Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
58
4 Stars
20
3 Stars
17
2 Stars
10
1 Star
26
66%of customers recommend this product.
(
78 out of
118)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
5
Weber Connect save my marriage.
on November 29, 2023
Posted by: Big Wave Dave
from San Clemente, CA
My wife loves her 3" thick filet mignon "Rare". NOT "medium rare", which is what she got before I bought the Weber connect. The first time using the Weber connect, I was shocked when it told me to remove the steak from the grill. I thought to myself it's not cooked enough it will never get up to 120°, but to my surprise after resting the five minutes. it was, exactly 120°. "Happy wife, happy life" I like that the wiper connect his Wi-Fi. Are used to cook ribs for the first time. They turned restaurant quality. I never cook without it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Vegpeddler
from Pinehurst North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Finally got around to a good test of our BBQ besides hamburgers. Cooked a Roast on it using a Weber recipe and the built in probe. I have to say the whole system was a delight and joy to use. The Roast came out as perfect to our taste as we could expect. Looking forward to next time!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Still not a great buy
on January 20, 2021
Posted by: Joey1350285720
Gender:Male
Expertise:Intermediate
This is the least smart, smart grilling device ever. Not sure why the interface, notifications, temperature setting options, etc are not the same as the igrill offering but the way this device works you might as well not even have an app.
It really needs
Graphing
Temperature ranges
Real alerts that work without the app on screen
And I’m sure some others I’m forgetting
Graphing
Temperature ranges
Real alerts that work without the app on screen
And I’m sure some others I’m forgetting
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, January 23, 2021
Hi, This does have the similar features as the Igrill but the Weber Connect has more added features with the option connecting to WiFi. This is information I will pass along to our development team to keep improving the product. Thank you!
Written by a customer while visiting weber.com
Customer Rating
4
Upped My Grill Game, Some Issues
on April 12, 2021
Posted by: DetailzGuy
from Millersville, PA
Gender:Male
[This review was collected as part of a promotion.] TL/DR: Overall, is the Weber Connect Smart Grilling Hub worth buying? The hub should’ve, but didn’t, come with four probes (1 ambient temp probe and three meat probes) and doesn’t have a storage container. The probe organizers are okay, with the help of gorilla glue to keep faceplates on. The hub (well-built, with magnetic base, clear, bright LED lights, and rechargeable battery, which takes a few hours to charge) and probes (with silicone indicators that will likely fail over time) serve their purpose really well, despite only being able to monitor three pieces of meat at a time (i.e., “programs,” if you buy two extra probes). I had no connectivity problems at all. Overall setup was really easy. The convenience is wonderful. The end result for both chicken breasts and filet (separate grill jobs) was spectacular… seriously upping my grill game. The hub, on its own is four stars (because it didn’t come with more probes or storage). The app is about a four (as long as you remember to select a meat probe when using a cooking program, and not the ambient temp probe). FWIW, I’d consider the purchase... in conjunction with other options on the market. Now, for the full review.
I wanted to get a grill smart hub for some time. I love to grill, but knew I was overcooking my chicken (steaks never seemed to be an issue, or so I thought) admittedly, for years. My wife always wanted me to err on the side of caution and overcook our chicken breasts -- vs undercook, like I did my first time grilling chicken breasts… 22 years ago. Yes, she remembered and was scarred for life, apparently. I used meat thermometers, watched timing, flipped often to ensure even heating, etc. But, no matter what I did, while not burnt, the chicken was still overcooked. For me, the red meat always seemed to turn our fine (med rare for me; dead chuck for my wife). But, I finally had a chance to get a Weber Connect Smart Grilling Hub. What I experienced follows. There are really two parts to the hub, the hub itself (along with accessories included) and the Webber Connect app. We’ll start with what you get in the box.
OOB, the basic pack comes with instructions (quick start and more in-depth), an app download QR code, other advertising info, the hub (which has a magnetic base for attaching to a metal surface to stop the hub from sliding off your grill arms when grilling), a micro USB charging cable, and two meat probes (both have organizers, one has an ambient grate clip) -- no storage container of any sort (for the price, it should have one included).
