Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
68
4 Stars
30
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
94 out of
140)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: John P. Fosdick
from San Antonio, Texas
Gender:Male
Verified Purchase:Yes
This clever device makes "low & slow" barbecue an easy and enjoyable task. When the outside temperature is uncomfortable, I can easily monitor ambient and internal temperatures from indoors.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Grins
from Wisconsin
Gender:Male
Verified Purchase:Yes
Worked great for first two times. Then the curved part of the temperature probe drooped down onto the hot grill and melted the small plastic ring around the probe/wire. Now it is no longer accurate on the timing of the cooking process or the message to flip the meat. I will now try the second supplied probe and hope that does not happen again. Another small item is that the app recipe for hamburgers only offers Well Done, not Medium Rare or anything else.
Response from weber.comBy Weber grills , Consumer care, July 28, 2023
Your feedback is very important to us. We are very sorry to hear the plastic probe sleeve melted. This is not the quality we expect from our products. Our Care team is happy to help look into this further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: ChetB
from NPR, FL
Gender:Male
Verified Purchase:Yes
Takes the guesswork out of grilling finish temperatures. Haven't missed yet.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ron Hoback
from Crete, NE
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Works great. After using one time, I found out that the battery had run down and had to recharge before using it again. I don't know long the charge lasts.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
doesn't stay paired
on June 15, 2023
Posted by: IT guy
from Colorado
Gender:Male
Expertise:Intermediate
I got this for Christmas and have been trying to get it to help me but if I walk away from the grill it loses pairing and will not reconnect easily.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 27, 2023
Your feedback is very important to us. We are very sorry to hear your Weber Connect Smart grill hub is not staying connected. We are here to help.
If you are having issues connecting your Connect Hub to WiFi:
Connecting via WiFi:
• Open the Connect app
• Ensure you have already established a Bluetooth pairing
• After the first download, you will be asked to “Extend your range” after pairing via Bluetooth. If you skip this step, you can follow the following steps to connect via WiFi.
• Tap on the three dots at the bottom of the screen
• Tap on the image of Connect Hub
• Tap on WiFi under Connectivity
• Tap Set up WiFi
• Select your WiFi network and enter your password
• The password field is case sensitive! Make sure the password is being entered exactly
• Verify that there are no unnecessary spaces before the password
• Tap Connect
Is your WiFi network 2.4 ghz or a dual network of 2.4 ghZ and 5 ghZ?
• If 5 ghZ only, this WiFi router is not compatible. Please pair via Bluetooth instead.
• 2.4 ghZ and 5 ghZ dual networks are compatible and can be connected to
Are you close enough to your WiFi router to achieve a strong signal?
• A quick way to confirm this is to see how many bars the WiFi signal displays when your phone is connected to WiFi
• If the signal is weak, try to move closer to your router
• Note that you still have to connect your Connect Hub to WiFi through the app even if your phone itself is already on WiFi – these are two separate scenarios
Our Care team is also following up with you. Please look for our outreach soon. Thank you!
If you are having issues connecting your Connect Hub to WiFi:
Connecting via WiFi:
• Open the Connect app
• Ensure you have already established a Bluetooth pairing
• After the first download, you will be asked to “Extend your range” after pairing via Bluetooth. If you skip this step, you can follow the following steps to connect via WiFi.
• Tap on the three dots at the bottom of the screen
• Tap on the image of Connect Hub
• Tap on WiFi under Connectivity
• Tap Set up WiFi
• Select your WiFi network and enter your password
• The password field is case sensitive! Make sure the password is being entered exactly
• Verify that there are no unnecessary spaces before the password
• Tap Connect
Is your WiFi network 2.4 ghz or a dual network of 2.4 ghZ and 5 ghZ?
• If 5 ghZ only, this WiFi router is not compatible. Please pair via Bluetooth instead.
• 2.4 ghZ and 5 ghZ dual networks are compatible and can be connected to
Are you close enough to your WiFi router to achieve a strong signal?
• A quick way to confirm this is to see how many bars the WiFi signal displays when your phone is connected to WiFi
• If the signal is weak, try to move closer to your router
• Note that you still have to connect your Connect Hub to WiFi through the app even if your phone itself is already on WiFi – these are two separate scenarios
Our Care team is also following up with you. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: 60 Grit
from Jacksonville, FL
Verified Purchase:Yes
Enjoy the HiTech grill sessions. Guesswork gone from outdoor cooking.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Bad at everything
on May 27, 2023
Posted by: Guardrail
from Roaming shores Ohio
My son bought me this 2 years ago I've been trying to work with it. Don't understand why you need Wi-Fi. I checked the temperature with A manual probe It was off 20 and 30ﾟ. It takes forever to pair. Why do I need Wi-Fi I can't take It when I go camping. Don't waste your money
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 12, 2023
We appreciate your feedback. We are so sorry to hear your probes are not accurate and you are having trouble connecting to Wifi. We are here to help. Our Care team is reaching out to assist. Thank you!
Written by a customer while visiting weber.com
Customer Rating
4
Cool invention, poor instruction manual
on May 18, 2023
Posted by: alb81044
from Michigan
Gender:Male
The website bounces me around a lot. I want a detailed manual but when it seems I'm there the page goes somewhere else. I don't mind looking it up on line, but at least make your menu user-friendly. I need to know the battery level before grilling. No sure instruction on how to check, etc
I would recommend this to a friend!
Written by a customer while visiting weber.com