Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
68
4 Stars
30
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
94 out of
140)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
3
Love the Device, but limited recipes / features.
on June 26, 2022
Posted by: Dan76
from Myrtle Beach SC
Gender:Male
Device works well, but for the price I would like to see more recipes and useful features such as Apple Watch support, iPhone widgets to show cooking temps, and graphs to review cooks. I think is a great product with lots of potential, but need more work for the price.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 2, 2022
We appreciate your suggestion about more recipes and having the Apple watch support option. Suggestions like yours are a crucial part of our process, making sure our fans are pleased with our products.
Thank you for your time!
Thank you for your time!
Written by a customer while visiting weber.com
Customer Rating
1
Weber connect hub will not update
on May 30, 2022
Posted by: MTSVT
from Cambridge, VT
Gender:Male
I can pair the device to the app on my iPhone but then it gives me a message to update there software, it gets to 99%b update and then starts over and cycles it never updates.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 9, 2022
Thank you for your feedback! We are sorry to hear about the experience you are having with your new Weber Connect smart grilling hub. We are here to help!
We would start by confirming that you have the latest version of the Weber connect app installed on your phone. You can find the latest version information by using this link: https://consumer-care.weber.com/hc/en-us/articles/360042696872
Then you would want to do as followed:
1. Pair Connect Hub to the Weber Connect app via Bluetooth; updates will not complete if Connect Hub is connected to WiFi
2. Ensure that your smartphone is within Bluetooth range for approximately 25 minutes as the update takes place
3. After 25 minutes, the Weber Connect app will prompt you to repair to Connect Hub
4. Once re-paired to Connect Hub, tap on the three dots at the bottom of the screen > tap on the picture of Connect Hub > Scroll down to “About”
We would like to follow up with you to confirm if the above steps have been helpful, please be on the lookout for an email from our Support team.
We would start by confirming that you have the latest version of the Weber connect app installed on your phone. You can find the latest version information by using this link: https://consumer-care.weber.com/hc/en-us/articles/360042696872
Then you would want to do as followed:
1. Pair Connect Hub to the Weber Connect app via Bluetooth; updates will not complete if Connect Hub is connected to WiFi
2. Ensure that your smartphone is within Bluetooth range for approximately 25 minutes as the update takes place
3. After 25 minutes, the Weber Connect app will prompt you to repair to Connect Hub
4. Once re-paired to Connect Hub, tap on the three dots at the bottom of the screen > tap on the picture of Connect Hub > Scroll down to “About”
We would like to follow up with you to confirm if the above steps have been helpful, please be on the lookout for an email from our Support team.
Written by a customer while visiting weber.com
Customer Rating
1
Reads on its own?
on May 21, 2022
Posted by: Cbrown80816
from Clarksville,tn
Gender:Male
Bought this thinking it would save all my time. Wrong. Magnetic bottom no longer strong as it was when o first got it and probs are all messed up. Temps fluctuate from 30-400!! One less input just reads 172 without anything in it. I tried a complete reset and cleaned out contacts but nope stil issues
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2022
Thank you for your feedback! We are so sorry to hear that your Weber Connect Smart Grilling Hub device is not functioning as it is intended to but we are here to help.
Sounds like we would need to reach out to you to go through the proposed troubleshooting steps, but no worries if a replacement device is needed, the device carries a 2-year warranty. We look forward to working with you further on this.
Sounds like we would need to reach out to you to go through the proposed troubleshooting steps, but no worries if a replacement device is needed, the device carries a 2-year warranty. We look forward to working with you further on this.
Written by a customer while visiting weber.com
Customer Rating
5
Straight forward wireless digital meat thermometer
on May 10, 2022
Posted by: GerardBeerMan
Gender:Male
Verified Purchase:Yes
This is a great, no frills digital thermometer!! I've done an 18 hour smoke with it and it still had a little battery left at the end. I had no issues connecting it to my Android phone or to the WiFi. I've used the programs along with just setting the target temperature and ambient temperature ranges. I highly recommend it and would buy it again.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
APP IS UNSTABLE
on May 8, 2022
Posted by: Td smoke a lot
from Duncanville, TX
Gender:Male
I had Weber Connect about 6 months now and it worked great the first few times. I was pleased with the product. Then I would have to keep starting the app over again each time I checked my phone. I pair it again, reset the app and a few other trouble shooting tips suggested by the app. Then a message kept appearing telling me to update the app. So, I tried to no avail. It would reach about 22% before it just shut down all the while flashing back and forth to a screen saying something went wrong and finally said the update had failed. I went through this several times but it never updated. Not what I expected from weber at all. I purchased one of the I-models before this one and it didn't work but one time before I returned it for Connect Hub. The Hub itself seems to work fine besides the middle number on the read-out fading, but the app is nothing more than a frustration that I can do without! If the app would act right, I would definitely recommend it had it worked but not at this point. I would however be willing to try a new unit if Weber will replace it. And for the record, I've used Weber products for years and love there products but this one needs some more work.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 9, 2022
Thank you for your feedback. We are very sorry to learn that you are having some technical difficulties with your Weber Connect Smart Hub. We apologize for the frustration!
This sounds like a rare instance when resetting your device will help. Please look for an email from our Support team; we're here to help!
Thanks for your patience and for being a Weber fan!
This sounds like a rare instance when resetting your device will help. Please look for an email from our Support team; we're here to help!
Thanks for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
4
Great product, but Weber Connect app needs work
on May 4, 2022
Posted by: AB-CA
from Belmont CA
Gender:Male
I have a Smokefire Grill with Weber Connect and I liked it so much, I bought this Weber Connect Hub to use with my gas grill and my Weber Performer Kettle grill. However, the Smart Connect App only allows you to have 1 device. When I switch products I need to go into the app and "forget" the current device (Hub or Smokefire) and then connect to the other. It would be significantly better app if I could pair more than 1 device and then when using the app, have the choice to select which device I am using (HUb or Smokefire) and then use the app with that product. App functionality should be the same as headphones where iPhone allows me to connect to either my Airpods or my Bose, where I can only connect to 1 device at a time, but the devices are on my available device list. I am looking at adding the new Genesis grill and replacing my BBQ Galore gas grill, but when looking at the Genesis with or without Weber connect, I am leaning to buy the one without otherwise I would have a 3rd device that I would need to forget in the app - not great functionality. I would only recommend this product to a friend that has only 1 product.
Written by a customer while visiting weber.com
Posted by: KahunaTX
from Fort Worth, TX
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Would much rather a wireless connection to my iphone but it came with the product
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 26, 2022
We appreciate your feedback regarding your Weber Connect Smart grilling Hub. We will be sure to share this with our team for consideration. Please lookout for an outreach email from our Support team to discuss further. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Love
on April 21, 2022
Posted by: Snott raggs
from Oklahoma City Oklahoma
Gender:Male
Expertise:Intermediate
I love weber grills you know it’s true they light so easy and I can out cook you. Beef , chicken vegetables to I can even make homemade stew, tailgate party cold drinks on ice charcoal cooked food makes it so right. I love my weber grills. I get my thrills cooking on weber grills.
I would recommend this to a friend!
Written by a customer while visiting weber.com