You first download the app to ensure it’s ready to go. You start and connect the hub to the app. With the probes disconnected, and by pressing down on the hub, you can check battery status. For my first grill session (the chicken breast), the hub was charged to 90% out of the box, but I charged it to full capacity anyway, which took about 10 minutes on a dedicated 10W USB power brick. The second grill session (the filet) started with a dead hub (only one week from the chicken). From dead battery to full charge took four hours. Hub indicators show the battery charge and bluetooth/wifi connectivity status. You press and hold down the hub body to start BT pair mode. Pairing the device with my Android phone was simple. My phone found the hub easily, as I had the two within a foot of each other. Note: with the app, you can, optionally, switch to wifi mode (giving you a much longer monitoring range). Regarding the probes… one of them serves only to keep track of ambient (room/grill space) temperature. The other is an actual meat probe. So, if you buy two more meat probes (and given the hub has four probe ports), you only have three meat probes. Probes and the wire mesh shrouds that surround the probe cables seem built well. The organizers keep the probe housing from fraying or breaking, general good sense and care when using the probes does the rest. Organizers are stackable, “clicking” on to one another, but cheaply built. The faceplate of one popped off when I pulled one organizer off the other. Inside there was a small metal weight to give the organizer some heft. I gorilla glued the front and back plates together. That should hold it. We’ll see if the other fails and needs glued too. Each probe has a color-coded silicone indicator on it to let you know which probe is connected where, nice (in theory) if you’re using a few probes. Instructions say not to let the silicone indicators touch heating elements, flame, etc. Following the instructions (keeping the indicator up and away from the heat as much as I could), I’ve had no issues with them catching fire, but after two grill sessions, they already show signs of melting/wear. With the probes attached to the hub, quick hub taps provide a readout of probe temps. Indicator lights show which probe’s temp is showing on the hub. I wanted to see how accurate the probes were before using them on the grill. Inside the house, I plugged them in and set them on my couch arm. My internal house temp was 72 degrees. The ambient probe read 81. The meat probe read 77. Hmmm. But, I still wanted to give it a go. While the hub charged, I connected the app.
Setup was easy. The app allows you to configure hub WiFi and update the hub’s software (mine had the most current out of the box). The hub and probe temps appeared on the app dashboard (and confirmed the 72/81 degree temps). You can set up to four total cook programs (red meat, pork, poultry, lamb, fish), find recipes (for the same sets of meats), set and get grill temp alerts, and set timers. Or, you can simply tap Start Grill, identify your program, find and walkthrough recipe prep and execution, and/or set alerts/timers. Note that the app doesn’t know which probe is the monitoring probe and which is the meat probe. You have to remember to select your meat probe when starting/monitoring a program. The hub and the app should have a sync’d, dedicated ambient temp probe slot. We used the hub/app, so far, to grill boneless, skinless chicken breasts and filet (on different days). One cook program only applies to one type of meat and only one piece of probed meat in that meat type/program. I don’t know why they give you four meat programs when you only have three dedicated meat probes… maybe setting one program to start after the other? Anyway, this approach seems very limiting. You’re supposed to probe the biggest/thickest piece of meat in your meat program to ensure meat “doneness.” First, you get only one meat probe with the set (for the price, the kit should've come with four probes). Second, chicken breasts (and other meats) come in different widths and lengths. This means a) you need more probes; and, b) you have to create a separate chicken/meat program for each probe (if you have more than one meat probe, but only up to the three available meat probe ports). To a degree I get the approach. Afterall, you might do chicken, burgers, and steaks and would monitor each in their own program. But, you can still only monitor one piece of meat in each program. Consistently-sized cuts will be fine. But, different cuts and sizes need more personal monitoring. And, what if you wanted to cook more than three meat types at the same time? With the limitations OOB, I could only monitor one chicken breast or one filet remotely, the largest. I wasn’t thrilled with this, as I had a sense of how the bigger pieces were faring, but had to watch continually the smaller pieces (opening the grill and losing ambient heat).
