Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: Bill49er
from California
Expertise:Intermediate
Verified Purchase:Yes
Not accurate or helpful. I’m really sorry about this I’d hoped it would work well, I’m a nervous bbq cook and hoped this would give better feedback
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, July 24, 2026
Thank you for your feedback. We are really sorry to hear the Weber Connect Smart Grilling Hub did not meet your expectations. Your comments will be shared with our team for consideration. If you need any further assistance please reach out direct. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Bricked
on June 16, 2026
Posted by: Dave59
from oklahoma city
I did not pay for this item as it was a gift from my work just less than 2 years ago. That being said, I bought extra probes and used this quit often with a very large smoker so I could monitor the zones and the meat temp. I really liked it but to only last for less than 2 years at a price of over 150 to replace with 2 extra probes, no way. I would have thought that Weber products were better than that. Because of price to replace, no, I do not recommend.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, July 22, 2026
Your feedback means a lot to us. So sorry to hear about your experience. Our Care team is here to help and will be sure to make this right. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: JUMP IN THE FIRE BBQ
Verified Purchase:Yes
It should be easier to turn the device on when it’s asleep.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jon Donut
Verified Purchase:Yes
Works good, never realized how far my smokers gauge was off.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: John Colvin
from Burlington WA
Verified Purchase:Yes
In spite of several Tech visits and multiple calls and parts replacements the Weber Connect doesn’t work and has never worked since I bought it more than a year ago
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, February 9, 2026
Your feedback means a lot to us. We are so sorry to hear about your experience with the Weber Connect Smart Grilling Hub. Our team is here to help and rest assured we are doing everything we can to make this right. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: gcgMass
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
Works great when it stays connected but the connection often drops out and there is no way to reset it
Response from weber.comBy Weber grills, January 30, 2026
Your feedback is very important to us. We are very sorry to hear your Weber Connect Smart grill hub is not staying connected.
Our Care team is here to help and will be following up with you. Please look for our outreach email soon. Thank you!
Our Care team is here to help and will be following up with you. Please look for our outreach email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: obewsey
from Florida
Expertise:Intermediate
Verified Purchase:Yes
The iPhone grilling APP is VERY confusing. You just want to grill your cook your dinner and it shows recipes. No simple App grilling instructions either. I just want a basic start, flip, done! Don't bother asking for help on Weber Support because your main inquiry is avoided with silly suggestions.
Response from weber.comBy Consumer Care, Weber, January 26, 2026
We appreciate your feedback about your experience using the Weber Connect Smart Hub + App. We apologize for any disappointment and frustration with the app and our subsequent response to your outreach. Your satisfaction is our primary goal, and we are here to help answer your questions.
Please look for an email from our Specialist team soon. Thank you for being part of the Weber grilling family!
Please look for an email from our Specialist team soon. Thank you for being part of the Weber grilling family!
Written by a customer while visiting weber.com
Posted by: Chef Roberto
from Guadalajara México
Expertise:Intermediate
Verified Purchase:Yes
Works very well. I love the WiFi connectivity feature. When comparing with my old iGrill the only thing I am missing is the ability to save the grilling sessions to my Weber iGrill account. If you add this feature it will be perfect
I would recommend this to a friend!
Written by a customer while visiting weber.com