Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
58
4 Stars
20
3 Stars
17
2 Stars
10
1 Star
26
66%of customers recommend this product.
(
78 out of
118)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
5
Love it
on April 1, 2021
Posted by: eddyp
from virginia
Gender:Male
[This review was collected as part of a promotion.] A great device for BBQ unboxed it charged it and did the updates that took about 25 minutes to complete, download the app which has some great features. And I started to cook tried it on a steak let me know when to flip the steak and when the temperature was perfect when I removed the steak from the BBQ to let it rest was perfect and juicy, very impressed. The magnetic base works great for sticking the unit to grill. Works great for keeping an eye on grill temperature, battery life is not too bad last awhile before you have to charge again, overall impressed helps on the BBQ the meats to the right temperature
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Flawless Grilling Every Time
on April 1, 2021
Posted by: clowenstein
from Andover, MA
Gender:Male
[This review was collected as part of a promotion.] Our family uses our grill no less than 3 times a week. But, since I have gotten my Weber connect smart grilling hub, I have been able to become a Grill Master! Before, having the Weber connect, food would be inconsistent, and I would cook only about 4 different meats on the grill. All of that is changed now. The Weber connect is virtually fool proof in making perfect grilled meats/fish every time. Between the phone app, hub and probes, this is a simple, intuitive and comprehensive solution. Downloading the app and syncing the hub to my iPhone took less then 5 minutes. The app walks you through the grilling process step by step. You start by picking what protein you plan to cook and then what doneness. It then gives you step by step instructions on grill temp, grill prep, getting the protein ready, like trimming the fat off a roast, tying it up if needed, and/or seasoning, then it shows you how to insert the probe correctly and proper placement on the grill. It automatically sets the clock, tells you when to flip it, when it’s done and reminds you to let it rest. As for the hub, it allows up to 4 probes (comes with 2). One probe monitors the grill temperature and the other 1- 3 monitor what you are cooking. The grill temp monitor lets you know when the grill is at the perfect temperature to start cooking. The hub also has a display that indicates the temp of the grill and once you start cooking the time until you protein is done. Although I have not tried this because I only have 2 probes, with 4 probes you can monitor the cooking of three proteins, like three steaks, one rare, one medium and one well done all at once. This seems complicated but, the way the app works, it easily to setup and monitor all at the same time. I have found I can be anywhere in the house and monitor what’s happening on the grill with my phone. So far everything I have cooked using the Weber connect has come out perfectly. In fact, it has allowed me to start grilling almost any protein on a grill with consistency, correct doneness and like a grill master. Also, as a bonus, my family is much happier with the food I’m grilling now.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Good Thermometer, App is Lacking
on April 2, 2021
Posted by: mslittlex
from Nashville, TN
Gender:Male
[This review was collected as part of a promotion.] There is a lot of good things about this grilling hub. The build quality is excellent and there is a nice, large display for temperature readings. You can connect up to four probes, though it comes with two only, one of which can be used with the included clip for ambient grill temperature. It is rechargeable and seems to hold a charge well, and it takes about 3 hours to fully charge. The range is extended by connecting to wifi, so you don't always have to be in Bluetooth range. The temperatures reported seemed accurate and I was able to produce good results by using it as a guide.
The app isn't good, and that is a shame. The Android version seemed to have trouble connecting to the hub and struggled to update the software. I switched phones and the ios app worked better, I was able to complete all updates. The included cooking programs were very limited and the recipes were very basic. You can only choose from built-in meat thickness, for example, so unless you have exactly what they say, it isn't accurate. There also isn't much to tell you about temperature history or trends, just current temperature. All of that said, the probes work well and the grilling hub does a good job of showing you a timer countdown of the food will be ready. With some app improvements, this will really be a great addition to my lineup. For now, it is a solid temperature monitor.
The app isn't good, and that is a shame. The Android version seemed to have trouble connecting to the hub and struggled to update the software. I switched phones and the ios app worked better, I was able to complete all updates. The included cooking programs were very limited and the recipes were very basic. You can only choose from built-in meat thickness, for example, so unless you have exactly what they say, it isn't accurate. There also isn't much to tell you about temperature history or trends, just current temperature. All of that said, the probes work well and the grilling hub does a good job of showing you a timer countdown of the food will be ready. With some app improvements, this will really be a great addition to my lineup. For now, it is a solid temperature monitor.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 2, 2021
Hi! We appreciate you taking the time to provide your feedback regarding the Smart grill Hub and the app. It is unfortunate to hear about your troubles with the Android app. If you need further assistance please reach out to Weber's support team by phone at 800-446-1071 or email at support@weberstephen.com. Thanks!
