Customer reviews from ATT.com
Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - Black Titanium (Universal - Internal Use Only)
Average customer rating
4.2 out of 5
4.2
(437 Reviews)
Open Ratings Snapshot
Rating breakdown 437 reviews
5 Stars
312
4 Stars
26
3 Stars
36
2 Stars
17
1 Star
46
79%of customers recommend this product. 
(
289 out of 365
)
Best Buy Privacy Policy
Customer Reviews for Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - Black Titanium (Universal - Internal Use Only)
Customer Rating
3 out of 5
3
The phone pauses a lot the volume goes up and down
on December 2, 2024
Posted by: Extremely irritated custo
from Indianapolis Indiana
Verified Purchase:Yes
Product functionality, and quality
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
A+
on September 18, 2025
Posted by: Anonymous
from Hamlet, indiana
Verified Purchase:Yes
Above all the phones I have had the iPhone 16 pro max is amazing
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
3 out of 5
3
Loved my 13 pro max better!!
on November 24, 2024
Posted by: Onemia Porter
from Georgia
Verified Purchase:Yes
My screen constantly freezes on the right side. It also doesn’t respond to me typing sometimes or has a slow response! My apps are being closed out randomly and it sends me back to the home screen in the middle of me doing something. Ringer is on and volume is up as high as it can go but some of my calls come through silently!
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
4 out of 5
4
MAYBE MADE A MISTAKE
on November 29, 2024
Posted by: DU HI
from AZ
Verified Purchase:Yes
SCREEN DOESNT RESPOND TO TAPS
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
I'm Loving It!
on October 4, 2024
Posted by: Emily58934
from Kansas City, KS
Verified Purchase:Yes
Sleek and beautiful! This phone is extremely fast and has new features that I absolutely love. The new camera and function buttons are convenient!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Happy with iPhone 16 Pro Max
on October 23, 2024
Posted by: Darrell Griffin
from Southeastern Arizona
Verified Purchase:Yes
Just upgraded from an iPhone 14 Pro Max to the iPhone 16 Pro Max. Size is comparable but not exact. The iPhone 16 is noticeably lighter in my hand with basically the same case I had on the 14. Data migration and phone number transfer and activation was quick and easy. The iPhone 16 PM was up and running within 30-45 minutes. So far happy with the upgrade and do not expect that to change. Plenty of accessories already available specifically for the 16, and I had received my new case and screen glass before the phone arrived.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
3 out of 5
3
Meh
on October 26, 2024
Posted by: JS3500
from Texas
Verified Purchase:Yes
Lots of glitches, hopefully the ios updates fix them. Not a lot different from my old 13 Pro Max.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
3 out of 5
3
Siri problem
on October 26, 2024
Posted by: Gaty
from Dallas tx
Verified Purchase:Yes
Not really impressed. I enjoyed my iPhone 13 a bit more. For one Siri does not want to respond on this phone. The side button it’s ok but I don’t use it. Siri was the number 1 thing I use and it doesn’t work. For a brand new expensive phone I wished it didn’t mess up
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
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