Customer reviews from ATT.com
Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - Black Titanium (Universal - Internal Use Only)
Average customer rating
4.2
(437 Reviews)
Rating breakdown 437 reviews
5 Stars
312
4 Stars
26
3 Stars
36
2 Stars
17
1 Star
46
79%of customers recommend this product.
(
289 out of
365)
Customer Reviews for Apple - iPhone 16 Pro Max 256GB with Apple Intelligence - Black Titanium (Universal - Internal Use Only)
Posted by: Tired Grandma
from Colorado
Verified Purchase:Yes
Good phone expensive especially when you can’t trade a phone in
I would recommend this to a friend!
Response from ATT.comBy -David, AT&T CARE, July 3, 2025
Thank you for your honest feedback. We understand that the cost of a new phone can feel high, especially when trade-in options aren’t available to help offset the price. At AT&T, we aim to offer a range of devices and plans to fit different budgets and needs.
If trade-in isn’t an option right now, you might explore other promotions, installment plans, or financing options that can make upgrading more affordable. We’re continuously working to provide value and flexibility for our customers.
Your input is valuable as we look for ways to enhance our offerings. Thanks again for sharing your thoughts!
If trade-in isn’t an option right now, you might explore other promotions, installment plans, or financing options that can make upgrading more affordable. We’re continuously working to provide value and flexibility for our customers.
Your input is valuable as we look for ways to enhance our offerings. Thanks again for sharing your thoughts!
Written by a customer while visiting ATT.com
Posted by: Michael777
from Massachusetts
Verified Purchase:Yes
Worse than my iphone 11 from 2021 Cluttered with useless material and works slower. Calls drop and terrible internet service. I regret this.
No, I would not recommend this to a friend.
Response from ATT.comBy -Andy, AT&T CARE, July 10, 2025
We value your opinion! We understand upgrading from one device from another can sometimes be challenging. If you are experiencing call drop and internet service issues on your iPhone 16 Pro Max, try the following steps:
1. Restart your iPhone.
2. Enable and disable Airplane Mode.
3. Check Wi-Fi calls settings.
4. Update your iPhone to the latest software version.
5. Reset network settings.
6. Check for any physical obstructions or interference.
If the issue still persists, please fill out our self-service form: www.att.com/get-support, we will reach out to you to check and get your service back up and running
1. Restart your iPhone.
2. Enable and disable Airplane Mode.
3. Check Wi-Fi calls settings.
4. Update your iPhone to the latest software version.
5. Reset network settings.
6. Check for any physical obstructions or interference.
If the issue still persists, please fill out our self-service form: www.att.com/get-support, we will reach out to you to check and get your service back up and running
Written by a customer while visiting ATT.com
Posted by: Chrystal G
from Las Vegas, NV
Verified Purchase:Yes
The phone is a little too big for my hands, but I love the clarity of the screen and the option to get it in black. I upgraded from a 13 pro, and don’t see much of a difference, really. It seems a little snappier, though, and has a lot more storage.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Ricky B NY
from NY NY
Verified Purchase:Yes
Wish the new lighting feature on certain functions was less strangely obvious. Othe than that it is terrific … and fast!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Very nice. Great camera. Easy to use.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Lmhp
Verified Purchase:Yes
My online experience with purchasing my new pro max 16 was so easy. My in store pickup was seamless
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Alamo Tennessee
Verified Purchase:Yes
Excellent phone,although I’m pro Android!!!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Lemoore ca
Verified Purchase:Yes
Very satisfied the service better than Verizon
I would recommend this to a friend!
Written by a customer while visiting ATT.com