Customer reviews from geappliances.com
GE Profile - 28.2 Cu. Ft. Side-by-Side Refrigerator with LED Lighting - Stainless Steel
Average customer rating
4.4
(369 Reviews)
Rating breakdown 369 reviews
5 Stars
226
4 Stars
95
3 Stars
26
2 Stars
9
1 Star
13
88%of customers recommend this product.
(
313 out of
354)
Customer Reviews for GE Profile - 28.2 Cu. Ft. Side-by-Side Refrigerator with LED Lighting - Stainless Steel
Customer Rating
4
Good features
on April 22, 2022
Posted by: MJ at OIB
from Ocean Isle Beach NC
The technician that came to help us was excellent and taught us many features that we did not know existed
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Olga@GEA, GE_Appliances, April 26, 2022
Hello - Thanks for your review. We are glad you are happy with your new refrigerator purchase. We’re sure you’ll enjoy the many nice features it has to offer. Thanks for making GE Appliances a part of your home!
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice refigerator
on September 25, 2022
Posted by: nickname 7
from Chantilly Va
Nice unit. Fits our kitchen has good ice maker with reasonable ice storage. Two areas for improvement. 1 soft stop when opening doors. 2 longer timeout on door open alarm.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Awful
on January 10, 2023
Posted by: Dsav
from Ct
Only 3 1/2 years old and it died. Family of 6 with no fridge now. Can’t even get anyone out for a repair for up to a week.
I previously owned other appliances in my old house and had them 10+ years with no issues. Very very disappointed.
I previously owned other appliances in my old house and had them 10+ years with no issues. Very very disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, January 11, 2023
Hello there! Thank you for sharing your experience with us. We’re so sorry that your refrigerator has stopped working. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. Please accept our deepest apologies for any inconvenience you’ve experienced.
We're confident that our technicians can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you so much for your invaluable patience. We hope that there will be an opportunity in the future to regain your trust. Best regards – Matthew@GEA
We're confident that our technicians can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you so much for your invaluable patience. We hope that there will be an opportunity in the future to regain your trust. Best regards – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not good
on August 25, 2023
Posted by: Headaches
from Orlando,FL
Nothing but problems with the ice maker. We woke up one morning to a flooded kitchen- water leaking from water dispenser
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, August 29, 2023
Hello! Thank you for your valuable feedback. We are so sorry to hear that you are experiencing issues with the icemaker and water dispenser. This is not normal operation, and we recommend scheduling service with one of our certified technicians to get these issues properly diagnosed and resolved.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we are confident that our technicians will get these issues resolved as quickly as possible! - Adrian@GEA
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we are confident that our technicians will get these issues resolved as quickly as possible! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Cheap
on April 27, 2024
Posted by: TKGK
This refrigerator is terrible and cheaply made! Freezer door is not lined up with refrigerator door, Shelfing.is cheap, drawers are cheap. While pulling out draws the handles cracked. I have already purchased replacement parts and I am trying to order more replacement parts. Purchased during Covid took 6 months to get and I was very disappointed with the quality.
Response from geappliances.comBy Michael, GE_Appliances, April 29, 2024
We would like to help with your refrigerator. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Design Flaws
on October 26, 2019
Posted by: LB32
We had a service call - none of these issues can be fixed. Read the service manual before making a purchase.
1.) “Tall Ice & Water Dispensing Center makes it easy to fill most shapes and sizes of containers.”
But not easy for water glasses or cups/mugs. Water squirts at an angle beyond door on to the floor. Two hands are required to dispense water. There are 3 drips afterwards you must wait for. This can be challenging for kids. The GE auto-fill would have been a nice feature. I miss having separate water and ice dispensers.
But not easy for water glasses or cups/mugs. Water squirts at an angle beyond door on to the floor. Two hands are required to dispense water. There are 3 drips afterwards you must wait for. This can be challenging for kids. The GE auto-fill would have been a nice feature. I miss having separate water and ice dispensers.
2.) “The new high efficiency compressor may run faster and longer than your old refrigerator and you may hear a high-pitched hum or pulsating sound while it is operating.“
Yes. Annoying.
Yes. Annoying.
