Fabulous! Love it so much I bought one for my son!
on October 18, 2020
Posted by: Anonymous
from North Carolina
Gender:Female
Verified Purchase:Yes
I LOVE my grill. I am just having a small issue with the inside wires. It seems that the plastic box does fit so I do not know why. Otherwise it is GREAT!
Totally pleased; excellent design; would highly recommend this model. The instructions were vague and parts left over but we overcame that. BTW, do you still do “Grill Out Times” newsletter—loved reading it.
Arrived packaged like Fort Knox, no chance of shipping damage. Assembly was more complicated than any other grill we've owned but worth the time and effort. Had an aesthetic sticker residue problem underneath the lid's clear coat but customer service's prompt response was to send me a new lid for free!! Had some pre-purchase concerns after reading recent reviews about customer service....definitely didn't experience anything but outstanding response for my issue.
I was very attached to our last grill for 13+ years but am so pleased with this beautifully designed & manufactured upgrade. So impressive assembled, I almost didn't want to use it. Very happy with black finish choice; much easier to keep clean than stainless. Grates definitely need a good seasoning first several uses. Cook surface is substantial. Grate spacing is bigger than expected but easily managed. Still in the practice stage optimizing heat settings, etc., haven't tried the sear station or side burner yet. Ignition system is magic, quick pre-heat. Worried the propane tank mount would bother me since it's not hidden inside the cabinet, but convenience of the tank meter and height of valve access are worth it. Plentiful hooks and lots of cabinet storage (rotisserie purchased separately fits perfectly). Will have to plug/cover possible rodent entry points. Substantial grill for the money. Very impressed and pleased with the purchase!