Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
58
4 Stars
20
3 Stars
17
2 Stars
10
1 Star
26
66%of customers recommend this product.
(
78 out of
118)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
3
Good, But Still Not Like iGrill3
on December 9, 2020
Posted by: JimL
from SF Bay Area
Gender:Male
Expertise:Intermediate
I have had this since just before Thanksgiving. I bought it in spite of the horrible reviews because I was so happy with the iGrill3. I am glad I did.
I have used it for a whole turkey, a whole butterflied chicken and a tri-tip roast. I do a lot of grilling. All three were cooked properly, so the unit works well and the reported temperatures seem to be correct.
My barbecue is a long way from the house, so WiFi is a necessity. My prior yard was quite small and the Bluetooth connectivity of the iGrill3 was sufficient. This is a huge plus for for the Grilling Hub. Overall, this is a good unit and the hardware seems to be a solid foundation.
However, I found the iGrill3 supporting software to be far better. As a system, the Grilling Hub does not measure up to that high standard.
First, setup. I am not sure what the connectivity requirements for the Hub are, but I had quite a few problems with this and the documentation is not clear. It all seemed to work quite well once I fixed my WiFi range. This is obviously not the Hub's fault, but better documentation could have saved me some setup time.
Once my WiFi was working, connecting the Hub was easy. This is true even though I do not broadcast my network ID.
The software seemed to require a couple of updates out of the box. While most units I buy do require a software update on startup, this unit seemed to need a few updates. I do not remember how many. This was not a major issue, but it should be simplified.
Once it was all set up, I have no problem seeing the temperature of the grill and the meat probes on my phone. They are updated frequently and seem to be accurate.
Many folks have previously complained about the lack of recipes. I have not used the built-in recipes, yet, so I do not know if that is improved or not.
I really miss the iGrill3 historical temperature graph. I could pretty reliably predict completion times with the graph and could also know if I had periods of time where the grill was too hot or not hot enough. Apparently the use of recipes helps with this, but the Hub should be usable for "manual cooking." I really do not want to spend a lot of time prepping the unit to do a simple meal.
The iGrill3 had a temperature range for the probes, so I could set a good range (say 315-335) and get audible and visual alerts when it was out of range. This way I could keep food preparation and conversations going without always looking at my phone.
The iGrill3 app also loaded an app on my my watch (I am using Apple phone and Apple watch). I could see the temperatures on my wrist without carrying a phone around. This is extremely convenient. The watch app also gives temperature alerts, again, without constantly looking at my phone. This unit only seems to have a single temperature setting per probe and it alerts as the temperature is approached. Good for the meat probes, but not sufficient for the grill temperature probe.
The documentation with this device is lacking. I got the "full" manual from the web and it did not provide much more information. It could be that some of the issues I mention above are due to the lack of documentation.
Overall, this is a very good unit and would be a great unit with some software improvements. I am very happy with this purchase.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, December 10, 2020
Hello! We are happy to hear you are enjoying your new connect hub. The technology behind the smart hub is ever-evolving. Please contact our support team if you have further questions. We will be glad to help!
Written by a customer while visiting weber.com
Customer Rating
3
OK unit, poor battery life, probe failed
on May 16, 2021
Posted by: MSBToo
from Atlanta, GA
Gender:Male
Expertise:Intermediate
Been an iGrill user for years, decided it was time for an upgrade and moved to the Grilling hub. Love the WiFi connection and range. Disappointed in the battery storage. Plugged it in, full charged it, unplugged from the power, and placed it in a cabinet for the next grilling. About 2 weeks later took it out, plugged in the probes, nothing! Plugged it back in charged it up, put it away again. About a week later, took it out to use, again no battery, I guess I will need to leave it plugged in all the time. One of the probes stopped recording, no obvious breaks in the wires or damage. Time to buy a replacement,
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 16, 2021
Hi! We appreciate you taking the time to provide your feedback regarding the Connect Hub. It is unfortunate to hear of the battery life and the probe not working. Our support team has reached out via email to further assist you with this. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Terrible app. No functionality
on December 26, 2020
Posted by: Seth A
from Alabama
Gender:Male
I have owned the igrill and I will be going back to it. A complete loss of functionality vs the igrill app. I wonder if the person who designed the app has ever used a charcoal grill.
The good. Rechargeable battery. Good range on the Bluetooth. Option for WiFi (did not function or connect), looks nice. They added a timer function (all serious grillers know you go by temp not time)
The bad. I had hoped there would be backwards compatibility with the igrill and the connect devices and their apps. Unit required multiple software updates right out of the box. Would not connect to WiFi.
