Customer reviews from geappliances.com
GE Profile - 25.3 Cu. Ft. Side-by-Side Refrigerator with LED Lighting - Stainless Steel
Average customer rating
4.4
(934 Reviews)
Rating breakdown 934 reviews
5 Stars
594
4 Stars
222
3 Stars
57
2 Stars
34
1 Star
27
88%of customers recommend this product.
(
761 out of
864)
Customer Reviews for GE Profile - 25.3 Cu. Ft. Side-by-Side Refrigerator with LED Lighting - Stainless Steel
Customer Rating
5
Roomy, love the lighting. love the shelves.
on July 12, 2021
Posted by: kittty
from North Carolina
Nice refrigerator. Only purchased it 3 weeks ago but is performing. product is very quiet compared to our other one.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
It looks amazing, easy to use and works great.
on July 19, 2021
Posted by: Julieg931
from Florida
We had the previous GE fridge last up to 15 years and bought the same one but new model because of the size we needed to fit. Very happy with purchase.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Good and bad
on July 22, 2021
Posted by: PercyM
from Florida
Likes: looks good, quiet, nice layout and storage
Dislikes: refrigerator does not cool well especially top shelf which is often +5 degrees warmer than middle shelf, often above 39 degrees even on lowest setting, milk spoiling before due date, call warranty service?
Dislikes: refrigerator does not cool well especially top shelf which is often +5 degrees warmer than middle shelf, often above 39 degrees even on lowest setting, milk spoiling before due date, call warranty service?
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
4
Value
4
Response from geappliances.comBy Chris@GEA, GE_Appliances, July 23, 2021
Hello, thank you for your review. While we are glad that you have been pleased with the overall design of your new refrigerator, we are sincerely sorry that it is not maintaining the proper temperature. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
quality product
on July 23, 2021
Posted by: Big John Mike
from Silver city NM
wish it came in white, two tone colors are a little different, but the quality we were looking for offset our color preference.
I would recommend this to a friend!
Features
5
Performance
5
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Okay
on July 23, 2021
Posted by: MorganMW
from Evans, GA
This refrigerator is nice but the water/ice dispenser constantly condensates and leaves a 'puddle' of water in the tray. It also drips after you use the water function usually after you pull your cup away. If I had to pick a refrigerator again, I would choose a different one.
Features
4
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Olga@GEA, GE_Appliances, July 26, 2021
Hello - We are sorry to hear of the dispenser issue. We recommend taking advantage of your warranty by scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and correct the issue. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused. Thanks for your feedback. Olga@GEA
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused. Thanks for your feedback. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Quality Product
on July 23, 2021
Posted by: Flower57
from Cedar Lake, IN
The quality of this refrigerator is excellent! Customer service is great!
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Very disappointed!
on July 25, 2021
Posted by: Snezana
from Newark DE
This refrigerator looks nice on the first look. The lighting is really cool and design seamed nice at first . My biggest complaint is excessive humidity I never saw this in any other refrigerator. I had it for 6 months and it really gets on my nerves. Any time you open freezer the shelves get frosted. Anything you put in refrigerator eventually gets wet from excess humidity. I really did not expect this from GE profiler. I also noticed that interior design is not very efficient. The Ice maker takes up lot of space and it doesn’t really crush the ice ( another annoyance). Similarly the water filter is at the top and takes up lot of space at the top shelf.
I ordered this model during pandemic and the stores did not have this model on display so I took a chance. It was a mistake and I would not recommend this model. Not sure about age refrigerators in general since this was my first experience. Very disappointed!
I ordered this model during pandemic and the stores did not have this model on display so I took a chance. It was a mistake and I would not recommend this model. Not sure about age refrigerators in general since this was my first experience. Very disappointed!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
3
Value
2
Response from geappliances.comBy Olga@GEA, GE_Appliances, July 26, 2021
Hello - Thanks for your review. We are sorry to hear of the issues you are experiencing with your refrigerator. Here is the link to the information regarding interior moisture: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19186
If the dispenser will not produce crushed ice, this will require service to correct. We recommend taking advantage of your warranty by scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and correct the issue. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused. Thanks for your feedback.
Olga@GEA
If the dispenser will not produce crushed ice, this will require service to correct. We recommend taking advantage of your warranty by scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and correct the issue. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused. Thanks for your feedback.
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Door Swing not adjustable
on July 27, 2021
Posted by: Eddy100
from Pendleton, OR
It is a nice unit, a little disappointed that door swing could not be adjusted (hits wall), also freezer compartment not as large as expected.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Olga@GEA, GE_Appliances, July 28, 2021
Hello - We are sorry to hear that you are disappointed that the door swing could not be adjusted and the freezer section is not as large as expected. We appreciate you taking the time to share your review. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. We apologize for any inconvenience it has caused.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com