Customer reviews from ATT.com
Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - White Titanium (Universal - Internal Use Only)
Average customer rating
4.4
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
184
4 Stars
19
3 Stars
15
2 Stars
5
1 Star
19
83%of customers recommend this product.
(
169 out of
203)
Customer Reviews for Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - White Titanium (Universal - Internal Use Only)
Posted by: Anonymous
from Jackson, MS
Verified Purchase:Yes
This is the heaviest phone I’ve ever had. I ended up returning it.
No, I would not recommend this to a friend.
Response from ATT.comBy -Noah, AT&T CARE, June 5, 2025
Thank you for sharing your feedback about your experience with the Apple iPhone 16 Pro Max. We’re glad to hear you were able to return the device if it didn’t feel quite right for you. If you’re looking for a lighter option, the iPhone 16 Pro offers the same great specs with a slimmer feel! it's about 1.01 ounces lighter. We appreciate you choosing AT&T and are here to help you find the perfect fit for your needs!
Written by a customer while visiting ATT.com
Posted by: Jenshaf1
from St Louis, MO
Verified Purchase:Yes
New iPhone is great! Photos are top notch.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Ann k
from Ohio
Verified Purchase:Yes
this is as good as any other Apple phone. I was not having any issues with my old phone, but they were offering a good deal to trade in so we did. It would be nice if you got all the money upfront.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Chris vexx
from Denver, co
Verified Purchase:Yes
It’s great, except it was stolen two days later and now I have some hammydown insurance replacement that says it’s the color black but it’s white now. lol
I would recommend this to a friend!
Response from ATT.comBy -David, AT&T CARE, June 18, 2025
Thanks for sharing your experience, we're glad that you were able to get the replacement through insurance. If the replaced device's color does not match the description provided, you should contact Asurion, the insurance provider, by visiting the page phoneclaim.com/att. for assistance. They can help address discrepancies with the replacement device, including issues with color or other specifications.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from SW Indiana
Verified Purchase:Yes
I love my new iPhone 16 plus.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5
fully adaptable &helps with everyday needs
on June 15, 2025
Posted by: Emma 4life100
I highly recommend this phone for several reasons. Firstly, it boasts an incredible memory that can recall even the most recent activities, even if your phone dies while you’re out and about. Simply plugging it back into the charger, it instantly restores your work and saves the photos you were working on. The photos that come out are so clear and professional.
Written by a customer while visiting ATT.com
Posted by: Queen Pee
Verified Purchase:Yes
Its great to have a phone that holds a charge for 2 days! My last one was needing a charge 2x a day!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: KITAN
from SOUTH GA
Verified Purchase:Yes
Great customer service! I transferred my number from anther company and it was all a smooth process!
I would recommend this to a friend!
Written by a customer while visiting ATT.com