Customer reviews from weber.com
Weber - Genesis II E-435 4-Burner Propane Gas Grill - Black
Average customer rating
4.6
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
296
4 Stars
36
3 Stars
22
2 Stars
5
1 Star
9
95%of customers recommend this product.
(
312 out of
330)
Customer Reviews for Weber - Genesis II E-435 4-Burner Propane Gas Grill - Black
Posted by: TXGrillMan
Verified Purchase:Yes
Great grill, huge hassle with shipping company. Get a different shipping company, SEKO is the worst! I only got my grill because I went to their warehouse and picked it up 9 days after its expected delivery date. They were going to make me wait another 3 days, that’s when I decide to drive 40 mins and get it myself.
Response from weber.comBy WeberGrills, WeberGrills, July 3, 2020
Hello, we are very sorry to hear about this issue! We will be sure to pass this along to our team and thank you for bringing this to our attention. This is definitely not the service we expect from our freight company. However we are glad that you are enjoying your grill. Be sure to register your grill with us and activate your ten year warranty! Welcome to the Weber Family!
Written by a customer while visiting weber.com
Posted by: Eric Nadler
from DFW, TX
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Terrible service. Can not get a response. I am missing items with my grill.
No, I would not recommend this to a friend.
Response from weber.comBy WeberGrills, WeberGrills, July 17, 2020
Hello Eric, our sincerest apologies about the delay! Our support team just placed an order for your missing part and reached out to you via email. Please let us know if we can assist you with anything else!
Written by a customer while visiting weber.com
Posted by: Anonymous
from East Quogue new tork
Gender:Male
Verified Purchase:Yes
Very weak takes very long to eat a hotdog the heat poor the internal elements are poor
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, August 27, 2020
Hello! Congratulations on your new grill! Your Genesis II should reach about 500-550 degrees with all the burners set to High (9 o'clock position), and the lid closed within 10 to 15 minutes. If that's not the case, you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve.
When the safety device has been activated the grill is referred to as being in “bypass”.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
-Turn all burner control knobs to OFF, including the side burner control knob.
-Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
-Turn the first burner control knob to the START/HIGH position and then ignite the grill by pushing the ignition button.
-Turn each of the other burner control knobs to high, one at a time, and press the igniter button until all the burners have been lit.
-Close the grill lid.
-The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
If that's not the case, please contact us at support@weberstephen.com, and we will troubleshoot further.
Thank you!
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve.
When the safety device has been activated the grill is referred to as being in “bypass”.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
-Turn all burner control knobs to OFF, including the side burner control knob.
-Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
-Turn the first burner control knob to the START/HIGH position and then ignite the grill by pushing the ignition button.
-Turn each of the other burner control knobs to high, one at a time, and press the igniter button until all the burners have been lit.
-Close the grill lid.
-The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
If that's not the case, please contact us at support@weberstephen.com, and we will troubleshoot further.
Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from California
Gender:Male
Verified Purchase:Yes
Excellent BBQ design. We thought we were buying US made and is why we paid 2x more but now I read that the Genesis II is made in China. Missing a brass bushing that I fixed with two nuts. Directions to assemble good. Missing two holes for side burner. Needs better quality control. It’s still a good BBQ but I won’t buy another one since it’s made in China
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, September 3, 2020
Hello! We are sorry to hear that your new grill was missing a bushing, and that the side burner was defective. We have reached out via email to offer some assistance. Thanks!
Written by a customer while visiting weber.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
We love the grill... but not the clean-up. The grease trap inside the cabinet, under the grill just doesn't work! The grease splashes all over the shelf and a lot of the dripping grease misses the little tray all together. We had a huge mess off the shelf running down a back leg and pooling on the patio. Yuck! We had to go buy a much larger foil pan and clean the shelf every time we use the grill. Not convenient at all! It cooks great... but the maintenance is not what we expected for the money we spent.
Response from weber.comBy Weber Grills, Weber Grills, September 24, 2020
Hello, and congratulations on your new grill! We would recommend making sure that the grease tray has been pushed in all the way. However, dripping grease on the side table is not uncommon on newer grills. This is because the inner surfaces of the lid are very smooth. Over time, carbonized grease will build-up inside the lid and prevent this from happening. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
I grill about 6 days a week in the Summer and 4 to 5 in the Winter,. Winter is the issue for me. I would like to see Weber put higher exterior panels around the back and sides to keep rain and snow from going inside the unit. A cover due to my amount of usage just doesn't seem convenient. Other than that it's a great grill, except they might consider a little more detailed gas cook book with more meats like they had in the Genesis Silver.
Response from weber.comBy Weber Grills, Weber Grills, November 9, 2020
We appreciate you taking the time to share your feedback with our team. Weber is constantly working on ways to improve our products and our customer experience and we are happy to pass your suggestions along. In fact, many of our updates are a direct result of consumer feedback. Please contact our support team if you have further questions. Thanks!
Written by a customer while visiting weber.com
Customer Rating
2
Low heat
on January 30, 2021
Posted by: Rayoooooooo
from Gulf Shores,Ala
Gender:Male
Have used the grill several times, it will not heat over 400 degrees. Tried the 60 second prime and still no searing heat for steaks.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, January 31, 2021
Hi, We also recommend changing the tank, it can have a bad gasket. Can you please send us a picture of your tank gasket at reviews@weberstephen.com, that way we can help you troubleshoot. Thank you!
Written by a customer while visiting weber.com
Posted by: William.E
from Long Island, NY
Gender:Male
Verified Purchase:Yes
Love the size, can cook everything at once, cooks evenly and quick, reaches temperature quick. Good purchase., however for the price, WiFi attachment should had been included. I’m not buying it.
I would recommend this to a friend!
Written by a customer while visiting weber.com