I absolutely love this grill! The sear station is awesome and makes such a difference. I would strongly recommend going with this option. Weber has such a strong reputation for a quality product with longevity. I am looking forward to using this grill for years to come!
I finally Purchased this 4 burner grill. I am extremely happy with how it performs. It provides even heat on the entire grilling surface. Best gas grill I ever owned. Backed by Weber’s amazing customer service and warranty! Can’t go wrong highly recommended!
The sear burner isn't working. I sent an email to Genesis for assistance but have yet to hear a response.
Response from weber.comBy Weber Grills, Weber Grills, July 30, 2020
Hello, we are very sorry to hear about the delay from our support team! We have passed your feedback and our support team should be reaching out to you soon to assist!
Need to work on some of the quality control issues
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, July 29, 2020
Hello, we are very sorry to hear about this issue. However we can see that our support team is actively working on a solution with you! Please let our team know if you have any further questions. Thanks!
Heats up fast and cooks evenly..Received grill already put together. Pins that held the big wheels on are to big. Caught on wheel and pulled out. Wheel came off. Put flat washer and cotter pins in to fix. Minor but a inconvenience on such an expensive grill. Love the porcelain grates, but spacing is wide and lets small items fall through. Grill is over priced. Could have bought 3 good grills for the price of this one. Came with no LP tank or Cover. Time will tell if worth the money.
Terrible service. Can not get a response. I am missing items with my grill.
No, I would not recommend this to a friend.
Response from weber.comBy WeberGrills, WeberGrills, July 17, 2020
Hello Eric, our sincerest apologies about the delay! Our support team just placed an order for your missing part and reached out to you via email. Please let us know if we can assist you with anything else!