Customer reviews from weber.com
Weber - Genesis II S-435 4-Burner Propane Gas Grill - Stainless Steel
Average customer rating
4.6
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
627
4 Stars
104
3 Stars
26
2 Stars
11
1 Star
25
95%of customers recommend this product.
(
656 out of
690)
Customer Reviews for Weber - Genesis II S-435 4-Burner Propane Gas Grill - Stainless Steel
Posted by: MLK55
from Tampa,Fl
Gender:Male
Verified Purchase:Yes
Heavy duty and made very well. Weber builds quality products.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MartinB
Verified Purchase:Yes
Wonderful grill! Very well designed to prevent flare-ups. Everything I've cooked so far has been excellent!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Beekeepers
Verified Purchase:Yes
The grill itself works fine, however the plastic wheels are inferior. Mine broke with minor lateral movements. Should have metal wheel at least. Weber did send new ones. ( plastic)
The grill should include a cover. I had to buy an aftermarket one.
The grill should include a cover. I had to buy an aftermarket one.
Response from weber.comBy Weber Grills, Consumer Care, October 1, 2021
Hi! We greatly appreciate you taking the time to provide your feedback on the Genesis II S-435. We are so sorry to learn of the wheels breaking off. We are happy to hear one of our reps sent new wheels. A member of our team has also reached out via email to see if we can assist you any further. Thank you!
Written by a customer while visiting weber.com
Posted by: Arneldo
from Missouri
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This grill is nothing short of amazing. Easy to assemble works great and is just beautiful to look at. This replaces my last Weber grill purchased in 1997. Great product great quality and still made in the USA!!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dan The Grill Man
from Ft. Collins Colorado
Gender:Male
Verified Purchase:Yes
Excellent product worth the extra price over competitors. Grease control system works as advertised reducing flame flare ups and make clean up easy.
Written by a customer while visiting weber.com
Customer Rating
1
Problem after problem
on September 20, 2021
Posted by: ChrisDar
from Wylie, TX
Gender:Female
I have the Genesis II in the Copper color. I purchased it 2 years ago. Last year I called about the flames getting extremely high. It got so hot that the cook box needed to be replaced because it bent it. I replaced the new cook box and then had issues with the flame not getting high enough. It's hard because they want to mail you everything to fix yourself. It took a long time to have the cook box shipped and now the same thing is happening. The flame gets extremely high. I clean the grill after every use. There was no meat inside. We turned it on and left it on for 5 minutes while we got the meat to put on from the kitchen and when we came back out the handle was hot and when we opened it the flames were really high. We immediately turned off switches and turned off the gas and undid the gas line and had to use the water hose to put out the flames. I own 3 weber grills and will not purchase again if all I get are parts and hopes that it will work properly.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills , Weber Grills, September 21, 2021
Thank you for taking the time to share your feedback. We certainly do not expect you to have issues with your grill. We can see that our specialist assisted you. We will reach to ensure everything is properly working. Thanks.
Written by a customer while visiting weber.com
Customer Rating
4
Excellent Customer Services
on September 19, 2021
Posted by: Grillo on the Patio
from Johnson City, TN
Gender:Male
Expertise:Intermediate
I had a couple of user errors initially, but received great customer service to remedy the problems quickly. I am pleased with my purchase and can recommend this product.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Amy S
from Woodridge IL
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Very well made and it’s cooking performance is fantastic!
I would recommend this to a friend!
Written by a customer while visiting weber.com