The phone itself is great, camera works well and display is fabulous. The problem I have with it is the IOS is now so complex it's no longer user friendly or intuitive and you get pestered daily to "Subscribe" to additional Cloud space with which to backup the phone. What a scam.
Response from ATT.comBy -Eli, AT&T CARE, August 13, 2025
Hello Mark! Thank you for sharing your valuable feedback. We understand that the new device did not fully meet your expectations and that you hoped for a better experience. We also recognize that transitioning to a new device can be challenging as it takes time to adjust to your preferences. Our commitment is to deliver the highest quality products and customer service to ensure that our customers’ trust and investment in us are well placed. We encourage you to explore our wide range of products at any time. Please feel free to reach out if you need any further assistance — we’d be more than happy to help.
Incredible phone! Gets a bit hot but otherwise it’s excellent.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, August 19, 2025
Hello Christi, thank you for taking the time to share your experiences with us. We are delighted to see that you enjoy the phone even though it gets hot at times; we want to reassure you that the device may be overheating due to some natural factors such as intensive tasks, environmental factors, or background processes, but there are several ways to manage and prevent overheating. You can try the steps below to see if they make any changes to the device; if you require any additional assistance, please contact us; we are here to assist you in every step of the way.
1.If your iPhone is getting hot, consider the following tips to help cool it down: 2.Remove the case: This can help dissipate heat more effectively. 3.Stop charging: Disconnect your iPhone from the charger and let it cool down naturally. 4.Avoid resource-intensive apps: Close apps that require a lot of processing power while charging. 5.Keep it out of direct sunlight: Exposure to heat can exacerbate the issue. 6.Check operating temperatures: Ensure your iPhone is used within the recommended ambient temperature range of 0º to 35º C (32º to 95º 7.Reset settings: If overheating persists, consider resetting all settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings.