Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
5
Straight forward wireless digital meat thermometer
on May 10, 2022
Posted by: GerardBeerMan
Gender:Male
Verified Purchase:Yes
This is a great, no frills digital thermometer!! I've done an 18 hour smoke with it and it still had a little battery left at the end. I had no issues connecting it to my Android phone or to the WiFi. I've used the programs along with just setting the target temperature and ambient temperature ranges. I highly recommend it and would buy it again.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
APP IS UNSTABLE
on May 8, 2022
Posted by: Td smoke a lot
from Duncanville, TX
Gender:Male
I had Weber Connect about 6 months now and it worked great the first few times. I was pleased with the product. Then I would have to keep starting the app over again each time I checked my phone. I pair it again, reset the app and a few other trouble shooting tips suggested by the app. Then a message kept appearing telling me to update the app. So, I tried to no avail. It would reach about 22% before it just shut down all the while flashing back and forth to a screen saying something went wrong and finally said the update had failed. I went through this several times but it never updated. Not what I expected from weber at all. I purchased one of the I-models before this one and it didn't work but one time before I returned it for Connect Hub. The Hub itself seems to work fine besides the middle number on the read-out fading, but the app is nothing more than a frustration that I can do without! If the app would act right, I would definitely recommend it had it worked but not at this point. I would however be willing to try a new unit if Weber will replace it. And for the record, I've used Weber products for years and love there products but this one needs some more work.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 9, 2022
Thank you for your feedback. We are very sorry to learn that you are having some technical difficulties with your Weber Connect Smart Hub. We apologize for the frustration!
This sounds like a rare instance when resetting your device will help. Please look for an email from our Support team; we're here to help!
Thanks for your patience and for being a Weber fan!
This sounds like a rare instance when resetting your device will help. Please look for an email from our Support team; we're here to help!
Thanks for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
4
Great product, but Weber Connect app needs work
on May 4, 2022
Posted by: AB-CA
from Belmont CA
Gender:Male
I have a Smokefire Grill with Weber Connect and I liked it so much, I bought this Weber Connect Hub to use with my gas grill and my Weber Performer Kettle grill. However, the Smart Connect App only allows you to have 1 device. When I switch products I need to go into the app and "forget" the current device (Hub or Smokefire) and then connect to the other. It would be significantly better app if I could pair more than 1 device and then when using the app, have the choice to select which device I am using (HUb or Smokefire) and then use the app with that product. App functionality should be the same as headphones where iPhone allows me to connect to either my Airpods or my Bose, where I can only connect to 1 device at a time, but the devices are on my available device list. I am looking at adding the new Genesis grill and replacing my BBQ Galore gas grill, but when looking at the Genesis with or without Weber connect, I am leaning to buy the one without otherwise I would have a 3rd device that I would need to forget in the app - not great functionality. I would only recommend this product to a friend that has only 1 product.
Written by a customer while visiting weber.com
Posted by: KahunaTX
from Fort Worth, TX
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Would much rather a wireless connection to my iphone but it came with the product
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 26, 2022
We appreciate your feedback regarding your Weber Connect Smart grilling Hub. We will be sure to share this with our team for consideration. Please lookout for an outreach email from our Support team to discuss further. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Love
on April 21, 2022
Posted by: Snott raggs
from Oklahoma City Oklahoma
Gender:Male
Expertise:Intermediate
I love weber grills you know it’s true they light so easy and I can out cook you. Beef , chicken vegetables to I can even make homemade stew, tailgate party cold drinks on ice charcoal cooked food makes it so right. I love my weber grills. I get my thrills cooking on weber grills.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: ActnJack
from Olympia
Gender:Male
Verified Purchase:Yes
Nice and useful tool that allow you to cook to perfection; wish that I had it with me while traveling. I overcooked a turkey on Easter.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
Combine the 2
on April 9, 2022
Posted by: Hefferlegs
from Millbury Massachusetts's
Gender:Male
Bought the Weber connect, when I bought weber 22" smokey mountain. Used it for pork shoulder went pretty good. The pork shoulder was bigger than the preset pork shoulder weight no way to change. I thought it would have the features of the I grill, the graph that shows the temperature of the grill throughout the cook. Returned and bought the I grill, I will be returning the I grill today. Almost impossible to see the temperature on the actual I grill unless it's dark out. Did not connect to phone as easy as Weber connect did and looses connection often. If weber could put the I grill and connect together and make 1 good one.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 11, 2022
Thank you for your feedback. We are sorry to hear that you were not satisfied with your Weber Connect Smart Hub.
If you are interested in monitoring a piece of meat larger than what the app setting recommends, you can use your temperature probe and set an alert for a desired internal temperature.
We appreciate your suggestions for adding new features and we will pass them along to the appropriate teams. We are always looking to evolve our products, and feedback like yours is a valued part of our process. Thank you!
We would like to know more about your experience. Please look for an email outreach from our Support team soon. Thank you!
If you are interested in monitoring a piece of meat larger than what the app setting recommends, you can use your temperature probe and set an alert for a desired internal temperature.
We appreciate your suggestions for adding new features and we will pass them along to the appropriate teams. We are always looking to evolve our products, and feedback like yours is a valued part of our process. Thank you!
We would like to know more about your experience. Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Would give 5 but...
on April 2, 2022
Posted by: Mbbq
from Grand rapids
I love this device it works well with Bluetooth and wifi and seems to have the high quality I expect from webber.
BUT! For some reason there is no way to power it off so the battery is always dead when I need it. Basically it's a paper weight with a dead battery most of its life. I don't always know the before I'm gonna bbq so I need a device that is ready when I am.
Response from weber.comBy Weber Grills, Consumer Care, April 3, 2022
Thank you for your feedback regarding the Weber Connect Smart grilling hub. We are so sorry to learn of your frustration. The unit should power off when the probes are unplugged. Our Support team is reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com