Customer reviews from weber.com
Weber - Genesis II 3 Burner Premium Gas Grill Cover - Black
Average customer rating
4.2
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
217
4 Stars
54
3 Stars
35
2 Stars
20
1 Star
23
82%of customers recommend this product.
(
235 out of
288)
Customer Reviews for Weber - Genesis II 3 Burner Premium Gas Grill Cover - Black
Customer Rating
5
Thanks for replacing my old cover
on April 3, 2023
Posted by: JPG2023
from Burke, VA
Gender:Male
Expertise:Intermediate
I was pleasantly surprised that when I wrote a comment about the Velcro wearing out on my 3 1/2 year-old grill cover, Weber customer service contacted me offering a replacement, even though it was out-of-warrany. The old cover was blowing off in high winds. Giovanna was great to work with and the new cover arrived quickly (see photo). I do share the concern of others that the new cover is not made of as heavy a fabric as the old model, but time will tell if it holds up.
Having received lots of comments from friends about the great condition of my Weber Grill, I do know that the Weber Grill cover plays a big role as well as that great Weber Grill brush.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: CU TLGTN
from Easley, SC
Gender:Male
Verified Purchase:Yes
Great cover for my Genisis. Quality is great. Weber customer service keeps me coming back. Jot the cheapest, but you get what you pay for.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: rum869
from Tulsa, OK
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Protects well, but doesn't hold up in the weather.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, June 14, 2023
We appreciate your feedback regarding the Premium cover. We are so sorry to hear your experience did not match your expectations. We want you to feel confident about your new grill cover.
We design our covers to be lightweight enough to allow moisture to evaporate, which can help prevent excess corrosion. It also makes covering and uncovering the grill easier!
We stand by the quality of our products and back our premium grill covers with a 3-year warranty, as you are aware.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
We design our covers to be lightweight enough to allow moisture to evaporate, which can help prevent excess corrosion. It also makes covering and uncovering the grill easier!
We stand by the quality of our products and back our premium grill covers with a 3-year warranty, as you are aware.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Ed Ski
from Long Island NY
Gender:Male
Verified Purchase:Yes
This cover is as good as or better than the generic covers. In my opinion however, Webber covers were better quality a few years ago.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, February 6, 2018
Hi! Thank you for taking the time to leave your review. Your cover does come with a 3 year warranty. Should you have any issues please reach out to us at reviews@weberstephen.com. Thanks!
Written by a customer while visiting weber.com
Posted by: Shuts22
from Philly
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
My grill is about 17 years old and new cover is too small and hard to fit
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, September 17, 2018
Hi! Thanks for being a long time Weber fan! We are sorry to hear you dislike the fit of your cover. We have reached out to you confirm that is the correct cover for your grill. Thanks!
Written by a customer while visiting weber.com
Customer Rating
2
Junk
on December 21, 2018
Posted by: Earl mac
from Oshkosh wi
Gender:Male
The first summer I used it it ripped. Got worse over the winter months. Poor quality and doesn't take the cold weather very good. Weber needs to come up with a better quality cover
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, January 7, 2019
Hi! We are very sorry to hear about the issue with your cover. Your cover is backed by a 3 year warranty and we expect them to hold up better than you have described. We have reached out to you via email to replace yours under warranty. Thanks!
Written by a customer while visiting weber.com
Customer Rating
3
wimpy cover material
on January 26, 2019
Posted by: oldfoggy
from North California
Gender:Male
It does its job if the wind docent blow too hard. But is not the same material of the older covers. The third party covers are of a heavier eight material and preferable if you live in an area where the grille if 'exposed''.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, January 30, 2019
Hi! We are sorry to hear your disappointment with your new cover. Our new covers are designed to be both lightweight and durable. To help keep your cover secured to your grill we recommend tightening the fastening straps on the sides of the cover. Please know your new cover is backed by a 3 year warranty. If we can ever help you with anything, please reach out to us at reviews@weberstephen.com. Thanks!
Written by a customer while visiting weber.com
Posted by: Grillgirl13
from Massachusetts
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Perfect fit and great for New England weather! Holds up well in inclement weather.
I would recommend this to a friend!
Written by a customer while visiting weber.com