Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: Backyardbbqparadise
from Winchester, CA
Verified Purchase:Yes
Excellent connectivity to your phone. Makes it worry free when you are out and about
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Wiredog
from Southern California
Expertise:Intermediate
Verified Purchase:Yes
It works well once it's up and running. First one refused to pair with my Android phone and wifi was defective. Props to Weber for sending out a new one asap. Was having same issues then decided to try to pair with friends iphone. Worked fine, updated firmware and then paired fine with my android. They should update these things at the factory before they send them out. Love the app and all the recipes on demand and unit works great. Only wish there was a wireless option for my rotisserie. Does work great though once it's good to go.
I would recommend this to a friend!
Response from weber.comBy Weber grills, May 5, 2024
Your feedback is very important to us. We are so sorry to hear you had an issue getting the first one up and running. Glad to hear your replacement is working great. If there is anything further we can do to help please let us know. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
5
Weber Connect save my marriage.
on November 29, 2023
Posted by: Big Wave Dave
from San Clemente, CA
My wife loves her 3" thick filet mignon "Rare". NOT "medium rare", which is what she got before I bought the Weber connect. The first time using the Weber connect, I was shocked when it told me to remove the steak from the grill. I thought to myself it's not cooked enough it will never get up to 120°, but to my surprise after resting the five minutes. it was, exactly 120°. "Happy wife, happy life" I like that the wiper connect his Wi-Fi. Are used to cook ribs for the first time. They turned restaurant quality. I never cook without it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Died after four uses
on November 24, 2023
Posted by: Joe's Hub
from Marana, AZ
Expertise:Intermediate
I bought this Weber Connect Smart Grilling Hub and after four times using it in my Weber smoker it just quit working. mI tried to recharge it and it won't take a recharge! I tried calling for assistance and because I don't have the receipt they won 't help.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, December 1, 2023
Your feedback means a lot to us. We are very sorry to learn you are having an issue with the Weber Connect Smart grilling Hub. We want to know more and offer our assistance. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Racer Wally
Gender:Female
Verified Purchase:Yes
does not show be the battery level like the instructions say it will.
Written by a customer while visiting weber.com
Posted by: John P. Fosdick
from San Antonio, Texas
Gender:Male
Verified Purchase:Yes
This clever device makes "low & slow" barbecue an easy and enjoyable task. When the outside temperature is uncomfortable, I can easily monitor ambient and internal temperatures from indoors.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Grins
from Wisconsin
Gender:Male
Verified Purchase:Yes
Worked great for first two times. Then the curved part of the temperature probe drooped down onto the hot grill and melted the small plastic ring around the probe/wire. Now it is no longer accurate on the timing of the cooking process or the message to flip the meat. I will now try the second supplied probe and hope that does not happen again. Another small item is that the app recipe for hamburgers only offers Well Done, not Medium Rare or anything else.
Response from weber.comBy Weber grills , Consumer care, July 28, 2023
Your feedback is very important to us. We are very sorry to hear the plastic probe sleeve melted. This is not the quality we expect from our products. Our Care team is happy to help look into this further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: ChetB
from NPR, FL
Gender:Male
Verified Purchase:Yes
Takes the guesswork out of grilling finish temperatures. Haven't missed yet.
I would recommend this to a friend!
Written by a customer while visiting weber.com