Customer reviews from geappliances.com
GE Profile - 25.3 Cu. Ft. Side-by-Side Refrigerator with LED Lighting - Stainless Steel
Average customer rating
4.4
(933 Reviews)
Rating breakdown 933 reviews
5 Stars
593
4 Stars
222
3 Stars
57
2 Stars
34
1 Star
27
88%of customers recommend this product.
(
760 out of
863)
Customer Reviews for GE Profile - 25.3 Cu. Ft. Side-by-Side Refrigerator with LED Lighting - Stainless Steel
Customer Rating
3
It’s doing it’s job
on July 29, 2024
Posted by: Ohiogardener
from Galena, OHIO
The product is doing what it’s supposed to do. I have problem figuring out how to use the control panel. The owner’s manual online is not very clear. I am still flushing the ice maker after emptying out at least two full tray of ice. The ice still has blackish residue, not clean. Also, almost everything inside/outside is made of plastic now. I do like that the refrigerator is very quiet.
I would recommend this to a friend!
Features
5
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Charlie, GE_Appliances, July 31, 2024
We're happy to assist you with the refrigerator. If the ice maker is producing black ice we recommend taking a look at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17758
To use the controls on this refrigerator we recommend referring to page 6 of the Use & Care manual at this link here:
https://products-salsify.geappliances.com/image/upload/s--SzIImviA--/a4bc723290f23237aa53d2267af707a40e30ac91.pdf?_ga=2.105258955.995303162.1722262835-173084733.1722015086
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17758
To use the controls on this refrigerator we recommend referring to page 6 of the Use & Care manual at this link here:
https://products-salsify.geappliances.com/image/upload/s--SzIImviA--/a4bc723290f23237aa53d2267af707a40e30ac91.pdf?_ga=2.105258955.995303162.1722262835-173084733.1722015086
Written by a customer while visiting geappliances.com
Customer Rating
1
bad
on January 15, 2025
Posted by: newfrid
poor , machine runs too noisy, loud like the big truck, so irritated
Response from geappliances.comBy Adrian, GE_Appliances, January 23, 2025
We have provided some normal refrigerator sounds at the link below. If you are experiencing any sounds not listed, service is advised. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.198308783.1071644856.1737388151-507723860.1707936747
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.198308783.1071644856.1737388151-507723860.1707936747
Written by a customer while visiting geappliances.com
Customer Rating
5
lighting is awesome
on January 17, 2025
Posted by: dmarie13
from killen al
I love the design of this fridge. They have pulled the led light to the front just inside the doors therefore making it very easy to see everything!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Poor design features spoil it
on December 24, 2014
Posted by: MKCAR1
from Scottsdale, AZ, United States
I have had this refrigerator for 1 month now - replacing another GE profile I had since 1997. Design issue 1 - the ice machine does not go all the way into the back - so stray ice cubes continually fall down into the freezer area. The second poor design feature is the bottom tray in the refrigerator section. It continually "sticks" due to it not being able to support the weight once items are put in it. This could have been avoided IF the tray had longer supports OR the bottom front section was deeper so as to rest on the bottom of the refrigerator. I am sure I will have to replace this tray at some point due to its poor design/function. The 3rd design feature issue is the front display area - it is difficult to read unless fill lighting is on and it also "beeps" every time you change an option - such as going from water to ice. Neither bodes well if trying to use at night without waking up the whole house. On the plus side it keeps the exact temperatures you set for freezer/refrigerator and the interior lighting is excellent.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Has not worked right since installed
on July 25, 2015
Posted by: Bjoy
from Alabama, United States
New home purchase and was not cold when we moved in. Of course now it is our problem. Refrigerator was serviced and seemed to be working. A month later the Freezer does not stay cold enough to keep things frozen or make ice!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
BEWARE: Worst Refrigerator I have ever owned
on February 21, 2021
Posted by: Kathy110
from Los Angeles, CA
I had this same model when it first came out. It was absolutely fantastic, that's why I purchased it again. This new one is complete junk. The freezer baskets and shelves don't fit properly in the freezer. You pull it out and everything falls all over the floor. I have replaced the baskets while under warranty and this still did not solve the problem. When I have called and spoken with a customer service representative I'm told to replace again. This is so frustrating. I will never buy another GE refrigerator again. I've tried to live with this for a year and its become impossible to deal with. I won't even give this refrigerator to anyone. I wouldn't wish this junk and frustration on anyone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 22, 2021
Kathy110 - Thanks for your loyalty! We're so sorry to hear of the disappointment with your refrigerator. Your feedback is appreciated and we'll be sure and share your comments about the freezer baskets and shelves with our refrigerator design team. Our hope is that you will continue purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. Best wishes! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor space
on March 22, 2015
Posted by: cindy247
from Boston, MA, United States
This refrigerator is to small. I have had it for less then a year and the glass shelves are already scratched up from placing products on them and the ice maker only makes enough ice for 2 drinks. The ice maker at times will not expel ice then a huge amount will come out all over your floor.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Design flaw
on May 2, 2015
Posted by: Ejenkins8984
from Jacksonville, FL, United States
We have had the fridge about a week now. It was an option from our builder. Love the led lighting inside, really bright. Design flaw with the ice/water dispenser. The drip tray has very shallow grooves and no lip to speak of towards the outside. We constantly have water dripping down the front of the fridge and leaving small puddles on the floor. I would love for GE to redesign the drip pan and send me new one!
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
4
Written by a customer while visiting geappliances.com