel as significant if you're coming from a well-maintained iPhone 15 Pro Max.
At AT&T, we truly value helping you make the most of your current device. If you're interested, our team would be happy to walk you through trade-in options or help you get the best experience from your new iPhone.
We suggest you take a look at the iPhone User Manual here: https://support.apple.com/guide/iphone/welcome/ios
to learn everything from setup basics to advanced features, tips to personalize your device, use its camera effectively, and streamline your daily routines.
At AT&T, our goal is to make sure you get the most out of your technology—whether that means unlocking all the features of your device, navigating upgrades, or choosing a plan that fits just right. If you have questions or want tailored advice for your iPhone 16 Pro Max, we’re always ready to support you.
Your feedback is what helps us improve. Thanks for submitting this review.
Written by a customer while visiting ATT.com