Weber grills have always been my go-to product. This model is everything I expected. Two relatively minor issues: The burner assembly was not quite positioned properly so when the front panel was attached the shank of the knobs could not fully seat because of the clearance with the valve stems and the holes in the front panel. Had to loosen the burner assembly and correct. The second issue, which was beyond Weber's control, was a faulty igniter box. Burner #1 was not receiving a sufficient spark. Swapping the wires between Burner #1 and #4 caused Burner #1 to work and #4 to fail. Customer service was great and immediately ordered a replacement. However, the item is on backorder! Order was placed on 7/5/21, but the item is not expected to ship until 7/27/21! A little disappointing, so I'm holding off using the grill until the part arrives.
Very good quality grill. Heats evenly and controls well. Plenty of grilling area. still have to try rotisserie attachment but it also looks well built and should work fine.
Some parts are very cheaply made. In addition the wheels are plastic and not easy to use when moving the grill. Should have included wheels that move the grill in any direction. With that said, it grills like a dream and keeps the temperature.
Response from weber.comBy Weber grills, Weber grills , July 13, 2021
Thank you for taking the time to share your feedback on your Genesis II E-435! We are glad to hear about the excitement on your new grill. We are so sorry to hear about the disappointment with the quality of the wheels. Your feedback is greatly appreciated, and we are sure to pass it along to our design team! Please know that a 10-year warranty backs this unit! If we can help in any way, do not hesitate to reach out. We are happy to help! Thanks!