Customer reviews from geappliances.com
GE Profile - 25.3 Cu. Ft. Side-by-Side Refrigerator with LED Lighting - Stainless Steel
Average customer rating
4.4
(933 Reviews)
Rating breakdown 933 reviews
5 Stars
593
4 Stars
222
3 Stars
57
2 Stars
34
1 Star
27
88%of customers recommend this product.
(
760 out of
863)
Customer Reviews for GE Profile - 25.3 Cu. Ft. Side-by-Side Refrigerator with LED Lighting - Stainless Steel
Customer Rating
3
Good Refrigerator
on April 3, 2017
Posted by: afara2000
from Leesburg, VA, United States
We have just replaced our failed GE Profile 2002 with 2017 GE Profile frig. It has worked fine for the past week. I was expecting a better build but I think the old GE Profile used better quality shelves and drawers than this one. So, to me this refrigerator seems to be made of cheaper materials. Also, I liked the old model with digital display temperature and controls inside. This one has controls through dispenser. The look and feel is identical to regular GE you see in stores. I may have considered a different brand or model if I knew this is same as regular GE. The only major difference is that GE Profile carries a 5 year part warranty on sealed components like compressor or condenser whereas regular unit has only one or two years. The stainless steel quality doesn't quite match with old unit and we had to use polish to make it look like our other GE appliances. So, if you don't care much about looks and drawer quality, I think it's a good refrigerator. Since my last GE profile worked for 15 years, I suppose this should work at least for next 10 years!
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Response from geappliances.comBy BRENDA@GEA, GE Appliances, April 13, 2017
Hello afara2000,
Thank you for taking the time to write a review on your new refrigerator. We regret your experience. While hearing the negative feedback is difficult for us, we do really strive to learn from our customer's experiences, positive or negative, that will help us improve our products.
I have forwarded your concerns to our Refrigeration Product Quality Engineers.
Thank you for your feedback.
Thank you for taking the time to write a review on your new refrigerator. We regret your experience. While hearing the negative feedback is difficult for us, we do really strive to learn from our customer's experiences, positive or negative, that will help us improve our products.
I have forwarded your concerns to our Refrigeration Product Quality Engineers.
Thank you for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
4
Good- Not Fabulous
on June 19, 2019
Posted by: MichyS
from Phoenix, AZ
We replaced an older GE Profile Performance with this one. Liked cleaning accessibility
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
GE refrigerator
on July 29, 2021
Posted by: fna007
from Massachussets
deterioration in GE quality. GE lost its touch with customer reality. Workmanship has gotten severely damaged
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Olga@GEA, GE_Appliances, July 30, 2021
Hello - We appreciate you taking the time to share your review. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future product quality improvement.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Baskets in freezer don't stay on rail, get stuck
on September 5, 2024
Posted by: E2718
from Sunnyvale, CA
Purchased this product two mo ago. I'll change to 5 star if GE could fix this problem; two baskets, 1st and 2nd, in the freezer side don't stay on the rail, always fall off and get stuck.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
3
Response from geappliances.comBy Michael, GE_Appliances, September 9, 2024
It’s unexpected to hear that your freezer baskets don’t stay in place and get stuck occasionally. We are constantly working to make our appliances better, and we’ll be sure to forward your feedback to our product team so we can work to address these concerns going forward.
Written by a customer while visiting geappliances.com
Customer Rating
5
My Profile
on June 26, 2017
Posted by: CWOOD64
from Chicago
Absolutely love this unit, and the LED lighting throughout is awesome. Lots of space, great flexibility.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Good Reviews on a Known Product Rating Source
on September 30, 2017
Posted by: 123t
The reason I bought this refrigerator is because it fit into my kitchen space and other higher rated models on the product rating source I used were not available or wouldn't fit. At the time of this review, I've had it for less than two months, so it's too early to tell whether the issues that previously occurred with my GE refrigerator will recur. This is basically the same refrigerator I had before. I had the GE PSS26sgpass. I had issues with the temperature control of the refrigerator. It would freeze my food in the winter, and I couldn't adjust the temperature control early on in owning the refrigerator. I am concerned that this will be a similar issue for this refrigerator. The ice maker is awkward. There is a flap swinging door that swings 360 degrees, which scrapes my hand, because it is smooth on the bottom but flat and sharper plastic on the top. The door swings completely around removes skin when I try to get a large amount of ice out by hand. The ice is frozen in a big clump, now, even though the temperature control is at zero degrees. I would like the cubes to stay as individual cubes. I do not have a freezer thermometer to check its accuracy. The temperature controls are on the outside of the freezer door and are easy to adjust. The previous GE refrigerator had them on the top of the inner door frame of the refrigerator and were impossible to adjust. I use the water dispenser mainly to fill a pitcher with water, and it doesn't accommodate wider containers very well. A single glass is easiest to fill. The water filters are really expensive, and I probably won't replace it when the time comes, because I do not use the filtered water dispenser much, anyway. I like that they replaced the first two freezer shelves with glass. Before, they were the metal basket weave that is on the bottom 3 sliding baskets. I like that they replaced the metal-grated side freezer doors with plastic. In the refrigerator portion, there is the same shelf that slides in half so that taller items can be put on the shelf below it. It is that same feature that I had on my previous refrigerator. I did not like it because the sliding shelf wouldn't stay extended and I didn't like to place items on that part of the shelf, because I was afraid of hitting the shelf and having the items on it fall off, which did happen. That was an unused shelf space, and a waste. So, when my old refrigerator was taken away, I took shelves from that one and replaced that sliding shelf with a regular one. I should have taken an extra side plastic refrigerator shelf, because another one would have been useful. The current one has 5 (one of which is the butter shelf with a swinging flap), but the items I keep on each shelf are short, so another shelf would have freed up refrigerator shelf space. The product rating source I used gave it only "good" ratings for noise. Sometimes, it does make noises, but they are not excessive. The previous GE refrigerator I had would frequently make knocking noises, as if something was in there. I got used to it over the years, but am concerned that this may become an issue, too. The front of this door is magnetic, so I can put magnets on it, whereas the one I had previously would not work for magnets, except on the side of the refrigerator. The freezer door and handle are slightly higher than the refrigerator one, which makes it look a little awkward. I didn't notice it until the installers left, and I don't know if they could have adjusted anything to even them out, anyway. The handles are not as sleek looking as the previous GE refrigerator I had, but a little more squared off. So far, this has been a good refrigerator.
I would recommend this to a friend!
Features
2
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Absolutely wonderful
on March 11, 2015
Posted by: Jerry U
from Keswick, VA
My wife and I both love this refrigerator. The appearance, space management, lighting and features are just superb. It is the finest refrigerator we have ever had.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
First review of this model
on August 30, 2015
Posted by: vzabel
from Columbia, SC, United States
I like the overall lighting on this model. Easy Ice maker access and removal. Old model I had on inside of door and would get stuck when trying to remove.
I'm not sure yet on the filter inside the refrigerator. Will see when I replace the first time.
I'm not sure yet on the filter inside the refrigerator. Will see when I replace the first time.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com