Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: Italian Man
Expertise:Intermediate
Verified Purchase:Yes
Very helpful, prevented me from overcooking prime steaks. However, trying to switch between the hub and the app got very confusing and frustrating. Better instructions are needed. It isn’t as obvious or as easy as Weber says. Hopefully it will be after I use it a few more times.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, January 21, 2026
Thank you for your feedback. We are sorry to hear about the difficulty in switching between the hub and the app. We want to know more about your experience. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Weber Connect
from Conroe Texas
Verified Purchase:Yes
Works amazing accurate game changer when you’re grilling meat and chicken, perfect medium, medium rare every time
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Johnnymauler
from Florida
Verified Purchase:Yes
When I bought this awhile ago the app was really bad but now it has been updated and is actually usable. Also charging is a little annoying with the Micro USB connector and it never seems to charge to 100 percent. All that being said this is still a great wireless thermometer that with the updated app makes it easy to grill and keep temp.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: CaptDav
Verified Purchase:Yes
Love the unit. With the built in WiFi I can be anywhere while doing a long cook and monitor my progress; like the community pool or the grocery store. My only real criticism is that the alarms do not stay constant until acknowledged… nor do any of my other competitors apps. I have 2 one for each house.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: WBAnd
from FL
Verified Purchase:Yes
Don't buy it! Instructions not clear, app unclear and crashes. Heck, difficult to figure out how to even change to the a different probe (buttons/control not shown on cube). Why did they change the device?
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, December 7, 2025
We value your feedback and we apologize for the frustrating experience. Our robust FAQ guide for the Weber Connect Smart Grilling Hub can be found here:
https://consumer-care.weber.com/s/weber-apps-connect-hub-and-igrill/connect-hub?language=en_US
Our Weber Specialist team is here to help improve your experience! Please look for our email outreach soon.
https://consumer-care.weber.com/s/weber-apps-connect-hub-and-igrill/connect-hub?language=en_US
Our Weber Specialist team is here to help improve your experience! Please look for our email outreach soon.
Written by a customer while visiting weber.com
Customer Rating
4
Awesome product
on October 28, 2025
Posted by: LT67
An amazing product to have, used it for years now and it never fails me. Only thing that would make it any better is 2 different features. First being weatherproofing(ip6 or ip7) it gets even a little bit of water on it it mucks it up and you'll have to put it in a bag of rice for a week or more to dry it out. Second is if it came in a wireless probe option.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Yamute
from California
Verified Purchase:Yes
I wish it came with thermometers. It needs a strong magnet as it knocked off my grill very easily.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, October 18, 2025
Thank you for your feedback on the Weber Connect Smart Grilling Hub. We are constantly working on ways to improve our products and our customer experience, and we are happy to pass your feedback along.
The Weber Connect Smart Grilling Hub includes one meat probe, one ambient probe, and a charging cable. Please reach out to us directly if any of these accessories are missing from the kit, and we will be more than happy to assist. Thank you!
The Weber Connect Smart Grilling Hub includes one meat probe, one ambient probe, and a charging cable. Please reach out to us directly if any of these accessories are missing from the kit, and we will be more than happy to assist. Thank you!
Written by a customer while visiting weber.com
Posted by: Alexandr
from Kalodishi
Expertise:Intermediate
Verified Purchase:Yes
A great way to get a smart grill! Cooking has become easier!
I would recommend this to a friend!
Written by a customer while visiting weber.com