Written by a customer while visiting weber.com
Customer Rating
5
Works great!
on April 4, 2021
Posted by: mikaerene
Gender:Female
[This review was collected as part of a promotion.] This is really awesome! Saying goodbye to my outdated hand held thermometer and overcooked meat! It’s easy to use and it’s awesome having your phone let you know when the internal temp is just right! You do have to make sure you are paying attention to your phone/ turn off of silent mode so that you don’t miss the notification. The app was also easy to use as well. Pretty great for grilling, smoking and stove cooking meat!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Makes grilling easy!
on April 5, 2021
Posted by: Cait
from Boston, MA
Gender:Female
[This review was collected as part of a promotion.] Let me start off by saying that I am not a "confident griller". This thermometer makes all the difference! It was super simple to get set up on my phone and now I no longer have to rely on guesswork and intuition to make sure that my food is perfectly cooked. I love that there are two measurement tools included (one for the ambient temperature of the grill and one for the internal temp of the food) and that there are spots for more probes as well. I will definitely be purchasing more! This is a game changer for me--love it!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
Ambient or Grill Temperature Readings Inconsistent
on July 18, 2021
Posted by: shannonNJ
Gender:Female
Expertise:Intermediate
I am using the Connect Smart Hub with my Weber Summit 670 grill. I placed the ambient probe in the indirect cooking area. The built-in temperature gauge on the Summit grill registered at 550 degrees while the ambient probe registered around 375 degrees. I was looking to grill at 450 degrees. This HUGE inconsistency made it impossible to determine the temperature inside the grill. I don't know if the Weber built-in gauge is faulty or if the Weber Connect ambient probe is faulty.
Also, with the meat probe, I always need to reposition the probe AFTER receiving the "done" temperature alert. I am inserting the probe into the correct location on the various cuts of meat. When I reposition it, the temperature read is consistently lower and the food is not done. I then wait until it reaches the target temperature alert once again. The end result is doneness of the meat is usually great after the 2nd reading.
Also, with the meat probe, I always need to reposition the probe AFTER receiving the "done" temperature alert. I am inserting the probe into the correct location on the various cuts of meat. When I reposition it, the temperature read is consistently lower and the food is not done. I then wait until it reaches the target temperature alert once again. The end result is doneness of the meat is usually great after the 2nd reading.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 22, 2021
Thank you for your comments. We appreciate you taking the time to provide your feedback. Regarding the difference between the built-in temperature gauge and the ambient probe, it is most likely that both are correct but just measuring differently due to their varying proximity from the lid and grates.
When using the meat probe, it is important that the tip of the probe be positioned in the thickest area of the meat for the most accurate reading of doneness. Also, the built-in grill guide may have you remove the food before it has reached "doneness" because it is compensating for the rise in temperature as the meat rests. We hope that makes sense! If you are still having trouble getting an accurate reading from your probes, please feel free to contact our Suport team directly at reviews@weberstephen.com so we can help. Thanks again and happy grilling!
When using the meat probe, it is important that the tip of the probe be positioned in the thickest area of the meat for the most accurate reading of doneness. Also, the built-in grill guide may have you remove the food before it has reached "doneness" because it is compensating for the rise in temperature as the meat rests. We hope that makes sense! If you are still having trouble getting an accurate reading from your probes, please feel free to contact our Suport team directly at reviews@weberstephen.com so we can help. Thanks again and happy grilling!
Written by a customer while visiting weber.com
Customer Rating
5
Great product
on July 24, 2021
Posted by: Jason SSSS
from United States of American
Gender:Male
Expertise:Intermediate
Purchased this model to replace the igrill model from Weber. This one is way more advanced and tech smart. What I really like is it has wifi capabilities that allow me to monitor food temps from anywhere. The initial setup was alittle aggravating trying to connect to my smart phone but I believe that was due to the required update on the initial power up. I do think the price point is a little high with only one meat probe. but if you are looking for precision in your cook times this is the device for you regardless of having to make additional purchases.
With this device so far I have perfected whole chickens, ribs, Boston butts and a few briskets all on a electric smoker.
If your looking for precision temperature monitoring for your smoker this is the device for you.
With this device so far I have perfected whole chickens, ribs, Boston butts and a few briskets all on a electric smoker.
If your looking for precision temperature monitoring for your smoker this is the device for you.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: bllfish
from FL
Gender:Male
Verified Purchase:Yes
Works to perfection. Wish it came with a second food probe. Would buy again and recommend.
I would recommend this to a friend!
Written by a customer while visiting weber.com