Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
60
4 Stars
22
3 Stars
17
2 Stars
10
1 Star
26
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: Phatty
from Edwardsville, Illinois
Gender:Male
Verified Purchase:Yes
Used it once so far i like it but i wish it had a graph like the I grill 2
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: StuR
Verified Purchase:Yes
My medium well t-bone steak came out rare following the directions.
Response from weber.comBy Weber Grills, Consumer Care, October 1, 2021
Thank you for providing your feedback. We are sorry to hear that you did not achieve the desired doneness of your steak while using the Weber Connect Smart Grilling Hub.
Often when our grillers are having this issue, the probe has not been inserted into the ideal part of the steak. The probe should be placed in the thickest part of the meat with care that the tip of the probe is centered. If the probe is too close to the cooking grates or in a thinner part of the meat it could cause an inaccurate reading.
For medium-well steak, we recommend an internal temperature of 145-155 F (63-68 C).
Our Support team is reaching out to you via email to follow up with tips to get the most from your Connect Hub and make sure that we have addressed all of your concerns. Thanks again for your feedback and for being a Weber fan!
Often when our grillers are having this issue, the probe has not been inserted into the ideal part of the steak. The probe should be placed in the thickest part of the meat with care that the tip of the probe is centered. If the probe is too close to the cooking grates or in a thinner part of the meat it could cause an inaccurate reading.
For medium-well steak, we recommend an internal temperature of 145-155 F (63-68 C).
Our Support team is reaching out to you via email to follow up with tips to get the most from your Connect Hub and make sure that we have addressed all of your concerns. Thanks again for your feedback and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: 40 years grilling
from Fl
Gender:Male
Verified Purchase:Yes
Only used once so far. Works great. Love it for roast and cowboy ribeye steaks
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Great service!
on January 26, 2022
Posted by: Biggs
from Austin
I emailed support after a software glitch and they got me fixed right up. I love the weber connect and use it all the time. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Bob from KY
Verified Purchase:Yes
Makes getting everything cooked to perfection easy. Love it!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: 60 Grit
from Jacksonville, FL
Verified Purchase:Yes
Enjoy the HiTech grill sessions. Guesswork gone from outdoor cooking.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ron Hoback
from Crete, NE
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Works great. After using one time, I found out that the battery had run down and had to recharge before using it again. I don't know long the charge lasts.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: ChetB
from NPR, FL
Gender:Male
Verified Purchase:Yes
Takes the guesswork out of grilling finish temperatures. Haven't missed yet.
I would recommend this to a friend!
Written by a customer while visiting weber.com