Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: Ron Hoback
from Crete, NE
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Works great. After using one time, I found out that the battery had run down and had to recharge before using it again. I don't know long the charge lasts.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
doesn't stay paired
on June 15, 2023
Posted by: IT guy
from Colorado
Gender:Male
Expertise:Intermediate
I got this for Christmas and have been trying to get it to help me but if I walk away from the grill it loses pairing and will not reconnect easily.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 27, 2023
Your feedback is very important to us. We are very sorry to hear your Weber Connect Smart grill hub is not staying connected. We are here to help.
If you are having issues connecting your Connect Hub to WiFi:
Connecting via WiFi:
• Open the Connect app
• Ensure you have already established a Bluetooth pairing
• After the first download, you will be asked to “Extend your range” after pairing via Bluetooth. If you skip this step, you can follow the following steps to connect via WiFi.
• Tap on the three dots at the bottom of the screen
• Tap on the image of Connect Hub
• Tap on WiFi under Connectivity
• Tap Set up WiFi
• Select your WiFi network and enter your password
• The password field is case sensitive! Make sure the password is being entered exactly
• Verify that there are no unnecessary spaces before the password
• Tap Connect
Is your WiFi network 2.4 ghz or a dual network of 2.4 ghZ and 5 ghZ?
• If 5 ghZ only, this WiFi router is not compatible. Please pair via Bluetooth instead.
• 2.4 ghZ and 5 ghZ dual networks are compatible and can be connected to
Are you close enough to your WiFi router to achieve a strong signal?
• A quick way to confirm this is to see how many bars the WiFi signal displays when your phone is connected to WiFi
• If the signal is weak, try to move closer to your router
• Note that you still have to connect your Connect Hub to WiFi through the app even if your phone itself is already on WiFi – these are two separate scenarios
Our Care team is also following up with you. Please look for our outreach soon. Thank you!
If you are having issues connecting your Connect Hub to WiFi:
Connecting via WiFi:
• Open the Connect app
• Ensure you have already established a Bluetooth pairing
• After the first download, you will be asked to “Extend your range” after pairing via Bluetooth. If you skip this step, you can follow the following steps to connect via WiFi.
• Tap on the three dots at the bottom of the screen
• Tap on the image of Connect Hub
• Tap on WiFi under Connectivity
• Tap Set up WiFi
• Select your WiFi network and enter your password
• The password field is case sensitive! Make sure the password is being entered exactly
• Verify that there are no unnecessary spaces before the password
• Tap Connect
Is your WiFi network 2.4 ghz or a dual network of 2.4 ghZ and 5 ghZ?
• If 5 ghZ only, this WiFi router is not compatible. Please pair via Bluetooth instead.
• 2.4 ghZ and 5 ghZ dual networks are compatible and can be connected to
Are you close enough to your WiFi router to achieve a strong signal?
• A quick way to confirm this is to see how many bars the WiFi signal displays when your phone is connected to WiFi
• If the signal is weak, try to move closer to your router
• Note that you still have to connect your Connect Hub to WiFi through the app even if your phone itself is already on WiFi – these are two separate scenarios
Our Care team is also following up with you. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: 60 Grit
from Jacksonville, FL
Verified Purchase:Yes
Enjoy the HiTech grill sessions. Guesswork gone from outdoor cooking.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Bad at everything
on May 27, 2023
Posted by: Guardrail
from Roaming shores Ohio
My son bought me this 2 years ago I've been trying to work with it. Don't understand why you need Wi-Fi. I checked the temperature with A manual probe It was off 20 and 30ﾟ. It takes forever to pair. Why do I need Wi-Fi I can't take It when I go camping. Don't waste your money
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 12, 2023
We appreciate your feedback. We are so sorry to hear your probes are not accurate and you are having trouble connecting to Wifi. We are here to help. Our Care team is reaching out to assist. Thank you!
Written by a customer while visiting weber.com
Customer Rating
4
Cool invention, poor instruction manual
on May 18, 2023
Posted by: alb81044
from Michigan
Gender:Male
The website bounces me around a lot. I want a detailed manual but when it seems I'm there the page goes somewhere else. I don't mind looking it up on line, but at least make your menu user-friendly. I need to know the battery level before grilling. No sure instruction on how to check, etc
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Don’t Waste Your Money
on May 6, 2023
Posted by: Keith52
from Raleigh, NC
Gender:Male
Expertise:Intermediate
The hub doesn’t stay connected and the probes don’t measure accurately. Don’t waste your money on this gimmick.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care , May 7, 2023
We are sorry to learn about the unusually poor experience you are having with your Weber Connect Hub, and we appreciate you bringing it to our attention.
Usually, issues like the ones you described can be fixed through some simple troubleshooting. Please look for an email outreach from our Care team soon! Thank you.
Usually, issues like the ones you described can be fixed through some simple troubleshooting. Please look for an email outreach from our Care team soon! Thank you.
Written by a customer while visiting weber.com
Customer Rating
4
Delivery
on April 29, 2023
Posted by: TroyD
Gender:Male
I bought this grill less than a week ago and it arrived with tape all over it and when you pull the tape off the tape residue is still on like the stainless part of the grill. Not sure how to remove that without damaging it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Serious junk
on April 16, 2023
Posted by: Randy77
from Tucson, AZ
Gender:Male
Just received this device from Weber (ordered from my old account by mistake). After fully charging it a software update was available and that download and install was successful. It connected to Bluetooth immediately but never to wifi and I was 10 feet from the router. Additionally the registration step wouldn’t complete either. Simply a waste of time and money.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 20, 2023
Thank you for your feedback. Your satisfaction is very important to us, and we are sorry to learn that you have not yet had the amazing experience with your Weber Connect Hub that we would expect.
Our Care team is here to help with some troubleshooting advice. Please look for our email outreach soon. Thank you!
Our Care team is here to help with some troubleshooting advice. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com