This review is for the product and not the frustrating customer “service” experience. The grill was easy to assemble and it works beautifully. It has all the features I wanted and is consistent in cooking and heat. Fantastic grill.
The assembly app was the bomb. Incredible. I put a grill tonight 30 years ago and it almost caused my wife to divorce with 2000 parts. The 3D was crazy. Loved it.
Great grill, huge hassle with shipping company. Get a different shipping company, SEKO is the worst! I only got my grill because I went to their warehouse and picked it up 9 days after its expected delivery date. They were going to make me wait another 3 days, that’s when I decide to drive 40 mins and get it myself.
Response from weber.comBy WeberGrills, WeberGrills, July 3, 2020
Hello, we are very sorry to hear about this issue! We will be sure to pass this along to our team and thank you for bringing this to our attention. This is definitely not the service we expect from our freight company. However we are glad that you are enjoying your grill. Be sure to register your grill with us and activate your ten year warranty! Welcome to the Weber Family!