Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: Francisco301
from Dominican Republic
Verified Purchase:Yes
Missing features that are on the other Webber app. Like using charcoal, setups for direct or indirect heat. Just to plainly look for a grilling advice on a type of cut, not to follow a recipe. The grilling method and grilling guides of the Webber grill app should be included here, I really thought I was, by buying the Webber connect, going to have everything in one place. It makes it super cumbersome to be looking what’s the temp for medium rare on a hanger stake on the Webber connect. I find the Webber grill app much better, just missing the temp monitoring.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, December 1, 2024
We value your feedback and appreciate your insight! We are always listening to our Weber fans and we will ensure your comments are received by the right teams. Please accept our apology for any disappointment caused by the differences in app features. Your satisfaction is important to us!
We'd like to know more about your experience. Please look for our email outreach soon. Thank you!
We'd like to know more about your experience. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Bob Kimbrell
from Mershon, GA
Verified Purchase:Yes
Smoked 2 Boston butts and my smart hub worked perfectly. Butts finished cooking while I was at church. Ready to remove when I got home.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: The Wise Griller
from Eastern Mass
Expertise:Intermediate
Verified Purchase:Yes
It simply doesn’t work.The first one I bought failed to show a consistent temperature, was 120 degrees above the analog temperature, and then simply failed at ‘624’ degrees by shutting off.
I worked extensively with the company rep to try to fix this problem to no avail. They finally sent me a new unit. It failed in exactly the same way.
I suspect there is a problem with the software. The Weber Connect app forces a software update when you connected to your phone and I suspect there is a glitch.
I would not buy this product until Weber can assure that it has been debugged, and thoroughly tested.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, November 26, 2024
We appreciate your feedback. So sorry to hear about your experience. Our Care team will be following up with you. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Hugh B
from Cheyenne, Wyo
Verified Purchase:Yes
The time to desired temperature is not intuitive. I grilled a beer can chicken that was scheduled to complete in 90 minutes. When the chicken was reached 165 degrees the program said it would need 90 more minutes to finish. My hub does not charge to 100% and only reaches 95%. It also takes a very long time to recharge.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, November 10, 2024
Thank you for your feedback! We are sorry to learn about the issues you are having with your Weber Connect Hub. That's not the experience we expect and we apologize for the inconvenience. We are here to help!
Please look for an email outreach from a Care specialist soon. Thank you!
Please look for an email outreach from a Care specialist soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
I have been a loyal Weber Grill fan for 46 years. I am on my 4th grill, with a new one just purchase this past September. Weber is the only grill I would buy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: R Greenberg
Verified Purchase:Yes
probe melted on use; not good instructions or usable
Written by a customer while visiting weber.com
Posted by: GrillingBug24
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I find this Weber Connect Smart Grilling Hub indispensable when you want your grilled meat done to perfection. The dual probes allow you to control both, the temperatures of your grilling space and the internal temperature of the meat you are grilling, it easily connects with your phone for easy monitoring of your food. It comes with a clip for the ambient probe that allows it to stay in place while measuring the temperature, very useful when you need both, direct and indirect heat for your grilling. The set up was a breeze, it also comes with very clear instructions on its set up and use. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Vegpeddler
from Pinehurst North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Finally got around to a good test of our BBQ besides hamburgers. Cooked a Roast on it using a Weber recipe and the built in probe. I have to say the whole system was a delight and joy to use. The Roast came out as perfect to our taste as we could expect. Looking forward to next time!
I would recommend this to a friend!
Written by a customer while visiting weber.com