Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
2
Disappointing
on June 25, 2021
Posted by: jhp1
from chicago il
Gender:Male
I love all my Weber products and have had an igrill for many years that is awesome except I wanted wifi to be able to get alerts for overnight smoking as the Bluetooth will not reach my bedroom. Not sure what made Weber decide not to just take the igrill and add wifi as it would have been perfect. The igrill has a functional alert feature and this only alerts if the app is open on the screen. Who needs an alert when you are looking at the app????
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 28, 2021
Thank you for your feedback. It is great to hear that you are taking advantage of the WiFi capabilities of your Connect Hub. It is surprising to hear that you are only getting alerts if your Weber Connect app is open-- you should be receiving push notification alerts any time you are connected through the Weber Connect app. Our team is reaching out via email to help troubleshoot the settings on your device so you will never miss another alert during your cook. When smoking overnight, and any other time, we always recommend staying within sight of your grill. Your satisfaction and safety are very important to us. Thanks again and happy grilling!
Written by a customer while visiting weber.com
Customer Rating
3
Disappointed App only supports 1 Connect Device
on June 22, 2021
Posted by: TomO49
from Finksburg, MD
Verified Purchase:Yes
You can’t have 2 devices available on the app. You have to remove one and then pair the other or use two iPhones or an iPhone and an iPad.
Response from weber.comBy Weber grills, Weber grills , June 22, 2021
Congratulations on your new Weber Connect Smart Grilling Hub! We are sorry about the disappointment with the connection availability. Please know that this accessory is fast-changing. We are sure to pass this suggestion on to the appropriate team. We will continue to release new updates and features, and with the help of feedback like this, we know what to aim for. Thanks!
Written by a customer while visiting weber.com
Customer Rating
5
Great Tool (follow up post) to Msbtoo
on June 11, 2021
Posted by: MSBTOO2
from Atlanta
Gender:Male
Expertise:Intermediate
Wrote a while ago and got a replacement hub and probes (due to battery life and faulty probe). The replacements are great. Keeping the battery life well, two weeks charged and unplugged, still running 95% plus battery. Probes, working great, within 1 degree of each other.
A suggestion on the menu. The “Select Program” is good, but could benefit from another selection. “Cook Program” shows great information on the meat, especially the cook temperature needed. The “Recipes” are useful as well, lots of details. The “Temperature Alert” is what I want, but I have to “know” what temperature per meat, per cut. What I need is a Temperature Alert that shows me the temperature options per meat and allows me to select, I do not remember what temperature that I need. This was an option on the old iGrills, which I had before, I could pick meat, temp style (rare, medium, well as appropriate) and go. The temperature on steps on “Cook Program” without the (annoying) clicking through steps, steps.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
Great idea to grill at right temperature
on June 10, 2021
Posted by: Wendyk65
from Cuyahoga Falls
Gender:Female
[This review was collected as part of a promotion.] I recieved this to try for my honest opinion. I am always worrying if I cook the meat right and this will come in handy. The Weber Connect Smart Grilling Hub can be used with either Anroid or I phone as this connects to your phone. When setting up the phone it did take me a little bit as you need to have the thermometer close to phone . I keep it in the box after use and cleaned so I do not loose the pieces and it stays clean . Easy to read instructions. I used it to make steak over the weekend and really like that I do not have to worry about over or under cooking of the meat that I am cooking. Makes it easier to grill . It is also Bluetooth.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Midllothian, Virginia
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
What a phenomenal tool! It’s been great having those rare steaks for my wife as well as juicy pork chops and chicken breasts for everyone. Didn’t expect any less from Weber!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
OK unit, poor battery life, probe failed
on May 16, 2021
Posted by: MSBToo
from Atlanta, GA
Gender:Male
Expertise:Intermediate
Been an iGrill user for years, decided it was time for an upgrade and moved to the Grilling hub. Love the WiFi connection and range. Disappointed in the battery storage. Plugged it in, full charged it, unplugged from the power, and placed it in a cabinet for the next grilling. About 2 weeks later took it out, plugged in the probes, nothing! Plugged it back in charged it up, put it away again. About a week later, took it out to use, again no battery, I guess I will need to leave it plugged in all the time. One of the probes stopped recording, no obvious breaks in the wires or damage. Time to buy a replacement,
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 16, 2021
Hi! We appreciate you taking the time to provide your feedback regarding the Connect Hub. It is unfortunate to hear of the battery life and the probe not working. Our support team has reached out via email to further assist you with this. Thank you!
Written by a customer while visiting weber.com
Customer Rating
3
Like it but I don’t love it
on May 14, 2021
Posted by: Burntbacon
from North Carolina
Gender:Male
I just bought this and I like it a lot but I don’t love it. Ive owned Many Weber products and have lived all of them. I’ve recently gotten into smoking on a regular and have been looking for something that would assist me in my over night cooks. This does ok but I really would love this thing if it had a temperature graph. That would be great to look back on to test different fuel/set up techniques and see what’s happening. I hope to see a software update soon, I’ll recommend it when this is a thing.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 16, 2021
Thank you for your feedback! We will definitely take your suggestion into consideration in the future. We appreciate you being a long-time Weber fan, thank you!
Written by a customer while visiting weber.com
Posted by: Riverdog
from Chillicothe Illinois
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Only used it a few times. The first time I ran it on two devices simultaneously and when I was done it locked up and wouldn’t unlock even with the hard reset. I had to wait till the battery drained down and start it up again. The next several times it worked without issue on one device. I found it very helpful. I’m a fusser so without the device I’m in and out checking on it. This allowed me to cook inside with knowledge of the meat being cooked. Easy to use and appears to be a good/helpful product.
I would recommend this to a friend!
Written by a customer while visiting weber.com