Customer reviews from ATT.com
Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - Black Titanium (Universal - Internal Use Only)
Average customer rating
4.2
(437 Reviews)
Rating breakdown 437 reviews
5 Stars
312
4 Stars
26
3 Stars
36
2 Stars
17
1 Star
46
79%of customers recommend this product.
(
289 out of
365)
Customer Reviews for Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - Black Titanium (Universal - Internal Use Only)
Posted by: Bedgo
from Myrtle Beach, SC
Verified Purchase:Yes
I have only has this phone a couple month and the from screen has stopped responding!
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: MX 858
from Amarillo
Verified Purchase:Yes
I love it even though it’s not much difference from my old 12, but easy to use as always!!!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
This will be the last Apple phone I ever buy.
on September 13, 2025
Posted by: Rip off
from Houston, TX
Verified Purchase:Yes
Most bugs out of any other iPhone I’ve owned. Barely even had it and already another model dropping.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Ashontee
from Conroe Tx
Verified Purchase:Yes
Terrible I wish I still had my iPhone 13
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Maria Mi
from CT
Verified Purchase:Yes
Easy to setup and transfer from the old
Phone
Phone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: SSmith05
from Wisconsin
Verified Purchase:Yes
Compared to the Samsungs we purchased at the same time, the apple iphone just doesnt compare. It was quicker to transfer everything from the old phone to the new phone. But that was about the only positive.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, October 28, 2025
Thank you for sharing your feedback! At AT&T, we know that finding the right device is a personal choice, and we’re here to help you get the most out of whichever smartphone you choose. Each device—whether it’s the latest Apple iPhone or a Samsung Galaxy—brings its own strengths and unique features, and we want your experience to be seamless from day one.
If you ever have questions or need support setting up your new phone, transferring data, or exploring device features, our team is always here to help. We appreciate you being part of the AT&T family and look forward to assisting you with your wireless needs, no matter which device you use. Thank you for choosing AT&T!
If you ever have questions or need support setting up your new phone, transferring data, or exploring device features, our team is always here to help. We appreciate you being part of the AT&T family and look forward to assisting you with your wireless needs, no matter which device you use. Thank you for choosing AT&T!
Written by a customer while visiting ATT.com
Posted by: DanCo
from Frostburg Md
Verified Purchase:Yes
Great phone for the price
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Dru L
from Oceanside CA
Verified Purchase:Yes
Something is wrong with this phone, worked for 2 days and now wont turn on or even take charge.
Response from ATT.comBy AT&T CARE - Isabella, November 3, 2025
Hello there!
Thank you for raising this concern.
We definitely understand the frustration you must feel to have a new phone that is not working properly.
AT&T has the goal to offer high-quality and reliable products, and we apologize if we didn't live up to those expectations.
However, we have good news! You have a 1-year warranty with Apple that you can take advantage of; for more info, please contact Apple support.
If you happen to require any assistance, don't hesitate to contact us again.
Thanks for being part of the AT&T community.
Thank you for raising this concern.
We definitely understand the frustration you must feel to have a new phone that is not working properly.
AT&T has the goal to offer high-quality and reliable products, and we apologize if we didn't live up to those expectations.
However, we have good news! You have a 1-year warranty with Apple that you can take advantage of; for more info, please contact Apple support.
If you happen to require any assistance, don't hesitate to contact us again.
Thanks for being part of the AT&T community.
Written by a customer while visiting ATT.com