Customer reviews from ATT.com
Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - Black Titanium (Universal - Internal Use Only)
Average customer rating
4.2
(440 Reviews)
Rating breakdown 440 reviews
5 Stars
314
4 Stars
27
3 Stars
36
2 Stars
17
1 Star
46
79%of customers recommend this product.
(
291 out of
367)
Customer Reviews for Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - Black Titanium (Universal - Internal Use Only)
Posted by: Joshua Diehl
from florida
Verified Purchase:Yes
Phone has been getting very hot, and dies fast.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Diamond papa
Verified Purchase:Yes
Great phone and easy to use
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Gorgonzola
from Maryland
Verified Purchase:Yes
I miss my 13 Pro Max. There were no issues with purchasing the product however, the product itself is so lackluster and borderline sufficient.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: RJKG
from FL
Verified Purchase:Yes
Old one died and had to get a new one
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Great phone easy and uncomplicated purchase
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Seanl
from Summerville,sc
Verified Purchase:Yes
The phone getting hot too much and the battery drain too fast
No, I would not recommend this to a friend.
Response from ATT.comBy -Andy, AT&T CARE, June 23, 2025
Hi Seanl, we appreciate your feedback on your iPhone 16 Pro Max. We know how distressing it is when your device is not meeting your expectations or operating as intended. If you're experiencing less than expected battery life, please refer: https://www.att.com/device-support/index/9007308/Apple/iPhone16ProMax and click on "Battery" to find ways to "Optimize Battery Life". Thank you for choosing AT&T!
Written by a customer while visiting ATT.com
Customer Rating
1
You did approve me for my phone I ordered.I didn’t
on June 11, 2025
Posted by: Bretha simms
from Baton Rouge Louisiana
Verified Purchase:Yes
Your service is poor I don’t like the service
No, I would not recommend this to a friend.
Response from ATT.comBy -David, AT&T CARE, June 23, 2025
Thanks for your feedback! Let's work on this together and turn around this experience for you. Please take a moment to complete our form: www.att.com/get-support, so that we can better understand your needs and provide the best possible support. Your satisfaction is our priority, and we're here to support you every step of the way.
Written by a customer while visiting ATT.com
Posted by: JustAnotherNumber
from austin tx
Verified Purchase:Yes
The phone has been great, however ATT has been horrible, they tried to overcharge me , and didn't honor their promotion about reimbursing me for my old phone so I had to pay $200 that should have been reimbursed. Will be going elsewhere as soon as I can.
I would recommend this to a friend!
Response from ATT.comBy -David, AT&T CARE, July 9, 2025
Thank you for sharing your experience, we’re happy to hear you’re enjoying your new phone! We want to make sure your experience with us meets all your expectations. Typically, bill credits are applied within two to three billing cycles. If you haven’t seen your credits yet, please visit www.att.com/get-support and complete our self-service form. Our team will quickly review your case and follow up to ensure you’re fully satisfied.
Written by a customer while visiting ATT.com