Customer reviews from weber.com
Weber - Genesis II 3 Burner Premium Gas Grill Cover - Black
Average customer rating
4.2
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
217
4 Stars
54
3 Stars
35
2 Stars
20
1 Star
23
82%of customers recommend this product.
(
235 out of
288)
Customer Reviews for Weber - Genesis II 3 Burner Premium Gas Grill Cover - Black
Customer Rating
3
Good fit, failing straps, overpriced
on April 24, 2024
Posted by: TWS-CFS
from Glenview, il
Expertise:Intermediate
For as much as these cost they should last a good 10 years. However you will find that the Velcro starts failing after 3 years and the wind will lift that grill cover off before you know it
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, May 3, 2024
Thank you for your feedback. So sorry to hear about your Velcro straps not holding up. Your cover is backed by a 3 year warranty with a proof of purchase. Our Care team will reach out to follow up. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: CA Fish
from San Diego, CA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Quality is not as good as the original. Disappointing.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, January 14, 2019
Hi! We are sorry to hear your disappointment with your new cover. Our new covers are designed to be both lightweight and durable. This cover is backed by a 3 year warranty. If you ever have any issues, please do not hesitate to reach out to us at reviews@weberstephen.com and we would be happy to help. Thanks!
Written by a customer while visiting weber.com
Posted by: Flink59
from New York
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Looks like the quality went down and the price went up. The cover I received is not nearly the same quality I had with the original cover.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, January 28, 2019
Hi! We are sorry to hear your disappointment with your new cover. Your new cover is designed to be both lightweight and durable. Please know your new cover is backed by a 3 year warranty. If you ever need any help, please do not hesitate to reach out to us at reviews@weberstephen.com. Thanks!
Written by a customer while visiting weber.com
Customer Rating
2
terrible quality
on April 23, 2020
Posted by: Ulli
from New Jersey
Gender:Female
We bought the grill and the cover in July of 2016...I have replaced the cover
Twice so far and again I found holes in the cover which made water sit on the grill which gave the grill and the inside of the cover terrible mildew built up....Should not happen in such short time frame..cover also not cheap!
Twice so far and again I found holes in the cover which made water sit on the grill which gave the grill and the inside of the cover terrible mildew built up....Should not happen in such short time frame..cover also not cheap!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills , April 26, 2020
Hello, thank you for sharing your feedback. We are sorry to hear your grill cover did not hold up. Rest assured this grill cover is backed by a 3-year warranty. We have reached out to you via email to help. Thanks!
Written by a customer while visiting weber.com
Posted by: Walter Fog
from NH
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Easy on easy off. Velcro straps secure the cover very well. I read reviews about the cover blowing off during high winds but I don't see how that can happen if secured properly.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Velcro wears poorly
on November 28, 2020
Posted by: craigt944
from Hilliard, OH
Gender:Male
Expertise:Intermediate
Love the grill cover, except the Velcro on the sides wears off, rendering it useless. Doesn't hold up to the weather, apparently. I am just at the 3 year mark, so no longer covered (if they would even cover this damage/defect). I would recommend it, but plan to buy one every few years.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, November 29, 2020
Hi, We have contacted you via email to help you out with this cover. Thank you!
Written by a customer while visiting weber.com
Posted by: JaySailing
from Minneapolis, MN
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
They aren't like they used to be! I have an original Weber cover that has lasted 20 years (inside in the winter). It was much better made with heavier materials. This one might last the warranty period. My next cover will be a heavy duty generic.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, December 30, 2020
Hello! We are sorry to hear of your disappointment with the quality of your new grill cover. Please know that this is covered for 3-years against manufacturing defects. Please do not hesitate to reach out to our team if you encounter any trouble during this time-frame. We will be glad to help. Thanks!
Written by a customer while visiting weber.com
Posted by: SimonR
Expertise:Intermediate
Verified Purchase:Yes
I was a little disappointed in this grill cover. It's not very thick and there were loose threads on it straight out of the box. The velcro straps are flimsy too. Given the extraordinarily high quality of Weber grills I was hoping for something a little more sturdy and durable with this cover. It does the job, but it doesn't have the fit and finish I was expecting and hoping for.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, April 13, 2021
Hi, We are sorry your are having bad experience. These covers do have a 3 year warranty. If you ever need anything give us a call at 800-446-1071. Thank you!
Written by a customer while visiting weber.com