Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
58
4 Stars
20
3 Stars
17
2 Stars
10
1 Star
26
66%of customers recommend this product.
(
78 out of
118)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: R Greenberg
Verified Purchase:Yes
probe melted on use; not good instructions or usable
Written by a customer while visiting weber.com
Posted by: Anonymous
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
I have been a loyal Weber Grill fan for 46 years. I am on my 4th grill, with a new one just purchase this past September. Weber is the only grill I would buy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Hugh B
from Cheyenne, Wyo
Verified Purchase:Yes
The time to desired temperature is not intuitive. I grilled a beer can chicken that was scheduled to complete in 90 minutes. When the chicken was reached 165 degrees the program said it would need 90 more minutes to finish. My hub does not charge to 100% and only reaches 95%. It also takes a very long time to recharge.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, November 10, 2024
Thank you for your feedback! We are sorry to learn about the issues you are having with your Weber Connect Hub. That's not the experience we expect and we apologize for the inconvenience. We are here to help!
Please look for an email outreach from a Care specialist soon. Thank you!
Please look for an email outreach from a Care specialist soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Bob Kimbrell
from Mershon, GA
Verified Purchase:Yes
Smoked 2 Boston butts and my smart hub worked perfectly. Butts finished cooking while I was at church. Ready to remove when I got home.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Francisco301
from Dominican Republic
Verified Purchase:Yes
Missing features that are on the other Webber app. Like using charcoal, setups for direct or indirect heat. Just to plainly look for a grilling advice on a type of cut, not to follow a recipe. The grilling method and grilling guides of the Webber grill app should be included here, I really thought I was, by buying the Webber connect, going to have everything in one place. It makes it super cumbersome to be looking what’s the temp for medium rare on a hanger stake on the Webber connect. I find the Webber grill app much better, just missing the temp monitoring.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, December 1, 2024
We value your feedback and appreciate your insight! We are always listening to our Weber fans and we will ensure your comments are received by the right teams. Please accept our apology for any disappointment caused by the differences in app features. Your satisfaction is important to us!
We'd like to know more about your experience. Please look for our email outreach soon. Thank you!
We'd like to know more about your experience. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: John H in NH
from Merrimack, NH
Expertise:Intermediate
Verified Purchase:Yes
I am now able to monitor and control all aspects of grilling and smoking on the Weber. I can maintain a consistent temperature in the grill while monitoring the temperature of the meat being cooked. So far I have smoked a turkey and a pork shoulder with excellent results and grilled some filets to perfection. A must have for serious outdoor cooking!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
The Apples got pealed while the turkey was grillen
on December 12, 2024
Posted by: COL Don
from Atlanta Georgia Area
Verified Purchase:Yes
It works as advertised. Grill outside while watching temperatures on your iPhone while you are peeling apples inside for Apple Crisp
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dave 1234567
Verified Purchase:Yes
It’s works very well. Long battery life and dirt simple to use. I wish that it was compatible with Bluetooth probes. Sometimes the wires are annoying to deal with.
Written by a customer while visiting weber.com