The ugly. It comes with an ambient temperature probe but there is not a program for grill temp where you can set a temp range with high and low notifications. For a charcoal grills this is the main function of grill thermometer - to monitor the fire Without this function the Weber Connect is little more than an oven probe.
The grill programs do not allow for you to adjust to a specific doneness. If you select prime rib you are stuck with 5 options for target temp.
Grill programs cannot be saved. And there is not a graph view like the igrill had.
Overall This is not a product for a grill and is a major disappointment coming from a major player in the grill industry. Get the igrill2 or any other product for a better grilling experience.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, December 27, 2020
Hi, We do appreciate the feedback and we are sorry you are having a bad experience. With over time we are working on updates to help improve the device. We have passed this information along and we will reach out to you via email to help you with the weber Connect. Thank you,
Written by a customer while visiting weber.com
Customer Rating
5
Great Tool (follow up post) to Msbtoo
on June 11, 2021
Posted by: MSBTOO2
from Atlanta
Gender:Male
Expertise:Intermediate
Wrote a while ago and got a replacement hub and probes (due to battery life and faulty probe). The replacements are great. Keeping the battery life well, two weeks charged and unplugged, still running 95% plus battery. Probes, working great, within 1 degree of each other.
A suggestion on the menu. The “Select Program” is good, but could benefit from another selection. “Cook Program” shows great information on the meat, especially the cook temperature needed. The “Recipes” are useful as well, lots of details. The “Temperature Alert” is what I want, but I have to “know” what temperature per meat, per cut. What I need is a Temperature Alert that shows me the temperature options per meat and allows me to select, I do not remember what temperature that I need. This was an option on the old iGrills, which I had before, I could pick meat, temp style (rare, medium, well as appropriate) and go. The temperature on steps on “Cook Program” without the (annoying) clicking through steps, steps.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Disappointed App only supports 1 Connect Device
on June 22, 2021
Posted by: TomO49
from Finksburg, MD
Verified Purchase:Yes
You can’t have 2 devices available on the app. You have to remove one and then pair the other or use two iPhones or an iPhone and an iPad.
Response from weber.comBy Weber grills, Weber grills , June 22, 2021
Congratulations on your new Weber Connect Smart Grilling Hub! We are sorry about the disappointment with the connection availability. Please know that this accessory is fast-changing. We are sure to pass this suggestion on to the appropriate team. We will continue to release new updates and features, and with the help of feedback like this, we know what to aim for. Thanks!
Written by a customer while visiting weber.com
Customer Rating
1
The app is poor, even after update
on January 4, 2021
Posted by: Wambaz
Expertise:Intermediate
The app is estetically good, but it misses very important function like interval alarms on cooking temperature. In many recipes it is not possible to change target temp and where it is possible you can choose only few predetermined targets. Why iGrill app is much better?
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, January 5, 2021
We appreciate you taking the time to share your feedback with our team. Weber is constantly working on ways to improve our products and our customer experience and we are happy to pass your suggestions along. In fact, many of our app updates are a direct result of consumer feedback.
Written by a customer while visiting weber.com
Customer Rating
4
Great product, needs some app work
on August 28, 2021
Posted by: pingj
from S.E. Georgia
Gender:Male
I picked up one of these in a big box store yesterday for smoking a couple of very large briskets. The hub was easy to set up and configure. If you use the predefined programing the app assumes product weight for you. The app brisket weight was 14-16 pound. Mine were 18 and 21 pounds. That drastically changes the cooking time. There is no way to change the weight of what you are cooking.
There are no physical buttons for turning the unit on and no indication of where the hidden button is located. I think the ambient temperature probe should be probe one.
While rechargeable batteries are convenient, when doing a long smoke the battery will not last. My briskets has to cook for 16+ hours. I had to connect a charger. There is no charging adapter, only a USB cable.
There are no physical buttons for turning the unit on and no indication of where the hidden button is located. I think the ambient temperature probe should be probe one.
While rechargeable batteries are convenient, when doing a long smoke the battery will not last. My briskets has to cook for 16+ hours. I had to connect a charger. There is no charging adapter, only a USB cable.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tori
from Michigan
Verified Purchase:Yes
Got this as a Christmas gift for my husband and he’s been disappointed. The probes come disconnected from the hub if there is any movement whatsoever and the cooking instructions seem to work independently of the temperature monitoring so they aren’t accurate
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, December 31, 2020
Hello, we are sorry to hear about the issue you experienced with your Weber connect smart grilling hub. Please contact our support team and we would be happy to provide further assistance. Thanks!
Written by a customer while visiting weber.com