Customer reviews from geappliances.com
GE Profile - 25.3 Cu. Ft. Side-by-Side Refrigerator with LED Lighting - Stainless Steel
Average customer rating
4.4
(933 Reviews)
Rating breakdown 933 reviews
5 Stars
593
4 Stars
222
3 Stars
57
2 Stars
34
1 Star
27
88%of customers recommend this product.
(
760 out of
863)
Customer Reviews for GE Profile - 25.3 Cu. Ft. Side-by-Side Refrigerator with LED Lighting - Stainless Steel
Customer Rating
4
Improved model
on December 2, 2023
Posted by: BBBo
from Scottsdale, Arizona
This is replacement for same product that was probably needing a new generator. That one was over 7 years old.
I like the improved drawers that slide in and out much easier and more light. I don’t like the lack of temp readings inside that the old model had. I could see the freezer/fridge temp without pressing anything. This model is very well rated by Consumer Reports and contrary to some reviews, I find it to be very quiet when running and dropping ice cubes. Reliable as GE products have always been.
I like the improved drawers that slide in and out much easier and more light. I don’t like the lack of temp readings inside that the old model had. I could see the freezer/fridge temp without pressing anything. This model is very well rated by Consumer Reports and contrary to some reviews, I find it to be very quiet when running and dropping ice cubes. Reliable as GE products have always been.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Cheapened features
on December 25, 2023
Posted by: Haver
New Profile refrigerator has fewer and lessor features than my old profile refrigerator. They have cheapened the product while raising the prices. We like the old one better
Response from geappliances.comBy Charlie, GE_Appliances, January 8, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you are less than satisfied with the design of the refrigerator.
We're constantly working to improve our products and will share your feedback with our product team. We know how important it is to have a refrigerator that is functional for your needs and we are sorry that we let you down with this model.
We hope that the more you use your appliance the more you will like it. If you have any questions in the future, please let us know. We are here to help! -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you are less than satisfied with the design of the refrigerator.
We're constantly working to improve our products and will share your feedback with our product team. We know how important it is to have a refrigerator that is functional for your needs and we are sorry that we let you down with this model.
We hope that the more you use your appliance the more you will like it. If you have any questions in the future, please let us know. We are here to help! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Terribly Loud Refrigerator and Ice Maker
on December 25, 2023
Posted by: Shopmom62
from Columbia,SC
Extremely loud refrigerator all the time. Ice maker sounds like it’s throwing ice instead of dropping. We have not found a good temp for refrigerator side. My sour cream and onion dip become extremely watery and loose.
No lights on dispenser area. Profile line should have better features. Not happy with this purchase.
No lights on dispenser area. Profile line should have better features. Not happy with this purchase.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, January 8, 2024
Oh no!
We're so very sorry to hear you're not having the best experience with your new refrigerator. We completely understand your concerns and we're more than happy to provide guidance!
Please refer to the links below for some helpful information and troubleshooting tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the information above doesn't seem to resolve the temperature issue or the unit is making unusual sounds, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Your comments are extremely important and will be considered by our product design team for review. Thank you so much for your time. Best regards. - Tierra@GEAppliances
We're so very sorry to hear you're not having the best experience with your new refrigerator. We completely understand your concerns and we're more than happy to provide guidance!
Please refer to the links below for some helpful information and troubleshooting tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the information above doesn't seem to resolve the temperature issue or the unit is making unusual sounds, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Your comments are extremely important and will be considered by our product design team for review. Thank you so much for your time. Best regards. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
TEMPERATURES ARE OFF!
on February 8, 2024
Posted by: DDH231
from Upper Marlboro, MD
I’ve always had GE appliances in my home so, I decided to stay with this brand when my GE Profile broke. I purchased basically the same model hoping I would be happy with this one. I am totally disappointed in this model because I found that the digital temperatures on the door does not match what my refrigerator & freezer thermometers inside the refrigerator say. Even the ACTUAL temperature on the door changes when the refrigerator hadn’t been open for over 8 hours. Also, having the temperature set at the recommended 37 degrees , it wasn’t cold as it should be, especially the top shelf so, I lowered it by 2 degrees. If I had it to do over again I would not purchase a GE refrigerator .
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Lauren, GE_Appliances, February 13, 2024
Please check out these helpful articles on measuring internal temperatures: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19479 -- and set versus actual temperature settings: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34632 -- If these resources don’t help, or if the setting on your refrigerator is changing on it’s own, we recommend scheduling service by calling 1-800-432-2737 or scheduling online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
2
Love the side by side but ice maker is faulty
on March 19, 2024
Posted by: Faulty ice maker
from New Jersey
Ice maker gets stuck and stopped making ice … only provided crushed then nothing. Went online and realigned the metal hook. Works sometimes but is extremely slow
Love the side by side look and love seeing everything in my freezer.. wish the ice maker functioned!!
Love the side by side look and love seeing everything in my freezer.. wish the ice maker functioned!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, March 20, 2024
We'd like to help you with your new refrigerator. Please refer to the troubleshooting tips in the links below regarding the icemaker:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17042
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If the suggestions above don't resolve the issue, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17042
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If the suggestions above don't resolve the issue, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features and beautiful!
on April 16, 2024
Posted by: GayliaB
from Louisville, KY
I've replaced my old stainless GE side by side with the exact same new model! I love it! I enjoy the new LED lighting on the inside shelves, and all the features are user friendly.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Brittany, GE_Appliances, April 19, 2024
We love to hear that you are enjoying your new refrigerator. It makes it an easy transition when you can replace with the same or similar updated appliance. We are confident you will enjoy this unit for many years to come!
Written by a customer while visiting geappliances.com
Customer Rating
1
Super loud
on April 18, 2024
Posted by: JDeno
WORST REFRIGERATOR EVER! It’s so loud that I can hear it from other rooms. The sad thing is GE came out and said it was normal!! Do not buy.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 19, 2024
We're sorry you're not having the best experience with your new fridge due to the noise it makes. We do see that a service appointment has been scheduled and we're confident the issue will be resolved by a technician.
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!
on April 23, 2024
Posted by: Jshipp2
from UC Texas
I have one that is 30 years old and still performs great. I had a previous one that I sold along with me home at that time. My mom introduced it to me she was a two time owner in her lifetime. Sorry to hear it’s being discontinued. I love the adjustable aspects of the glass shelves and door bins. After holiday cooking it holds all pot and pans until I can properly store leftovers the next day. Very smart design. Good longevity.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com