Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(152 Reviews)
Rating breakdown 152 reviews
5 Stars
66
4 Stars
27
3 Stars
19
2 Stars
11
1 Star
29
67%of customers recommend this product.
(
90 out of
134)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: CaptDav
Verified Purchase:Yes
Love the unit. With the built in WiFi I can be anywhere while doing a long cook and monitor my progress; like the community pool or the grocery store. My only real criticism is that the alarms do not stay constant until acknowledged… nor do any of my other competitors apps. I have 2 one for each house.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Johnnymauler
from Florida
Verified Purchase:Yes
When I bought this awhile ago the app was really bad but now it has been updated and is actually usable. Also charging is a little annoying with the Micro USB connector and it never seems to charge to 100 percent. All that being said this is still a great wireless thermometer that with the updated app makes it easy to grill and keep temp.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Weber Connect
from Conroe Texas
Verified Purchase:Yes
Works amazing accurate game changer when you’re grilling meat and chicken, perfect medium, medium rare every time
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Italian Man
Expertise:Intermediate
Verified Purchase:Yes
Very helpful, prevented me from overcooking prime steaks. However, trying to switch between the hub and the app got very confusing and frustrating. Better instructions are needed. It isn’t as obvious or as easy as Weber says. Hopefully it will be after I use it a few more times.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, January 21, 2026
Thank you for your feedback. We are sorry to hear about the difficulty in switching between the hub and the app. We want to know more about your experience. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Chef Roberto
from Guadalajara México
Expertise:Intermediate
Verified Purchase:Yes
Works very well. I love the WiFi connectivity feature. When comparing with my old iGrill the only thing I am missing is the ability to save the grilling sessions to my Weber iGrill account. If you add this feature it will be perfect
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: obewsey
from Florida
Expertise:Intermediate
Verified Purchase:Yes
The iPhone grilling APP is VERY confusing. You just want to grill your cook your dinner and it shows recipes. No simple App grilling instructions either. I just want a basic start, flip, done! Don't bother asking for help on Weber Support because your main inquiry is avoided with silly suggestions.
Response from weber.comBy Consumer Care, Weber, January 26, 2026
We appreciate your feedback about your experience using the Weber Connect Smart Hub + App. We apologize for any disappointment and frustration with the app and our subsequent response to your outreach. Your satisfaction is our primary goal, and we are here to help answer your questions.
Please look for an email from our Specialist team soon. Thank you for being part of the Weber grilling family!
Please look for an email from our Specialist team soon. Thank you for being part of the Weber grilling family!
Written by a customer while visiting weber.com
Posted by: gcgMass
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
Works great when it stays connected but the connection often drops out and there is no way to reset it
Response from weber.comBy Weber grills, January 30, 2026
Your feedback is very important to us. We are very sorry to hear your Weber Connect Smart grill hub is not staying connected.
Our Care team is here to help and will be following up with you. Please look for our outreach email soon. Thank you!
Our Care team is here to help and will be following up with you. Please look for our outreach email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: John Colvin
from Burlington WA
Verified Purchase:Yes
In spite of several Tech visits and multiple calls and parts replacements the Weber Connect doesn’t work and has never worked since I bought it more than a year ago
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, February 9, 2026
Your feedback means a lot to us. We are so sorry to hear about your experience with the Weber Connect Smart Grilling Hub. Our team is here to help and rest assured we are doing everything we can to make this right. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com