Customer reviews from weber.com
Weber - Genesis II E-435 4-Burner Propane Gas Grill - Black
Average customer rating
4.6
(368 Reviews)
Rating breakdown 368 reviews
5 Stars
296
4 Stars
36
3 Stars
22
2 Stars
5
1 Star
9
95%of customers recommend this product.
(
312 out of
330)
Customer Reviews for Weber - Genesis II E-435 4-Burner Propane Gas Grill - Black
Posted by: Grill5
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Excellent grill love the grill size. Definitely would recommend buying.
Written by a customer while visiting weber.com
Posted by: Anonymous
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The sear burner isn't working. I sent an email to Genesis for assistance but have yet to hear a response.
Response from weber.comBy Weber Grills, Weber Grills, July 30, 2020
Hello, we are very sorry to hear about the delay from our support team! We have passed your feedback and our support team should be reaching out to you soon to assist!
Written by a customer while visiting weber.com
Posted by: Anonymous
from New Jersey
Gender:Male
Verified Purchase:Yes
Its a great grill but I still have a problem with the here. It seems to get hot enough but the temperature gauge is not registering the heat. It has been replaced twice but still not working.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, August 19, 2020
Hello! We are sorry to hear that the thermometer of your grill was defective. We have reached out via email to offer some assistance. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Nothing but quality problems out of the box!!
on August 31, 2020
Posted by: Anonymous
from Schaumburg, IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
So disappointed in the quality of this product! Got this as a Father's Day Gift and had 2 damaged pieces out of the box. After 2.5 hours on hold and a wasted Saturday I was able to get the parts replaced within about a week.
However, during the first use of this, I smelled and heard gas leaking. I confirmed this by using a soapy water mixture, which resulted in bubbles. I reconnected it numerous times, but it is definitely leaking from the Weber part...not the tank. Now it's back to not being able to use this grill until I get more parts....assuming I can get customer service to help in a quick way.
The fact that this grill is 2-3x as expensive as most, the initial experience has been very frustrating.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, September 3, 2020
Hello, we are very sorry to hear about this issue. However we can see that our support team is actively working on a solution with you! Please let our team know if you have any further questions. We want to make sure you have the best grilling experience with your Genesis!
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
Only problem I have is the sticker placed on the side burner lid left a square of the glue on the lid.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: RADO
Verified Purchase:Yes
Regulator failed within a year. Otherwise it operates satisfactory.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, January 18, 2021
Hello, we are sorry to hear about the issue you experience with your grill. The regulator is backed by a 10-year warranty. Please contact our support team for further assistance. Thanks!
Written by a customer while visiting weber.com
Posted by: Marty Bro
from Arlington, TX
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I can’t get the starter to work. Gas is flowing good, the igniter does not work. The trouble shooting phone line was of no use.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, January 23, 2021
Hi, We are sorry you are having a bad experience. We have reached out to you via email to help you out. Thank you,
Written by a customer while visiting weber.com
Posted by: Ken W.
from Kansas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Quality not the same as a 15 year old Weber Gas Grill that this new Genesis II replaced !
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, March 2, 2021
Hello, we are sorry to hear about your disappointment with the quality of your Genesis II E-435. Please know this is covered under warranty for 10-years against manufacturing defects. Do not hesitate contacting our support team if you experience an issue during this time frame. Thanks!
Written by a customer while visiting weber.com