Customer reviews from ATT.com
Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - Black Titanium (Universal - Internal Use Only)
Average customer rating
4.2
(437 Reviews)
Rating breakdown 437 reviews
5 Stars
312
4 Stars
26
3 Stars
36
2 Stars
17
1 Star
46
79%of customers recommend this product.
(
289 out of
365)
Customer Reviews for Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - Black Titanium (Universal - Internal Use Only)
Posted by: BZaddio
from DFW
Verified Purchase:Yes
I am having trouble getting use to the phone and it's VERY sentive buttons. Somehow the volume changes up and down.Which somehow impacts the volume on alrms. Older versions would not adjust volume for alarms unless you were in the alarm setup. Can turn down when going into a meeting and in meeting blares a call coming in at full volume. I somehow take WAY TOO MANY screenshots without trying.
Response from ATT.comBy -Eli, AT&T CARE, November 10, 2025
Hey there, we appreciate you sharing your experience with the iPhone 16 Pro Max. We can see that you're finding it difficult to adjust to the new phone, especially with the sensitive buttons and how the volume changes unexpectedly. It can really be overwhelming when a device doesn’t behave the way you expect. We are here to work and explore settings and adjustments, so your phone feels more comfortable to use and prevents these issues from interrupting your day and you have a seamless experience with the device.
Written by a customer while visiting ATT.com
Posted by: Joey Tartell
from Indiana
Verified Purchase:Yes
The phone is fine, although I thought the battery would be better. I’m more shocked that my trade in has not been processed, as it was received 6 1/2 weeks ago. The website reads “Please allow at least 5 business days for us to complete the inspection.” This seems ridiculous at this point.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Tamea W
from South Carolina
Verified Purchase:Yes
Unfortunately, I am disappointed with my new IPhone. It has glitches, the battery doesn’t last long and the pictures are just okay. Seriously considering going back to Samsung!
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Arita
from Cincinati
Verified Purchase:Yes
Screen cracked on the side
Response from ATT.comBy -David, AT&T CARE, November 21, 2025
Hello Arita, thank you for sharing your experience with your iPhone 16 Pro. We sincerely apologize for the inconvenience caused by your device's screen cracking on the first day. This is certainly not the level of quality we strive to deliver.
To address this issue, we recommend contacting Apple Support directly or visiting an Apple Store for evaluation. If your iPhone is covered under warranty or AppleCare+, your screen repair or replacement may be included. Additionally, if you have Protect Advantage as part of your plan, you can file a claim here: https://www.asurion.com/claims/att/.
Your insights are very important to us, and we appreciate you taking the time to provide your honest feedback. Thank you for giving us the chance to address this.
To address this issue, we recommend contacting Apple Support directly or visiting an Apple Store for evaluation. If your iPhone is covered under warranty or AppleCare+, your screen repair or replacement may be included. Additionally, if you have Protect Advantage as part of your plan, you can file a claim here: https://www.asurion.com/claims/att/.
Your insights are very important to us, and we appreciate you taking the time to provide your honest feedback. Thank you for giving us the chance to address this.
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Works great. Takes great pics
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Novi, MI
Verified Purchase:Yes
To me it’s just a phone, it’s nothing good or bad about it. I appreciate it the Apple upgrades though.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, November 18, 2025
Thank you for your honest feedback, Shawanna! Sometimes, simplicity is exactly what we need—a phone that does its job without any fuss. We’re glad to hear you appreciate the latest Apple upgrades on the iPhone 16 Pro Max.
If you ever want to explore new features or tips to get more out of your device, we’re here to help you make the most of it. Thanks again for sharing your perspective and enjoy your iPhone!
If you ever want to explore new features or tips to get more out of your device, we’re here to help you make the most of it. Thanks again for sharing your perspective and enjoy your iPhone!
Written by a customer while visiting ATT.com
Posted by: Ruby C
from Reedley Ca
Verified Purchase:Yes
Love my iPhone. Pictures come out beautiful. Battery life last long.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5
Apple iPhone 16 Pro Max - 256GB - Black Titanium
on November 12, 2025
Posted by: Yash1
from Peru
Verified Purchase:Yes
Very nice and easy to use. Great functions overall.
I would recommend this to a friend!
Written by a customer while visiting ATT.com