Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: Grillin Dave
from Pittsburgh PA
Gender:Male
Verified Purchase:Yes
At first, I bought a lesser (cheaper) wireless probe only to discover it would give temperatures 30 degrees off of what the actual temps. were. I sent it back and then bought one of these Weber Smart Grill probe\wireless connect devices. The BEST decision I made. I highly recommend this product!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Todd58
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Dosent like to stay connected very well with Wi-Fi disconnects every time the screen on your phone goes dark
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, March 29, 2023
Thank you for your feedback. We are so sorry to hear about your experience with the Weber Connect Smart Grilling Hub. We are happy to help.
If you are having issues connecting your Connect Hub to WiFi:
Connecting via WiFi:
• Open the Connect app
• Ensure you have already established a Bluetooth pairing
• After the first download, you will be asked to “Extend your range” after pairing via Bluetooth. If you skip this step, you can follow the following steps to connect via WiFi.
• Tap on the three dots at the bottom of the screen
• Tap on the image of Connect Hub
• Tap on WiFi under Connectivity
• Tap Set up WiFi
• Select your WiFi network and enter your password
• The password field is case sensitive! Make sure the password is being entered exactly
• Verify that there are no unnecessary spaces before the password
• Tap Connect
Is your WiFi network 2.4 ghz or a dual network of 2.4 ghZ and 5 ghZ?
• If 5 ghZ only, this WiFi router is not compatible. Please pair via Bluetooth instead.
• 2.4 ghZ and 5 ghZ dual networks are compatible and can be connected to
Are you close enough to your WiFi router to achieve a strong signal?
• A quick way to confirm this is to see how many bars the WiFi signal displays when your phone is connected to WiFi
• If the signal is weak, try to move closer to your router
• Note that you still have to connect your Connect Hub to WiFi through the app even if your phone itself is already on WiFi – these are two separate scenarios
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
If you are having issues connecting your Connect Hub to WiFi:
Connecting via WiFi:
• Open the Connect app
• Ensure you have already established a Bluetooth pairing
• After the first download, you will be asked to “Extend your range” after pairing via Bluetooth. If you skip this step, you can follow the following steps to connect via WiFi.
• Tap on the three dots at the bottom of the screen
• Tap on the image of Connect Hub
• Tap on WiFi under Connectivity
• Tap Set up WiFi
• Select your WiFi network and enter your password
• The password field is case sensitive! Make sure the password is being entered exactly
• Verify that there are no unnecessary spaces before the password
• Tap Connect
Is your WiFi network 2.4 ghz or a dual network of 2.4 ghZ and 5 ghZ?
• If 5 ghZ only, this WiFi router is not compatible. Please pair via Bluetooth instead.
• 2.4 ghZ and 5 ghZ dual networks are compatible and can be connected to
Are you close enough to your WiFi router to achieve a strong signal?
• A quick way to confirm this is to see how many bars the WiFi signal displays when your phone is connected to WiFi
• If the signal is weak, try to move closer to your router
• Note that you still have to connect your Connect Hub to WiFi through the app even if your phone itself is already on WiFi – these are two separate scenarios
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
3
Magnets do not work on stainless steel
on August 4, 2022
Posted by: Dumbdumb
from Seattle
Should have come up with better attachment methods
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, August 9, 2022
Your feedback is a valuable part of our process and we will be sure to bring your concerns to the appropriate teams. Thank you for being a part of the Weber family!
Written by a customer while visiting weber.com
Customer Rating
2
Battery life is awful!!
on July 2, 2022
Posted by: Landroverguy96
from NC
Expertise:Intermediate
I charged the unit for 2 days before the first use. I’m running 3 probs and just over 1.5 hrs it is at 70%. Even after pulling it off the charger it went from 100% to 95% in just 5 mins.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 12, 2022
Thank you for your feedback, this should not be happening. We would like to hear more about this experience. Please lookout for an email from our Support team.
