Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
5
Great product
on July 24, 2021
Posted by: Jason SSSS
from United States of American
Gender:Male
Expertise:Intermediate
Purchased this model to replace the igrill model from Weber. This one is way more advanced and tech smart. What I really like is it has wifi capabilities that allow me to monitor food temps from anywhere. The initial setup was alittle aggravating trying to connect to my smart phone but I believe that was due to the required update on the initial power up. I do think the price point is a little high with only one meat probe. but if you are looking for precision in your cook times this is the device for you regardless of having to make additional purchases.
With this device so far I have perfected whole chickens, ribs, Boston butts and a few briskets all on a electric smoker.
If your looking for precision temperature monitoring for your smoker this is the device for you.
With this device so far I have perfected whole chickens, ribs, Boston butts and a few briskets all on a electric smoker.
If your looking for precision temperature monitoring for your smoker this is the device for you.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Phatty
from Edwardsville, Illinois
Gender:Male
Verified Purchase:Yes
Used it once so far i like it but i wish it had a graph like the I grill 2
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
Ambient or Grill Temperature Readings Inconsistent
on July 18, 2021
Posted by: shannonNJ
Gender:Female
Expertise:Intermediate
I am using the Connect Smart Hub with my Weber Summit 670 grill. I placed the ambient probe in the indirect cooking area. The built-in temperature gauge on the Summit grill registered at 550 degrees while the ambient probe registered around 375 degrees. I was looking to grill at 450 degrees. This HUGE inconsistency made it impossible to determine the temperature inside the grill. I don't know if the Weber built-in gauge is faulty or if the Weber Connect ambient probe is faulty.
Also, with the meat probe, I always need to reposition the probe AFTER receiving the "done" temperature alert. I am inserting the probe into the correct location on the various cuts of meat. When I reposition it, the temperature read is consistently lower and the food is not done. I then wait until it reaches the target temperature alert once again. The end result is doneness of the meat is usually great after the 2nd reading.
Also, with the meat probe, I always need to reposition the probe AFTER receiving the "done" temperature alert. I am inserting the probe into the correct location on the various cuts of meat. When I reposition it, the temperature read is consistently lower and the food is not done. I then wait until it reaches the target temperature alert once again. The end result is doneness of the meat is usually great after the 2nd reading.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 22, 2021
Thank you for your comments. We appreciate you taking the time to provide your feedback. Regarding the difference between the built-in temperature gauge and the ambient probe, it is most likely that both are correct but just measuring differently due to their varying proximity from the lid and grates.
When using the meat probe, it is important that the tip of the probe be positioned in the thickest area of the meat for the most accurate reading of doneness. Also, the built-in grill guide may have you remove the food before it has reached "doneness" because it is compensating for the rise in temperature as the meat rests. We hope that makes sense! If you are still having trouble getting an accurate reading from your probes, please feel free to contact our Suport team directly at reviews@weberstephen.com so we can help. Thanks again and happy grilling!
When using the meat probe, it is important that the tip of the probe be positioned in the thickest area of the meat for the most accurate reading of doneness. Also, the built-in grill guide may have you remove the food before it has reached "doneness" because it is compensating for the rise in temperature as the meat rests. We hope that makes sense! If you are still having trouble getting an accurate reading from your probes, please feel free to contact our Suport team directly at reviews@weberstephen.com so we can help. Thanks again and happy grilling!
Written by a customer while visiting weber.com
Posted by: bubbasampson
Verified Purchase:Yes
the start up instructions are horrible. there is no reason not to have easier to understand directions on start up.
Response from weber.comBy Weber grills, Weber grills , July 15, 2021
Hi, We are so sorry about the instructions when starting your Weber Connect Smart Grilling Hub! We appreciate you taking the time to bring this up to our attention, and we are sure to pass it along to the appropriate team. When you use your connect hub for the first time, please unpack the contents of the box and charge the Weber Connect Hub using the cable. Wake the Weber Connect hub by pressing down on the device and pair!
Written by a customer while visiting weber.com
Posted by: Kerndigg
from Southern California
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Unable to connect to App. Instructions are the worst!! They don't explain that to connect you have to have probes plugged in. Even after trial and error cannot connect to app on either a phone or a tablet.Price is set way to high for a thermometer with so many issues and few features. iGrill system works so much better.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 10, 2021
Thank you for taking the time to share your feedback! So sorry to hear that your experience did not match your expectations. Have you tried to delete and reinstall the app? This can do the trick! Your feedback is greatly appreciated, and we are sure to pass it along to our design team. Thanks!
Written by a customer while visiting weber.com
Customer Rating
5
18 year old Weber Spirit
on July 6, 2021
Posted by: The Cole
from Albany NY
Gender:Male
Expertise:Intermediate
Bought my Weber Spirit almost 18 years ago. Still looks and works great. I have watched my neighbor go through three grills during this time and I still have had no problems. Cleaned it up yesterday and was so happy with the way it looked i wanted to share The only thing not working is the igniter and it is most likely something easy to fix or replace. I love this grill and if I ever needed another it would be Weber all the way.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: PoorerForThePurchase
from Austin, TX
Expertise:Intermediate
Verified Purchase:Yes
Not worthwhile at least for normal thickness cuts of meat. Perhaps the slow response rate of the probes would work better for large roasts, whole chickens, etc. I regret this purchase. Will stick with my current thermometer.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 6, 2021
We appreciate you taking the time to share your feedback with our team. Weber is constantly working on ways to improve our products and our customer experience and we are happy to pass your suggestions along. In fact, many of our app updates are a direct result of consumer feedback
Written by a customer while visiting weber.com
Posted by: KimStab
from New Jersey
Gender:Female
Verified Purchase:Yes
The app crashed immediately after pairing it. On three different phones in my home. Awful
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 3, 2021
Hi Kim, we are sorry to hear that your app crashed. This is not normal, and we sincerely apologize for the unpleasant experience. Would you mind deleting the app and reinstalling the app? This should solve your issue however, we will contact you via email to ensure you are not experiencing any problems. Thanks!
Written by a customer while visiting weber.com