Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
1
On/Off and Temp Probe Problem
on January 3, 2021
Posted by: JSmith
from Forsyth, GA
Gender:Male
Expertise:Intermediate
Received this as a Christmas gift. First, the unit does not turn off. I powered the unit after I opened it and then went to use it two weeks later for the first time and the unit as completely dead. Had to recharge and the recharge time is pretty significant, over an hour for full charge. I read that disconnecting the probes should turn it off, also saw on a webpage that if you press for two seconds with the probes out, it turns off. I tried both many times, and the blue tooth connection is still valid, so obviously the unit is not off.
Second and more importantly, any slight movement of the probe wires and the probe disconnects. These connections are very loose, and I mean very loose. I hooked it up on my counter and simply staring at it, the temp probe reported disconnect. Maybe this unit has some issues, but for the price, these are not issues that I would expect.
I saw another review reporting the same probe issues, so I don't believe this is isolated to my unit.
Second and more importantly, any slight movement of the probe wires and the probe disconnects. These connections are very loose, and I mean very loose. I hooked it up on my counter and simply staring at it, the temp probe reported disconnect. Maybe this unit has some issues, but for the price, these are not issues that I would expect.
I saw another review reporting the same probe issues, so I don't believe this is isolated to my unit.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, January 7, 2021
Hello, we are sorry to hear about the issue you have experienced with your Weber Connect Hub. Please contact our support team and we would be happy to provide further assistance. Thanks!
Written by a customer while visiting weber.com
Posted by: Rustea
from Cincinnati. Ohio
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This was a Christmas gift and I have not used it yet, but I 'm sure that it wl be great.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, January 3, 2021
Hi, We are excited for you to use it. Thank you!
Written by a customer while visiting weber.com
Posted by: Sal67
from Phoenix AZ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It works well but sometimes the program is hard to start. You have to go around hitting recipes before it will open up. Once it starts it is marvelous!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tori
from Michigan
Verified Purchase:Yes
Got this as a Christmas gift for my husband and he’s been disappointed. The probes come disconnected from the hub if there is any movement whatsoever and the cooking instructions seem to work independently of the temperature monitoring so they aren’t accurate
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, December 31, 2020
Hello, we are sorry to hear about the issue you experienced with your Weber connect smart grilling hub. Please contact our support team and we would be happy to provide further assistance. Thanks!
Written by a customer while visiting weber.com
Posted by: PitM
Gender:Male
Verified Purchase:Yes
Got it all set up and paired with my phone. Now just need some meat and time to give it a whirl on the grill for a true review. Looks good so far!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Marengo, IL
Gender:Male
Verified Purchase:Yes
I really like the control and information it gives me when grilling large cuts of meat or turkeys. However it would be nice if the probes were wireless so they would work with the rotisserie.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mark Fitman
from Kansas City
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This Weber Connect hub is outstanding. I grill year round and not only can I spend less time out in the cold, but also can cook to the exact temperatures that each of my family members enjoy. I don’t have to cut into anything or probe for temps multiple times. Nice job on this product.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: TimPC
from Burbank,IL
Gender:Male
Verified Purchase:Yes
I first heard about Weber connect hub on Steve Dahl's Podcast, then a representative from Weber talked about it at great length and I was sold. I ordered 3 units, one for myself and my son and son-in-law. We couldn't be more impressed with the product. We live in the Chicago southwest suburbs and we like to grill year round and this item is a must! I also, very impressed with all of the items on your website.
I would recommend this to a friend!
Written by a customer while visiting weber.com