Customer reviews from weber.com
Weber - Genesis II E-435 4-Burner Propane Gas Grill - Black
Average customer rating
4.6
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
296
4 Stars
36
3 Stars
22
2 Stars
5
1 Star
9
95%of customers recommend this product.
(
312 out of
330)
Customer Reviews for Weber - Genesis II E-435 4-Burner Propane Gas Grill - Black
Posted by: New to gas
from Trout Valley, IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
First, I'd like to say the entire process with Weber was fantastic. Over the years, I've built a lot of different things and I have to say, it was an actual pleasure to put this grill together. From the way it was packaged to the instructions, everything went smooth and fit together perfectly. I was able to put it together by myself but it wouldn't hurt to have an extra set of hands. It took me a few hours to get it all together but I was in absolutely no hurry. It was a great afternoon project. I'm sure it could be done a little faster. We went with the NG version and I needed a couple fittings. When I went to H.D. there happened to be a Weber rep there and he was more than helpful, taking me to the gas fitting isle and helping me find exactly what I needed. With regard to grilling, I was a Weber Kettle grill owner for the past 13 years. There's something to be said about grilling with charcoal but this grill is amazing. Other than a slight learning curve transitioning from charcoal the food quality coming off this grill is fantastic. The heat is even and consistent. Start to finish I have absolutely no complaints. I would recommend this style grill to anyone and everyone.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Beautiful, functional, great food and warranty!
on August 22, 2021
Posted by: Griller2themax
from Az
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Happy girl grilled! Took the plung and bought the bbq I wanted! Worth every penny!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tom Spats
from New Jersey
Gender:Male
Verified Purchase:Yes
Nice grill.. Big can hold plenty of food... You will always get a high five for having a big weber grill!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Chezzie
from Johns Creek, Georgia
Gender:Male
Verified Purchase:Yes
I assembled myself, instructions were ok, there is room for improvement. The section where the lines are run and where is not great. Once I got it together it fired up properly the first time and we grilled fine. The right side is way hotter than the left due to the placement of the burners and we learned that the hard way :-) I cant believe they don't give you a cover to your grill on such a high price tag item like a grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Islam
from Dearborn heights mi
Verified Purchase:Yes
Its Amazing ! Grills perfectly and tastes amazing
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Blue point ny
Expertise:Intermediate
Verified Purchase:Yes
I called because the base of our new grill was broken after falling from my deck. I fully expected to have to pay for the replacement parts. The wonderful customer rep Tommy was friendly and super helpful. Not only did he replace the parts free of charge due to Weber’s amazing 10 year warranty, but he over-nighted them as well! It is very rare to find this type of customer service. I will remain loyal to Weber and pass it along to anyone I know shopping for a grill. Kudos to you Weber! USA!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tommmmm
Verified Purchase:Yes
It doesn’t get hot enough. Not sure why but the grill doesn’t heat up
Response from weber.comBy Weber grills, Weber grills , July 21, 2021
Hello, we are sorry to hear that your grill is not reaching desired temperatures. Would you mind following these steps the next time you use your grill? Step number 5 plays an essential role in troubleshooting. I suggest using your timer on your phone.
1. Open the lid
2. Make sure all knobs are in the off position.
3. Fully disconnect your tank from the rubber hose and reconnect it.
4. Open your LP tank slowly, fully open.
5. Wait one full minute-60 seconds, no longer than 1 minute and 30 seconds.
6. Turn the first burner to start/high (first position to the left)
7. Hit your igniter
8. Turn on all remaining burners
9. Close the lid to preheat to 500-550°F
Please give this a try, and if you continue to have the same issues or have any questions, please reach out to us. We are happy to help! Thanks!
1. Open the lid
2. Make sure all knobs are in the off position.
3. Fully disconnect your tank from the rubber hose and reconnect it.
4. Open your LP tank slowly, fully open.
5. Wait one full minute-60 seconds, no longer than 1 minute and 30 seconds.
6. Turn the first burner to start/high (first position to the left)
7. Hit your igniter
8. Turn on all remaining burners
9. Close the lid to preheat to 500-550°F
Please give this a try, and if you continue to have the same issues or have any questions, please reach out to us. We are happy to help! Thanks!
Written by a customer while visiting weber.com
Posted by: George Petty
from Troy, AL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I like everything about this grill. I've owned two Weber grills and they never wear out. In my opinion, Weber grills are the best grills available on the market.
Written by a customer while visiting weber.com