Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
68
4 Stars
30
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
94 out of
140)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
1
Don’t Waste Your Money
on May 6, 2023
Posted by: Keith52
from Raleigh, NC
Gender:Male
Expertise:Intermediate
The hub doesn’t stay connected and the probes don’t measure accurately. Don’t waste your money on this gimmick.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care , May 7, 2023
We are sorry to learn about the unusually poor experience you are having with your Weber Connect Hub, and we appreciate you bringing it to our attention.
Usually, issues like the ones you described can be fixed through some simple troubleshooting. Please look for an email outreach from our Care team soon! Thank you.
Usually, issues like the ones you described can be fixed through some simple troubleshooting. Please look for an email outreach from our Care team soon! Thank you.
Written by a customer while visiting weber.com
Customer Rating
4
Delivery
on April 29, 2023
Posted by: TroyD
Gender:Male
I bought this grill less than a week ago and it arrived with tape all over it and when you pull the tape off the tape residue is still on like the stainless part of the grill. Not sure how to remove that without damaging it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Serious junk
on April 16, 2023
Posted by: Randy77
from Tucson, AZ
Gender:Male
Just received this device from Weber (ordered from my old account by mistake). After fully charging it a software update was available and that download and install was successful. It connected to Bluetooth immediately but never to wifi and I was 10 feet from the router. Additionally the registration step wouldn’t complete either. Simply a waste of time and money.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 20, 2023
Thank you for your feedback. Your satisfaction is very important to us, and we are sorry to learn that you have not yet had the amazing experience with your Weber Connect Hub that we would expect.
Our Care team is here to help with some troubleshooting advice. Please look for our email outreach soon. Thank you!
Our Care team is here to help with some troubleshooting advice. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Grillin Dave
from Pittsburgh PA
Gender:Male
Verified Purchase:Yes
At first, I bought a lesser (cheaper) wireless probe only to discover it would give temperatures 30 degrees off of what the actual temps. were. I sent it back and then bought one of these Weber Smart Grill probe\wireless connect devices. The BEST decision I made. I highly recommend this product!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Todd58
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Dosent like to stay connected very well with Wi-Fi disconnects every time the screen on your phone goes dark
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, March 29, 2023
Thank you for your feedback. We are so sorry to hear about your experience with the Weber Connect Smart Grilling Hub. We are happy to help.
If you are having issues connecting your Connect Hub to WiFi:
Connecting via WiFi:
• Open the Connect app
• Ensure you have already established a Bluetooth pairing
• After the first download, you will be asked to “Extend your range” after pairing via Bluetooth. If you skip this step, you can follow the following steps to connect via WiFi.
• Tap on the three dots at the bottom of the screen
• Tap on the image of Connect Hub
• Tap on WiFi under Connectivity
• Tap Set up WiFi
• Select your WiFi network and enter your password
• The password field is case sensitive! Make sure the password is being entered exactly
• Verify that there are no unnecessary spaces before the password
• Tap Connect
Is your WiFi network 2.4 ghz or a dual network of 2.4 ghZ and 5 ghZ?
• If 5 ghZ only, this WiFi router is not compatible. Please pair via Bluetooth instead.
• 2.4 ghZ and 5 ghZ dual networks are compatible and can be connected to
Are you close enough to your WiFi router to achieve a strong signal?
• A quick way to confirm this is to see how many bars the WiFi signal displays when your phone is connected to WiFi
• If the signal is weak, try to move closer to your router
• Note that you still have to connect your Connect Hub to WiFi through the app even if your phone itself is already on WiFi – these are two separate scenarios
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
If you are having issues connecting your Connect Hub to WiFi:
Connecting via WiFi:
• Open the Connect app
• Ensure you have already established a Bluetooth pairing
• After the first download, you will be asked to “Extend your range” after pairing via Bluetooth. If you skip this step, you can follow the following steps to connect via WiFi.
• Tap on the three dots at the bottom of the screen
• Tap on the image of Connect Hub
• Tap on WiFi under Connectivity
• Tap Set up WiFi
• Select your WiFi network and enter your password
• The password field is case sensitive! Make sure the password is being entered exactly
• Verify that there are no unnecessary spaces before the password
• Tap Connect
Is your WiFi network 2.4 ghz or a dual network of 2.4 ghZ and 5 ghZ?
• If 5 ghZ only, this WiFi router is not compatible. Please pair via Bluetooth instead.
• 2.4 ghZ and 5 ghZ dual networks are compatible and can be connected to
Are you close enough to your WiFi router to achieve a strong signal?
• A quick way to confirm this is to see how many bars the WiFi signal displays when your phone is connected to WiFi
• If the signal is weak, try to move closer to your router
• Note that you still have to connect your Connect Hub to WiFi through the app even if your phone itself is already on WiFi – these are two separate scenarios
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
3
Magnets do not work on stainless steel
on August 4, 2022
Posted by: Dumbdumb
from Seattle
Should have come up with better attachment methods
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, August 9, 2022
Your feedback is a valuable part of our process and we will be sure to bring your concerns to the appropriate teams. Thank you for being a part of the Weber family!
Written by a customer while visiting weber.com
Customer Rating
2
Battery life is awful!!
on July 2, 2022
Posted by: Landroverguy96
from NC
Expertise:Intermediate
I charged the unit for 2 days before the first use. I’m running 3 probs and just over 1.5 hrs it is at 70%. Even after pulling it off the charger it went from 100% to 95% in just 5 mins.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 12, 2022
Thank you for your feedback, this should not be happening. We would like to hear more about this experience. Please lookout for an email from our Support team.
Written by a customer while visiting weber.com
Posted by: Big-Al
from dc
Gender:Male
Verified Purchase:Yes
Wanted to upgrade from my iGrill mini. Overall not very satisfied given the price point. UI not very intuitive (and different app from iGrill for some reason). Won't charge all the way to 100 (gets stuck at 95 no matter how long left on charger). Won't notify my device when done, or give a warning when temp is close. No watch app (even though the cheaper version has one?!). Stick to the cheap mini it works just fine.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 11, 2022
Thank you for your feedback regarding the Weber Connect Smart grilling hub. We are so sorry to learn your experience did not match your expectations. We will be sure to share this with our team. Please look for an outreach email from our Support team soon. Thank you!
Written by a customer while visiting weber.com