Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
60
4 Stars
22
3 Stars
17
2 Stars
10
1 Star
26
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: John P. Fosdick
from San Antonio, Texas
Gender:Male
Verified Purchase:Yes
This clever device makes "low & slow" barbecue an easy and enjoyable task. When the outside temperature is uncomfortable, I can easily monitor ambient and internal temperatures from indoors.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Wiredog
from Southern California
Expertise:Intermediate
Verified Purchase:Yes
It works well once it's up and running. First one refused to pair with my Android phone and wifi was defective. Props to Weber for sending out a new one asap. Was having same issues then decided to try to pair with friends iphone. Worked fine, updated firmware and then paired fine with my android. They should update these things at the factory before they send them out. Love the app and all the recipes on demand and unit works great. Only wish there was a wireless option for my rotisserie. Does work great though once it's good to go.
I would recommend this to a friend!
Response from weber.comBy Weber grills, May 5, 2024
Your feedback is very important to us. We are so sorry to hear you had an issue getting the first one up and running. Glad to hear your replacement is working great. If there is anything further we can do to help please let us know. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Backyardbbqparadise
from Winchester, CA
Verified Purchase:Yes
Excellent connectivity to your phone. Makes it worry free when you are out and about
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
I have been a loyal Weber Grill fan for 46 years. I am on my 4th grill, with a new one just purchase this past September. Weber is the only grill I would buy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Hugh B
from Cheyenne, Wyo
Verified Purchase:Yes
The time to desired temperature is not intuitive. I grilled a beer can chicken that was scheduled to complete in 90 minutes. When the chicken was reached 165 degrees the program said it would need 90 more minutes to finish. My hub does not charge to 100% and only reaches 95%. It also takes a very long time to recharge.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, November 10, 2024
Thank you for your feedback! We are sorry to learn about the issues you are having with your Weber Connect Hub. That's not the experience we expect and we apologize for the inconvenience. We are here to help!
Please look for an email outreach from a Care specialist soon. Thank you!
Please look for an email outreach from a Care specialist soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Bob Kimbrell
from Mershon, GA
Verified Purchase:Yes
Smoked 2 Boston butts and my smart hub worked perfectly. Butts finished cooking while I was at church. Ready to remove when I got home.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Francisco301
from Dominican Republic
Verified Purchase:Yes
Missing features that are on the other Webber app. Like using charcoal, setups for direct or indirect heat. Just to plainly look for a grilling advice on a type of cut, not to follow a recipe. The grilling method and grilling guides of the Webber grill app should be included here, I really thought I was, by buying the Webber connect, going to have everything in one place. It makes it super cumbersome to be looking what’s the temp for medium rare on a hanger stake on the Webber connect. I find the Webber grill app much better, just missing the temp monitoring.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, December 1, 2024
We value your feedback and appreciate your insight! We are always listening to our Weber fans and we will ensure your comments are received by the right teams. Please accept our apology for any disappointment caused by the differences in app features. Your satisfaction is important to us!
We'd like to know more about your experience. Please look for our email outreach soon. Thank you!
We'd like to know more about your experience. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: John H in NH
from Merrimack, NH
Expertise:Intermediate
Verified Purchase:Yes
I am now able to monitor and control all aspects of grilling and smoking on the Weber. I can maintain a consistent temperature in the grill while monitoring the temperature of the meat being cooked. So far I have smoked a turkey and a pork shoulder with excellent results and grilled some filets to perfection. A must have for serious outdoor cooking!!
I would recommend this to a friend!
Written by a customer while visiting weber.com