If you use a cook program, the app steps you through prep, grilling, and finishing. The ambient temp probe was great in helping monitor grill temp (allowing you to keep the lid closed more, which lets the meat reach internal temp faster). And, as long as you make sure to select the right probe, when starting grilling, the meat probe works well at letting me know when to flip the chicken/filet and when they reach internal temp. Both sessions, I was nervous about letting the app monitor the grilling for me. Initially I checked more than when I normally grill. But, eventually, I settled down and let the hub do its thing. I found that the ambient and meat probe temps were off by about 5 degrees, compared to my gas grill’s built-in ambient-heat thermometer and another meat thermometer I use to check temps. However, with an eye kept on the smaller pieces of chicken/filet, my family and I enjoyed the best-tasting, juiciest, perfectly-cooked (i.e, restaurant-quality chicken breasts and filet) we ever had. We couldn’t believe how good the meat was both times… pretty much cementing the fact that I was a mediocre grill cook at best. With the help of the Weber Connect Smart Grilling Hub, I just seriously upped my game. Happy grilling, all. :)
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
Works good, I hope more features come to the App
on April 20, 2021
Posted by: Drew789
from Katy, TX
Gender:Male
[This review was collected as part of a promotion.] Temperature control in my grill has been an issue for me for a while so I thought it would be helpful to get a remote temperature sensor system. The Weber Connect Smart Grilling Hub gives you two temperature probes, one for your meat and one for the ambient temperature in the grill. It all connects to an app that you download for either iOS or Android. I had no issues with syncing everything up and the system works as advertised. The app is pretty basic in it's current configuration and I would like to see more features added, especially around multiple alerts being allowed.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Kerndigg
from Southern California
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Unable to connect to App. Instructions are the worst!! They don't explain that to connect you have to have probes plugged in. Even after trial and error cannot connect to app on either a phone or a tablet.Price is set way to high for a thermometer with so many issues and few features. iGrill system works so much better.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 10, 2021
Thank you for taking the time to share your feedback! So sorry to hear that your experience did not match your expectations. Have you tried to delete and reinstall the app? This can do the trick! Your feedback is greatly appreciated, and we are sure to pass it along to our design team. Thanks!
Written by a customer while visiting weber.com
Customer Rating
3
Wi-Fi connection is nice, but...
on December 27, 2021
Posted by: IronCitySmoke
from Pittsburgh, PA
Gender:Male
I've used Weber Connect about 25 times for smoking after several years of using the iGrill 2. The Wi-Fi connection is superior to the Bluetooth of the iGrill series, but the device doesn't offer any other features that the iGrill 2 doesn't have and the Weber Connect app that partners with the device has less features than the iGrill app. On top of all that, my device is now showing ghost temperatures for probes that aren't connected and the device cannot be reset. The price point is quite high for what it does.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, January 5, 2022
We appreciate your feedback. We are sorry to hear that your device is not performing as expected. We can help you reset your device, and if we cannot resolve your issue, your device is covered with our generous warrranty.
The Weber Connect Smart Grilling hub and app provide step-by-step grilling guidance that cannot be found on the iGrill app. Check for regular updates with new features, recipes, and other benefits as we are always expanding what our Weber Connect app can do!
Please look for an email outreach from our Support team so we can help with troubleshooting your device. Your satisfaction is very important to us. Thank you!
The Weber Connect Smart Grilling hub and app provide step-by-step grilling guidance that cannot be found on the iGrill app. Check for regular updates with new features, recipes, and other benefits as we are always expanding what our Weber Connect app can do!
Please look for an email outreach from our Support team so we can help with troubleshooting your device. Your satisfaction is very important to us. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
APP IS UNSTABLE
on May 8, 2022
Posted by: Td smoke a lot
from Duncanville, TX
Gender:Male
I had Weber Connect about 6 months now and it worked great the first few times. I was pleased with the product. Then I would have to keep starting the app over again each time I checked my phone. I pair it again, reset the app and a few other trouble shooting tips suggested by the app. Then a message kept appearing telling me to update the app. So, I tried to no avail. It would reach about 22% before it just shut down all the while flashing back and forth to a screen saying something went wrong and finally said the update had failed. I went through this several times but it never updated. Not what I expected from weber at all. I purchased one of the I-models before this one and it didn't work but one time before I returned it for Connect Hub. The Hub itself seems to work fine besides the middle number on the read-out fading, but the app is nothing more than a frustration that I can do without! If the app would act right, I would definitely recommend it had it worked but not at this point. I would however be willing to try a new unit if Weber will replace it. And for the record, I've used Weber products for years and love there products but this one needs some more work.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 9, 2022
Thank you for your feedback. We are very sorry to learn that you are having some technical difficulties with your Weber Connect Smart Hub. We apologize for the frustration!
This sounds like a rare instance when resetting your device will help. Please look for an email from our Support team; we're here to help!
Thanks for your patience and for being a Weber fan!
This sounds like a rare instance when resetting your device will help. Please look for an email from our Support team; we're here to help!
Thanks for your patience and for being a Weber fan!
Written by a customer while visiting weber.com