Written by a customer while visiting weber.com
Posted by: Big-Al
from dc
Gender:Male
Verified Purchase:Yes
Wanted to upgrade from my iGrill mini. Overall not very satisfied given the price point. UI not very intuitive (and different app from iGrill for some reason). Won't charge all the way to 100 (gets stuck at 95 no matter how long left on charger). Won't notify my device when done, or give a warning when temp is close. No watch app (even though the cheaper version has one?!). Stick to the cheap mini it works just fine.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 11, 2022
Thank you for your feedback regarding the Weber Connect Smart grilling hub. We are so sorry to learn your experience did not match your expectations. We will be sure to share this with our team. Please look for an outreach email from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
3
Love the Device, but limited recipes / features.
on June 26, 2022
Posted by: Dan76
from Myrtle Beach SC
Gender:Male
Device works well, but for the price I would like to see more recipes and useful features such as Apple Watch support, iPhone widgets to show cooking temps, and graphs to review cooks. I think is a great product with lots of potential, but need more work for the price.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 2, 2022
We appreciate your suggestion about more recipes and having the Apple watch support option. Suggestions like yours are a crucial part of our process, making sure our fans are pleased with our products.
Thank you for your time!
Thank you for your time!
Written by a customer while visiting weber.com
Customer Rating
1
Weber connect hub will not update
on May 30, 2022
Posted by: MTSVT
from Cambridge, VT
Gender:Male
I can pair the device to the app on my iPhone but then it gives me a message to update there software, it gets to 99%b update and then starts over and cycles it never updates.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 9, 2022
Thank you for your feedback! We are sorry to hear about the experience you are having with your new Weber Connect smart grilling hub. We are here to help!
We would start by confirming that you have the latest version of the Weber connect app installed on your phone. You can find the latest version information by using this link: https://consumer-care.weber.com/hc/en-us/articles/360042696872
Then you would want to do as followed:
1. Pair Connect Hub to the Weber Connect app via Bluetooth; updates will not complete if Connect Hub is connected to WiFi
2. Ensure that your smartphone is within Bluetooth range for approximately 25 minutes as the update takes place
3. After 25 minutes, the Weber Connect app will prompt you to repair to Connect Hub
4. Once re-paired to Connect Hub, tap on the three dots at the bottom of the screen > tap on the picture of Connect Hub > Scroll down to “About”
We would like to follow up with you to confirm if the above steps have been helpful, please be on the lookout for an email from our Support team.
We would start by confirming that you have the latest version of the Weber connect app installed on your phone. You can find the latest version information by using this link: https://consumer-care.weber.com/hc/en-us/articles/360042696872
Then you would want to do as followed:
1. Pair Connect Hub to the Weber Connect app via Bluetooth; updates will not complete if Connect Hub is connected to WiFi
2. Ensure that your smartphone is within Bluetooth range for approximately 25 minutes as the update takes place
3. After 25 minutes, the Weber Connect app will prompt you to repair to Connect Hub
4. Once re-paired to Connect Hub, tap on the three dots at the bottom of the screen > tap on the picture of Connect Hub > Scroll down to “About”
We would like to follow up with you to confirm if the above steps have been helpful, please be on the lookout for an email from our Support team.
Written by a customer while visiting weber.com
Customer Rating
1
Reads on its own?
on May 21, 2022
Posted by: Cbrown80816
from Clarksville,tn
Gender:Male
Bought this thinking it would save all my time. Wrong. Magnetic bottom no longer strong as it was when o first got it and probs are all messed up. Temps fluctuate from 30-400!! One less input just reads 172 without anything in it. I tried a complete reset and cleaned out contacts but nope stil issues
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2022
Thank you for your feedback! We are so sorry to hear that your Weber Connect Smart Grilling Hub device is not functioning as it is intended to but we are here to help.
Sounds like we would need to reach out to you to go through the proposed troubleshooting steps, but no worries if a replacement device is needed, the device carries a 2-year warranty. We look forward to working with you further on this.
Sounds like we would need to reach out to you to go through the proposed troubleshooting steps, but no worries if a replacement device is needed, the device carries a 2-year warranty. We look forward to working with you further on this.
Written by a customer while visiting weber.com