This grill is almost perfect. My only complaint is the side burner. You can't simmer anything on it. The flame is too big and boils everything. Eliminates a lot of what you can make on it. The five main burner knobs all have a high, medium and low setting, but the side burner only has high and medium. Not sure why it also wouldn't have a low.
after our last grilll turned into a pile of rust in 4 years, we bit the bullet and paid for a Weber. Hoping this one pays for itself by lasting longer, because it's the 3rd grill we had to buy in 9 years... The heat is even and gets hot quickly. the food is delicious. Materials feel heavy duty. Just a pleasure all around. The hood came dented and customer service was amazing and promptly mailed me a replacement.
For years I have been buying cheap gas grills and in the Texas climate they just don't last. Not so with the Weber Genesis II - very high quality and looks like the day I bought it.
I purchased a Genesis II E-435 (NG) to replace a quality Jenn-Air model I installed and loved for just over 20 years until the interior walls began to finally disintegrate. We grill a lot, at least once weekly year round, usually more, and I was hoping the new grill would measure up, concerned it just wouldn't be the same quality experience.
I am very happy to report that my new E-435 surpassed my expectations in nearly every way. The product engineering is excellent and the parts all well manufactured with a solid fit. For a guy like me that likes to build things this was a pleasure to assemble. Many times I noted how well a given component was designed.
I did hit a snag when discovering that the ignition starter wire included was too short, obviously an error in packaging. I notified Weber customer service and spoke to a very pleasant representative. Even during the covid lockdowns, just a few days later a replacement wire was delivered at no cost and I completed the assembly.
That was a couple months ago and I have been enjoying my new grill ever since. It is a pleasure to cook with, a truly excellent tool for someone who loves to grill and cook outside. We do it all the time and I expect my new Genesis will perform well for many years to come.
Thank you for such a fine product, and the customer service that stands behind it.
Grill works great but pizza stone cracked into 3 pieces the 2nd time it was used. Is there a way I can get another stone to replace this one? Kindly reply