Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
68
4 Stars
30
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
94 out of
140)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: Dang Ol grilled
from CA
Gender:Male
Verified Purchase:Yes
Don’t waste your money. Weber isn’t a tech company and it shows. The app has numerous UX issues. I feel like it was made by an engineering intern who tricked some vp into letting him do design work.
There are so many inconveniences that I just use a standard meat thermometer
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills , September 1, 2021
Hello, Thank you for taking the time to submit your feedback. We are constantly working on ways to improve our products and our customer experience. Thanks!
Written by a customer while visiting weber.com
Posted by: bllfish
from FL
Gender:Male
Verified Purchase:Yes
Works to perfection. Wish it came with a second food probe. Would buy again and recommend.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Love it except one huge issue
on July 31, 2021
Posted by: ScottO5315
from Andover, Mn
Gender:Male
Expertise:Intermediate
I bought the connect about a month ago because I am not confident in grilling. I alway worry about not getting meat done to the right temp and needed help. This is everything I needed to build my confidence. Mission accomplished! I have grilled multiple steaks with multiple do requests at the same time with no stress because of this device.
The grill heat probe was an eye opener. The difference between the surface temp and the temp on the lid temp gauge was significant. The heat probe has made a huge difference for me.
The problem for me is that “turning off” the connect does not TURN OFF the connect. The battery continues to drain until it’s dead. I grilled two nights ago with it fully charged. Turned it off as Weber says and this morning it was completely dead.
I have to make sure I know we are grilling so I can pre-charge it. It can’t be a last minute decision.
If not for the battery drainage issue I would have given it 5 stars. As of now, I wish I would have ought a replaceable battery version where I could just pull the batteries to conserve. Photo is my morning charge of the device.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, August 1, 2021
Thanks for your wonderful feedback! We are thrilled to hear that you love your Weber Connect Smart Hub and that it has empowered you with extra confidence when grilling! That is exactly what we hoped this product would do. We are less happy to hear about the charging/power issues. Our sincere apologies for the inconvenience, that is not normal. Our Support team reached out to you so we can determine if it's time for a replacement under your hub's warranty. We are here to help! Thanks again for your comments and for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
5
Great product
on July 24, 2021
Posted by: Jason SSSS
from United States of American
Gender:Male
Expertise:Intermediate
Purchased this model to replace the igrill model from Weber. This one is way more advanced and tech smart. What I really like is it has wifi capabilities that allow me to monitor food temps from anywhere. The initial setup was alittle aggravating trying to connect to my smart phone but I believe that was due to the required update on the initial power up. I do think the price point is a little high with only one meat probe. but if you are looking for precision in your cook times this is the device for you regardless of having to make additional purchases.
With this device so far I have perfected whole chickens, ribs, Boston butts and a few briskets all on a electric smoker.
If your looking for precision temperature monitoring for your smoker this is the device for you.
With this device so far I have perfected whole chickens, ribs, Boston butts and a few briskets all on a electric smoker.
If your looking for precision temperature monitoring for your smoker this is the device for you.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Phatty
from Edwardsville, Illinois
Gender:Male
Verified Purchase:Yes
Used it once so far i like it but i wish it had a graph like the I grill 2
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
Ambient or Grill Temperature Readings Inconsistent
on July 18, 2021
Posted by: shannonNJ
Gender:Female
Expertise:Intermediate
I am using the Connect Smart Hub with my Weber Summit 670 grill. I placed the ambient probe in the indirect cooking area. The built-in temperature gauge on the Summit grill registered at 550 degrees while the ambient probe registered around 375 degrees. I was looking to grill at 450 degrees. This HUGE inconsistency made it impossible to determine the temperature inside the grill. I don't know if the Weber built-in gauge is faulty or if the Weber Connect ambient probe is faulty.
Also, with the meat probe, I always need to reposition the probe AFTER receiving the "done" temperature alert. I am inserting the probe into the correct location on the various cuts of meat. When I reposition it, the temperature read is consistently lower and the food is not done. I then wait until it reaches the target temperature alert once again. The end result is doneness of the meat is usually great after the 2nd reading.
Also, with the meat probe, I always need to reposition the probe AFTER receiving the "done" temperature alert. I am inserting the probe into the correct location on the various cuts of meat. When I reposition it, the temperature read is consistently lower and the food is not done. I then wait until it reaches the target temperature alert once again. The end result is doneness of the meat is usually great after the 2nd reading.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 22, 2021
Thank you for your comments. We appreciate you taking the time to provide your feedback. Regarding the difference between the built-in temperature gauge and the ambient probe, it is most likely that both are correct but just measuring differently due to their varying proximity from the lid and grates.
When using the meat probe, it is important that the tip of the probe be positioned in the thickest area of the meat for the most accurate reading of doneness. Also, the built-in grill guide may have you remove the food before it has reached "doneness" because it is compensating for the rise in temperature as the meat rests. We hope that makes sense! If you are still having trouble getting an accurate reading from your probes, please feel free to contact our Suport team directly at reviews@weberstephen.com so we can help. Thanks again and happy grilling!
When using the meat probe, it is important that the tip of the probe be positioned in the thickest area of the meat for the most accurate reading of doneness. Also, the built-in grill guide may have you remove the food before it has reached "doneness" because it is compensating for the rise in temperature as the meat rests. We hope that makes sense! If you are still having trouble getting an accurate reading from your probes, please feel free to contact our Suport team directly at reviews@weberstephen.com so we can help. Thanks again and happy grilling!
Written by a customer while visiting weber.com
Posted by: bubbasampson
Verified Purchase:Yes
the start up instructions are horrible. there is no reason not to have easier to understand directions on start up.
Response from weber.comBy Weber grills, Weber grills , July 15, 2021
Hi, We are so sorry about the instructions when starting your Weber Connect Smart Grilling Hub! We appreciate you taking the time to bring this up to our attention, and we are sure to pass it along to the appropriate team. When you use your connect hub for the first time, please unpack the contents of the box and charge the Weber Connect Hub using the cable. Wake the Weber Connect hub by pressing down on the device and pair!
Written by a customer while visiting weber.com
Posted by: Kerndigg
from Southern California
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Unable to connect to App. Instructions are the worst!! They don't explain that to connect you have to have probes plugged in. Even after trial and error cannot connect to app on either a phone or a tablet.Price is set way to high for a thermometer with so many issues and few features. iGrill system works so much better.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 10, 2021
Thank you for taking the time to share your feedback! So sorry to hear that your experience did not match your expectations. Have you tried to delete and reinstall the app? This can do the trick! Your feedback is greatly appreciated, and we are sure to pass it along to our design team. Thanks!
Written by a customer while visiting weber.com