Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
1
Terrible app. No functionality
on December 26, 2020
Posted by: Seth A
from Alabama
Gender:Male
I have owned the igrill and I will be going back to it. A complete loss of functionality vs the igrill app. I wonder if the person who designed the app has ever used a charcoal grill.
The good. Rechargeable battery. Good range on the Bluetooth. Option for WiFi (did not function or connect), looks nice. They added a timer function (all serious grillers know you go by temp not time)
The bad. I had hoped there would be backwards compatibility with the igrill and the connect devices and their apps. Unit required multiple software updates right out of the box. Would not connect to WiFi.
The ugly. It comes with an ambient temperature probe but there is not a program for grill temp where you can set a temp range with high and low notifications. For a charcoal grills this is the main function of grill thermometer - to monitor the fire Without this function the Weber Connect is little more than an oven probe.
The grill programs do not allow for you to adjust to a specific doneness. If you select prime rib you are stuck with 5 options for target temp.
Grill programs cannot be saved. And there is not a graph view like the igrill had.
Overall This is not a product for a grill and is a major disappointment coming from a major player in the grill industry. Get the igrill2 or any other product for a better grilling experience.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, December 27, 2020
Hi, We do appreciate the feedback and we are sorry you are having a bad experience. With over time we are working on updates to help improve the device. We have passed this information along and we will reach out to you via email to help you with the weber Connect. Thank you,
Written by a customer while visiting weber.com
Posted by: Smokin in Naperville
from Naperville IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Learned about the Weber Connect on the Steve Dahl Podcast. I bought 3, gave one to each of my sons for Christmas and kept one for myself. I used it last Sunday to make duck on my Weber charcoal kettle grill following Kevin Kolman's suggestions and it worked perfectly. I put the ducks on just before kickoff and was able to monitor them while watching the game. Never had to lift the lid until it reached the correct temperature just after the game ended. Much better than regularly checking the temperature with a thermometer and letting the heat escape. Really took the guesswork out. Highly recommend to anyone who wants to "up their grill game."
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Worked as advertised
on December 13, 2020
Posted by: Porkboy Vern
from Racine,WI
Gender:Male
Expertise:Intermediate
I set it up as per instructions. Had zero issues . Used it with blue tooth, about 20 ft. Had better range with WiFi. Glad I didn't go by the negative reviews. I grill on my kettle grill 3 times a week and on my pellet grill ever other week.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Good, But Still Not Like iGrill3
on December 9, 2020
Posted by: JimL
from SF Bay Area
Gender:Male
Expertise:Intermediate
I have had this since just before Thanksgiving. I bought it in spite of the horrible reviews because I was so happy with the iGrill3. I am glad I did.
I have used it for a whole turkey, a whole butterflied chicken and a tri-tip roast. I do a lot of grilling. All three were cooked properly, so the unit works well and the reported temperatures seem to be correct.
My barbecue is a long way from the house, so WiFi is a necessity. My prior yard was quite small and the Bluetooth connectivity of the iGrill3 was sufficient. This is a huge plus for for the Grilling Hub. Overall, this is a good unit and the hardware seems to be a solid foundation.
However, I found the iGrill3 supporting software to be far better. As a system, the Grilling Hub does not measure up to that high standard.
First, setup. I am not sure what the connectivity requirements for the Hub are, but I had quite a few problems with this and the documentation is not clear. It all seemed to work quite well once I fixed my WiFi range. This is obviously not the Hub's fault, but better documentation could have saved me some setup time.
Once my WiFi was working, connecting the Hub was easy. This is true even though I do not broadcast my network ID.
The software seemed to require a couple of updates out of the box. While most units I buy do require a software update on startup, this unit seemed to need a few updates. I do not remember how many. This was not a major issue, but it should be simplified.
Once it was all set up, I have no problem seeing the temperature of the grill and the meat probes on my phone. They are updated frequently and seem to be accurate.
Many folks have previously complained about the lack of recipes. I have not used the built-in recipes, yet, so I do not know if that is improved or not.
I really miss the iGrill3 historical temperature graph. I could pretty reliably predict completion times with the graph and could also know if I had periods of time where the grill was too hot or not hot enough. Apparently the use of recipes helps with this, but the Hub should be usable for "manual cooking." I really do not want to spend a lot of time prepping the unit to do a simple meal.
The iGrill3 had a temperature range for the probes, so I could set a good range (say 315-335) and get audible and visual alerts when it was out of range. This way I could keep food preparation and conversations going without always looking at my phone.
The iGrill3 app also loaded an app on my my watch (I am using Apple phone and Apple watch). I could see the temperatures on my wrist without carrying a phone around. This is extremely convenient. The watch app also gives temperature alerts, again, without constantly looking at my phone. This unit only seems to have a single temperature setting per probe and it alerts as the temperature is approached. Good for the meat probes, but not sufficient for the grill temperature probe.
The documentation with this device is lacking. I got the "full" manual from the web and it did not provide much more information. It could be that some of the issues I mention above are due to the lack of documentation.
Overall, this is a very good unit and would be a great unit with some software improvements. I am very happy with this purchase.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, December 10, 2020
Hello! We are happy to hear you are enjoying your new connect hub. The technology behind the smart hub is ever-evolving. Please contact our support team if you have further questions. We will be glad to help!
Written by a customer while visiting weber.com