Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
58
4 Stars
20
3 Stars
17
2 Stars
10
1 Star
26
66%of customers recommend this product.
(
78 out of
118)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
5
It works great!
on October 11, 2021
Posted by: HaoN
from Seattle
Gender:Male
Expertise:Intermediate
Skeptical about the preset programs, but worked phenomenally! Wifi feature is amazing! Bluetooth, alone, doesn’t work well with my grill area through walls and up levels, so the wifi is awesome! Magnet on back works well. You can also flip the base unit for a better viewing angle… the display auto rotates.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Need rotisserie support
on January 5, 2022
Posted by: Louzz
from Beaufort
Gender:Male
Use igrill, but notice the same issue here. You need to create probes that can be used on a rotisserie as many of us cook roasts and poultry on the grill. We have been waiting!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Would give 5 but...
on April 2, 2022
Posted by: Mbbq
from Grand rapids
I love this device it works well with Bluetooth and wifi and seems to have the high quality I expect from webber.
BUT! For some reason there is no way to power it off so the battery is always dead when I need it. Basically it's a paper weight with a dead battery most of its life. I don't always know the before I'm gonna bbq so I need a device that is ready when I am.
Response from weber.comBy Weber Grills, Consumer Care, April 3, 2022
Thank you for your feedback regarding the Weber Connect Smart grilling hub. We are so sorry to learn of your frustration. The unit should power off when the probes are unplugged. Our Support team is reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Customer Rating
3
Love the Device, but limited recipes / features.
on June 26, 2022
Posted by: Dan76
from Myrtle Beach SC
Gender:Male
Device works well, but for the price I would like to see more recipes and useful features such as Apple Watch support, iPhone widgets to show cooking temps, and graphs to review cooks. I think is a great product with lots of potential, but need more work for the price.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 2, 2022
We appreciate your suggestion about more recipes and having the Apple watch support option. Suggestions like yours are a crucial part of our process, making sure our fans are pleased with our products.
Thank you for your time!
Thank you for your time!
Written by a customer while visiting weber.com
Posted by: Grillin Dave
from Pittsburgh PA
Gender:Male
Verified Purchase:Yes
At first, I bought a lesser (cheaper) wireless probe only to discover it would give temperatures 30 degrees off of what the actual temps. were. I sent it back and then bought one of these Weber Smart Grill probe\wireless connect devices. The BEST decision I made. I highly recommend this product!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
Cool invention, poor instruction manual
on May 18, 2023
Posted by: alb81044
from Michigan
Gender:Male
The website bounces me around a lot. I want a detailed manual but when it seems I'm there the page goes somewhere else. I don't mind looking it up on line, but at least make your menu user-friendly. I need to know the battery level before grilling. No sure instruction on how to check, etc
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
doesn't stay paired
on June 15, 2023
Posted by: IT guy
from Colorado
Gender:Male
Expertise:Intermediate
I got this for Christmas and have been trying to get it to help me but if I walk away from the grill it loses pairing and will not reconnect easily.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 27, 2023
Your feedback is very important to us. We are very sorry to hear your Weber Connect Smart grill hub is not staying connected. We are here to help.
If you are having issues connecting your Connect Hub to WiFi:
Connecting via WiFi:
• Open the Connect app
• Ensure you have already established a Bluetooth pairing
• After the first download, you will be asked to “Extend your range” after pairing via Bluetooth. If you skip this step, you can follow the following steps to connect via WiFi.
• Tap on the three dots at the bottom of the screen
• Tap on the image of Connect Hub
• Tap on WiFi under Connectivity
• Tap Set up WiFi
• Select your WiFi network and enter your password
• The password field is case sensitive! Make sure the password is being entered exactly
• Verify that there are no unnecessary spaces before the password
• Tap Connect
Is your WiFi network 2.4 ghz or a dual network of 2.4 ghZ and 5 ghZ?
• If 5 ghZ only, this WiFi router is not compatible. Please pair via Bluetooth instead.
• 2.4 ghZ and 5 ghZ dual networks are compatible and can be connected to
Are you close enough to your WiFi router to achieve a strong signal?
• A quick way to confirm this is to see how many bars the WiFi signal displays when your phone is connected to WiFi
• If the signal is weak, try to move closer to your router
• Note that you still have to connect your Connect Hub to WiFi through the app even if your phone itself is already on WiFi – these are two separate scenarios
Our Care team is also following up with you. Please look for our outreach soon. Thank you!
If you are having issues connecting your Connect Hub to WiFi:
Connecting via WiFi:
• Open the Connect app
• Ensure you have already established a Bluetooth pairing
• After the first download, you will be asked to “Extend your range” after pairing via Bluetooth. If you skip this step, you can follow the following steps to connect via WiFi.
• Tap on the three dots at the bottom of the screen
• Tap on the image of Connect Hub
• Tap on WiFi under Connectivity
• Tap Set up WiFi
• Select your WiFi network and enter your password
• The password field is case sensitive! Make sure the password is being entered exactly
• Verify that there are no unnecessary spaces before the password
• Tap Connect
Is your WiFi network 2.4 ghz or a dual network of 2.4 ghZ and 5 ghZ?
• If 5 ghZ only, this WiFi router is not compatible. Please pair via Bluetooth instead.
• 2.4 ghZ and 5 ghZ dual networks are compatible and can be connected to
Are you close enough to your WiFi router to achieve a strong signal?
• A quick way to confirm this is to see how many bars the WiFi signal displays when your phone is connected to WiFi
• If the signal is weak, try to move closer to your router
• Note that you still have to connect your Connect Hub to WiFi through the app even if your phone itself is already on WiFi – these are two separate scenarios
Our Care team is also following up with you. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Racer Wally
Gender:Female
Verified Purchase:Yes
does not show be the battery level like the instructions say it will.
Written by a customer while visiting weber.com