Customer reviews from ATT.com
Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - Black Titanium (Universal - Internal Use Only)
Average customer rating
4.2 out of 5
4.2
(437 Reviews)
Open Ratings Snapshot
Rating breakdown 437 reviews
5 Stars
312
4 Stars
26
3 Stars
36
2 Stars
17
1 Star
46
79%of customers recommend this product. 
(
289 out of 365
)
Best Buy Privacy Policy
Customer Reviews for Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - Black Titanium (Universal - Internal Use Only)
Customer Rating
1 out of 5
1
Worst IPhone I have ever had
on November 4, 2024
Posted by: Larryed1
Verified Purchase:Yes
I’ve had this phone for 2 weeks and it has frozen up 6 times. My Samsung galaxy was much better. Wished I had never upgraded.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
2 out of 5
2
Screen sucks, nothing new, don’t waste your money.
on March 17, 2025
Posted by: Goosetavo
from Menifee, CA
Verified Purchase:Yes
There is nothing crazy new about this IPhone. I actually miss my 13 Pro Max. Doesn’t seem to be any thing different other than the bar at the top and Apple intelligence, which isn’t all that great. The screen is terrible. I have so many issues with the screen not registering my touch and missing a lot of text. Simple things like swiping sometimes don’t get recognized. It’s very unresponsive and I have read that it is a common issue among owners of the pro max. Fingers crossed that an update, that’s is supposedly coming, fixes the issue. Just typing this review, I have had to go back multiple times because words are misspelled over and over. It’s super annoying. I have already tried it with two different screen protectors and even without, and the screen still has the same issue.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Great phone and service.
on April 21, 2025
Posted by: Annfan215
from Conway sc
Verified Purchase:Yes
Great phone my grandson loves it!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
So far it works well
on November 11, 2024
Posted by: Rae Rae 07
Verified Purchase:Yes
I really like the ease of the entire thing. The camera has some new features, which are pretty awesome. The zoom is really clear but you do have to have a steady hand
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
4 out of 5
4
Battery
on November 28, 2024
Posted by: Concerns
Verified Purchase:Yes
I don't notice much difference between the iPhone 16 and the iPhone 13. The battery life is sufficient.
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Best Phone I’ve had in a while
on April 27, 2025
Posted by: Splatterpaint
from Florida
Verified Purchase:Yes
Much faster, processing speed multiple windows open all the time the phone is fantastic
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Excellent phone
on September 28, 2024
Posted by: El tigre
Verified Purchase:Yes
Thank you this nice product and good service
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Need a new iPhone? Get this one!
on May 13, 2025
Posted by: Jacoby824
from Florida
Verified Purchase:Yes
My favorite iPhone ever!!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
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