3.) “Up-front temperature controls make temperature management easy by placing the interior controls at the front of the refrigerator”
Regardless of the ‘temp set’ you enter, the ‘actual’ is different and can vary several (4) degrees. Our water dispense is not very cold. Note: maintain airflow near sensors positioned on refrigerator interior left side wall.
Regardless of the ‘temp set’ you enter, the ‘actual’ is different and can vary several (4) degrees. Our water dispense is not very cold. Note: maintain airflow near sensors positioned on refrigerator interior left side wall.
4.) Display panel is not backlit and hard to see at night. You must press a button to view information. I'd rather not have this energy saving feature..
I do like:
28cuft allows for the interior shelving so you’re still getting a 25-26cuft.
The materials are more substantial than what I’ve seen at this price point.
Freezer - 10 lb ice maker, easy access, quick ice feature. 3 door bins and 3 pull out drawers to organize vs. shelving.
Refrigerator – Versatile adjustment options for shelving and door bins. Storage drawers and door bins are generous. Lighting is nice, but would like a few more in the back.like the freezer.
28cuft allows for the interior shelving so you’re still getting a 25-26cuft.
The materials are more substantial than what I’ve seen at this price point.
Freezer - 10 lb ice maker, easy access, quick ice feature. 3 door bins and 3 pull out drawers to organize vs. shelving.
Refrigerator – Versatile adjustment options for shelving and door bins. Storage drawers and door bins are generous. Lighting is nice, but would like a few more in the back.like the freezer.
Response from geappliances.comBy SHARON@GEA , GE_Appliances , October 28, 2019
Hello LB32 - Thanks for posting your review. Your comments for improvement with the refrigerator design are appreciated. We'll be sure and share your comments with our product design team. Thanks for your feedback. and for choosing GE Appliances!
Written by a customer while visiting geappliances.com
Customer Rating
2
Annoying Quirks
on September 1, 2020
Posted by: Wasted Time
from West Palm Beach, Florida
At 28.4 cubic feet this side by side refrigerator is extra large capacity. It is the largest that I could find and this was important to me as I did not want to have two refrigerator/freezers in the house. With the side by side everything is in plain sight in the refrigerator and the freezer and easy to see with the led lighting. The ice maker is large, a big plus for us as we've don’t run out of ice anymore. All though there is problem with the ice maker. I have never had a refrigerator with an icemaker of this idiotic design. Instead of the metal arm that raises and lowers to sense the amount of ice when the ice maker drops a new batch of ice. This ice maker has a paddle that retracts and then pushes forward to sense the amount of ice when the ice maker drops a new batch of ice. The problem, the paddle pushes the ice cubes into the freezer and they cascade down through the freezer and sound like a pinball machine at all hours of the day or night. Some ice cubes stop on various shelves others go to the bottom of the freezer. You never know when you will have some cubes ejecting on to your floor when removing an item from the freezer. So pleasant. About once a month you take the bottom freezer drawer out and collect the ice cubes that have made it to the bottom of the freezer. I did shut the ice maker off at night so as not to be awakened by the pinball machine sound, this did not work so well as the ice maker needs the night hours to continue producing ice to recover from the days ice consumption. Also I did not want to continue turning the ice maker switch off then on as it was getting loose, not sure why, it is a thin little plastic slide switch. I have been told the ice maker is working correctly. I guess it is the poor design that created a pinball ice maker and poor quality control that allowed the refrigerator to ship with a broken shelf. The quality is also poor, the first refrigerator was dead on arrival with only a flickering control panel. The replacement had a broken shelf and dents, between being cheaply made, poor quality control and poor design this is not an outstanding product
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, January 12, 2021
Hello Wasted Time, thank you for your review. We are sincerely sorry you have not been pleased with your ice maker. This is certainly not something we would expect to hear and we understand how that would be frustrating. We would love to look into this further for you. Please reach out to us via this link: https://www.geappliances.com/ge/service-and-support/contact.htm and we will be happy to assist you further!
Written by a customer while visiting geappliances.com
Customer Rating
3
average features
on July 22, 2015
Posted by: Tony K
from Sanford, FL, United States
good lighting, keeps temp correct, proper size, to noisy, stainless to dull, ice dispenser troughs ice on the floor, stainless handle to hard to keep clean
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com