Only ordered small parts to this grill that had failed after 4 years
Response from weber.comBy Weber grills, October 14, 2025
Thank you for your feedback. We are so sorry to hear about your experience. We want to know more and offer our assistance to make this right. Please look for an outreach email from us soon. Thank you!
My cook box blew up. Big hole was created. After examining the material, it looked like cheap pieces of metal pressed together. So disappointed at such a reputable grill company. I emailed Weber and asked if it was covered under warranty. They replied back that since it was a gift it was not covered. What does being a gift have to do with your manufacture warranty on a product? That just means Weber stand behind its product. Only had the grill for about 3 years and it already took a poop. Would not recommend Weber to anyone or will be purchasing their product in the future.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, August 2, 2025
Your feedback is very important to us! We are sorry to hear the cookbox on your grill blew up. Our Care Team will reach out to assist. Please look for an outreach email from us soon. Thank you!
Don’t buy one. Panels that are not stainless are powder coated. They do a very poor job at the preparation before coating. Within 3 years it all bubbles and peels. Buy a grill that is all stainless, not this crap.
Excellent grill. Heats quickly, evenly and consistently. Full featured grill. Well built with quality components. I use a smoke box with wood chips to add flavor.
Like my last Weber, top notch. The sear burner is really nice for starting meat. Easy assembly and just plain nice. It is nice to grill chicken perfectly too. The flavorizer bars alway ensures that great grilled taste without messing with charcoal. I recommend this grill to everyone.
Lots of heat to cook your meat! This Weber grill can’t be beat! A station for searing your meat to perfection! My wife and I love this searing section!