Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
58
4 Stars
20
3 Stars
17
2 Stars
10
1 Star
26
66%of customers recommend this product.
(
78 out of
118)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
5
Weber does it again...
on April 1, 2021
Posted by: JB2228
from Charleston SC
Gender:Male
[This review was collected as part of a promotion.] I purchased this for my smoker more so than for my actual grill. I love that it does need to be used in conjunction with weber grills or smokers. I smoke a lot of meats and cheeses and this weber is perfect. It is so far super accurate on the temperatures and it charges and connects to either Bluetooth or Wifi super easy. I love the convenience of being able to have the app right on my phone. I would highly recommend it to anyone who is looking for this type of thermometer. It is very versititle!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
Great for grilling on the porch.
on April 22, 2021
Posted by: LiaK99
from TN, USA
Gender:Female
[This review was collected as part of a promotion.] I have enjoyed using this product when grilling hamburgers especially because it not always that easy for me to tell if it's pink or if it's plain undercooked! I love having this smart tool for the grill outside but also for our camping stove/grill. On some nights it especially hard to see in front of you, much less tell if something is properly cooked. We've had a great meal every time this tech tool has been in play, everyone gets their meat at the right tempatures for them, bo more guessing the meat games for us,clols
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: bubbasampson
Verified Purchase:Yes
the start up instructions are horrible. there is no reason not to have easier to understand directions on start up.
Response from weber.comBy Weber grills, Weber grills , July 15, 2021
Hi, We are so sorry about the instructions when starting your Weber Connect Smart Grilling Hub! We appreciate you taking the time to bring this up to our attention, and we are sure to pass it along to the appropriate team. When you use your connect hub for the first time, please unpack the contents of the box and charge the Weber Connect Hub using the cable. Wake the Weber Connect hub by pressing down on the device and pair!
Written by a customer while visiting weber.com
Customer Rating
1
Poor quality
on December 25, 2021
Posted by: Phos3456
from Palo Alto, CA
Gender:Male
After using just 2-3 times, the meat probe stopped working. Tried everything but obviously defective
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, January 4, 2022
Thank you for being a long time Weber fan! We greatly appreciate you taking the time to share your feedback with our team regarding the Weber Connect Smart grilling Hub. We are so sorry to learn you had an issue with the probe. This is not the quality we come to expect from our products. We see that one of our reps has already replaced the probe for you. Our team will reach out via email to see if you need anything further. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Fryeburg Me
Gender:Male
Verified Purchase:Yes
It worked well the first time I used it, then I changed it and the temperature reading was 20 to 30 degrees higher than the true temperature. What should I do? Who can I call?
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, January 9, 2022
Thank you for being a long time Weber fan! We greatly appreciate you taking the time to share your feedback regarding the Weber Connect Smart grilling Hub. We are so sorry to learn you are having an issue with the temperature being inaccurate. This is not the quality we come to expect from our product. Our team has reached out via email to assist you further. Thank you!
Written by a customer while visiting weber.com
Customer Rating
2
Battery life is awful!!
on July 2, 2022
Posted by: Landroverguy96
from NC
Expertise:Intermediate
I charged the unit for 2 days before the first use. I’m running 3 probs and just over 1.5 hrs it is at 70%. Even after pulling it off the charger it went from 100% to 95% in just 5 mins.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 12, 2022
Thank you for your feedback, this should not be happening. We would like to hear more about this experience. Please lookout for an email from our Support team.
Written by a customer while visiting weber.com
Posted by: Smokin in Naperville
from Naperville IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Learned about the Weber Connect on the Steve Dahl Podcast. I bought 3, gave one to each of my sons for Christmas and kept one for myself. I used it last Sunday to make duck on my Weber charcoal kettle grill following Kevin Kolman's suggestions and it worked perfectly. I put the ducks on just before kickoff and was able to monitor them while watching the game. Never had to lift the lid until it reached the correct temperature just after the game ended. Much better than regularly checking the temperature with a thermometer and letting the heat escape. Really took the guesswork out. Highly recommend to anyone who wants to "up their grill game."
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mark Fitman
from Kansas City
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This Weber Connect hub is outstanding. I grill year round and not only can I spend less time out in the cold, but also can cook to the exact temperatures that each of my family members enjoy. I don’t have to cut into anything or probe for temps multiple times. Nice job on this product.
I would recommend this to a friend!
Written by a customer while visiting weber.com