Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
58
4 Stars
20
3 Stars
17
2 Stars
10
1 Star
26
66%of customers recommend this product.
(
78 out of
118)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
5
Grilling hub
on April 6, 2021
Posted by: be8780
from Florida
Gender:Female
[This review was collected as part of a promotion.] The Weber Connect Smart Grilling hub works just as it should. shows the cooking temperature for required meat and easy to use. The installation on the phone has clear instructions and you can connect easily. Well worth the money if your on the fence rather to purchase it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Guilford CT
Verified Purchase:Yes
The probe for reading grill temperature should be integrated with the thermometer on the lid. The app is poorly organized. The recipes are badly written they should give approximate times and be able to be varied by the quantities and thicknesses of the ingredients used. The probes should be wireless. See your competitors!!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, December 17, 2024
Thank you for your feedback. Your satisfaction is very important to us. So sorry to hear you are not completely satisfied with your Weber Connect Smart grilling Hub. Our Care team is here to help. Please look for a follow up from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: ActnJack
from Olympia
Gender:Male
Verified Purchase:Yes
Nice and useful tool that allow you to cook to perfection; wish that I had it with me while traveling. I overcooked a turkey on Easter.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Weber connect hub will not update
on May 30, 2022
Posted by: MTSVT
from Cambridge, VT
Gender:Male
I can pair the device to the app on my iPhone but then it gives me a message to update there software, it gets to 99%b update and then starts over and cycles it never updates.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 9, 2022
Thank you for your feedback! We are sorry to hear about the experience you are having with your new Weber Connect smart grilling hub. We are here to help!
We would start by confirming that you have the latest version of the Weber connect app installed on your phone. You can find the latest version information by using this link: https://consumer-care.weber.com/hc/en-us/articles/360042696872
Then you would want to do as followed:
1. Pair Connect Hub to the Weber Connect app via Bluetooth; updates will not complete if Connect Hub is connected to WiFi
2. Ensure that your smartphone is within Bluetooth range for approximately 25 minutes as the update takes place
3. After 25 minutes, the Weber Connect app will prompt you to repair to Connect Hub
4. Once re-paired to Connect Hub, tap on the three dots at the bottom of the screen > tap on the picture of Connect Hub > Scroll down to “About”
We would like to follow up with you to confirm if the above steps have been helpful, please be on the lookout for an email from our Support team.
We would start by confirming that you have the latest version of the Weber connect app installed on your phone. You can find the latest version information by using this link: https://consumer-care.weber.com/hc/en-us/articles/360042696872
Then you would want to do as followed:
1. Pair Connect Hub to the Weber Connect app via Bluetooth; updates will not complete if Connect Hub is connected to WiFi
2. Ensure that your smartphone is within Bluetooth range for approximately 25 minutes as the update takes place
3. After 25 minutes, the Weber Connect app will prompt you to repair to Connect Hub
4. Once re-paired to Connect Hub, tap on the three dots at the bottom of the screen > tap on the picture of Connect Hub > Scroll down to “About”
We would like to follow up with you to confirm if the above steps have been helpful, please be on the lookout for an email from our Support team.
Written by a customer while visiting weber.com
Posted by: Sal67
from Phoenix AZ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It works well but sometimes the program is hard to start. You have to go around hitting recipes before it will open up. Once it starts it is marvelous!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Grilling gadget
on March 31, 2021
Posted by: Jimbo1016
from Addison, Vermont
Gender:Male
[This review was collected as part of a promotion.] I will try this more and perhaps I can be more confident in its value. Pairs with a smart phone and gives grill temp and also core temp of meat being grilled. My Weber grill has a temp gauge which seems to be close to measured temperature. The probe to core of meat seems very accurate to producing properly cooked meat. Still find I have to be close to grill to monitor the progress. Didn’t save me any time but seemed to complicate it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 1, 2021
Hi! Congrats on the purchase of your new Smart grill Hub! Our customer service team would be happy to provide you some guidance on using this grilling device. Please reach out to our customer service team by phone at 800-446-1071 or email at support@weberstephen.com. Thanks!
Written by a customer while visiting weber.com
Customer Rating
4
Best new grilling buddy!
on March 31, 2021
Posted by: Jlar87
from Phoenix AZ
Gender:Male
[This review was collected as part of a promotion.] I love this product, my favorite new grilling buddy! It is such a great additional to my grilling tool arsenal. I love how it uses technology to take my grilling to the next level. Great gift for dads, brothers, husbands or friends! Anyone in your life who wants to take their grilling game to the next level.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Connected
on April 1, 2021
Posted by: JWams
[This review was collected as part of a promotion.] This smart grilo hub is great. Super easy to setup and use. Very helpful reminders, and helps decrease distraction when your trying to maximize good drinks and time with your friends and family while grilling. This thing has alot of features I havent played with yet. Its a step up over a traditional timer as it combines temp and time to determine where your input meat settings are along their progress rather than just time itself.
I would recommend this to a friend!
Written by a customer while visiting weber.com