Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
68
4 Stars
30
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
94 out of
140)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: Anonymous
from Fryeburg Me
Gender:Male
Verified Purchase:Yes
It worked well the first time I used it, then I changed it and the temperature reading was 20 to 30 degrees higher than the true temperature. What should I do? Who can I call?
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, January 9, 2022
Thank you for being a long time Weber fan! We greatly appreciate you taking the time to share your feedback regarding the Weber Connect Smart grilling Hub. We are so sorry to learn you are having an issue with the temperature being inaccurate. This is not the quality we come to expect from our product. Our team has reached out via email to assist you further. Thank you!
Written by a customer while visiting weber.com
Customer Rating
3
Wi-Fi connection is nice, but...
on December 27, 2021
Posted by: IronCitySmoke
from Pittsburgh, PA
Gender:Male
I've used Weber Connect about 25 times for smoking after several years of using the iGrill 2. The Wi-Fi connection is superior to the Bluetooth of the iGrill series, but the device doesn't offer any other features that the iGrill 2 doesn't have and the Weber Connect app that partners with the device has less features than the iGrill app. On top of all that, my device is now showing ghost temperatures for probes that aren't connected and the device cannot be reset. The price point is quite high for what it does.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, January 5, 2022
We appreciate your feedback. We are sorry to hear that your device is not performing as expected. We can help you reset your device, and if we cannot resolve your issue, your device is covered with our generous warrranty.
The Weber Connect Smart Grilling hub and app provide step-by-step grilling guidance that cannot be found on the iGrill app. Check for regular updates with new features, recipes, and other benefits as we are always expanding what our Weber Connect app can do!
Please look for an email outreach from our Support team so we can help with troubleshooting your device. Your satisfaction is very important to us. Thank you!
The Weber Connect Smart Grilling hub and app provide step-by-step grilling guidance that cannot be found on the iGrill app. Check for regular updates with new features, recipes, and other benefits as we are always expanding what our Weber Connect app can do!
Please look for an email outreach from our Support team so we can help with troubleshooting your device. Your satisfaction is very important to us. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Poor quality
on December 25, 2021
Posted by: Phos3456
from Palo Alto, CA
Gender:Male
After using just 2-3 times, the meat probe stopped working. Tried everything but obviously defective
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, January 4, 2022
Thank you for being a long time Weber fan! We greatly appreciate you taking the time to share your feedback with our team regarding the Weber Connect Smart grilling Hub. We are so sorry to learn you had an issue with the probe. This is not the quality we come to expect from our products. We see that one of our reps has already replaced the probe for you. Our team will reach out via email to see if you need anything further. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Love this
on November 25, 2021
Posted by: pingj
from Georgia
Gender:Male
Expertise:Intermediate
I have had the grilling hub for a few months now and love it. It is easy to use and set up.
My first use was with two full briskets, that I had to start on the smoker at 9pm so we could eat dinner the next day. It worked great and meant I didn't have to stay up all night tending the temp. There is on issue that I don't like. On the pre-programed items, you cannot change the weight of the meat. This really only affects the time calculations but it would be nice if you could adjust the weight. The alternative is to do a temperature range.
My first use was with two full briskets, that I had to start on the smoker at 9pm so we could eat dinner the next day. It worked great and meant I didn't have to stay up all night tending the temp. There is on issue that I don't like. On the pre-programed items, you cannot change the weight of the meat. This really only affects the time calculations but it would be nice if you could adjust the weight. The alternative is to do a temperature range.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
It works great!
on October 11, 2021
Posted by: HaoN
from Seattle
Gender:Male
Expertise:Intermediate
Skeptical about the preset programs, but worked phenomenally! Wifi feature is amazing! Bluetooth, alone, doesn’t work well with my grill area through walls and up levels, so the wifi is awesome! Magnet on back works well. You can also flip the base unit for a better viewing angle… the display auto rotates.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: 40 years grilling
from Fl
Gender:Male
Verified Purchase:Yes
Only used once so far. Works great. Love it for roast and cowboy ribeye steaks
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: StuR
Verified Purchase:Yes
My medium well t-bone steak came out rare following the directions.
Response from weber.comBy Weber Grills, Consumer Care, October 1, 2021
Thank you for providing your feedback. We are sorry to hear that you did not achieve the desired doneness of your steak while using the Weber Connect Smart Grilling Hub.
Often when our grillers are having this issue, the probe has not been inserted into the ideal part of the steak. The probe should be placed in the thickest part of the meat with care that the tip of the probe is centered. If the probe is too close to the cooking grates or in a thinner part of the meat it could cause an inaccurate reading.
For medium-well steak, we recommend an internal temperature of 145-155 F (63-68 C).
Our Support team is reaching out to you via email to follow up with tips to get the most from your Connect Hub and make sure that we have addressed all of your concerns. Thanks again for your feedback and for being a Weber fan!
Often when our grillers are having this issue, the probe has not been inserted into the ideal part of the steak. The probe should be placed in the thickest part of the meat with care that the tip of the probe is centered. If the probe is too close to the cooking grates or in a thinner part of the meat it could cause an inaccurate reading.
For medium-well steak, we recommend an internal temperature of 145-155 F (63-68 C).
Our Support team is reaching out to you via email to follow up with tips to get the most from your Connect Hub and make sure that we have addressed all of your concerns. Thanks again for your feedback and for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
4
Great product, needs some app work
on August 28, 2021
Posted by: pingj
from S.E. Georgia
Gender:Male
I picked up one of these in a big box store yesterday for smoking a couple of very large briskets. The hub was easy to set up and configure. If you use the predefined programing the app assumes product weight for you. The app brisket weight was 14-16 pound. Mine were 18 and 21 pounds. That drastically changes the cooking time. There is no way to change the weight of what you are cooking.
There are no physical buttons for turning the unit on and no indication of where the hidden button is located. I think the ambient temperature probe should be probe one.
While rechargeable batteries are convenient, when doing a long smoke the battery will not last. My briskets has to cook for 16+ hours. I had to connect a charger. There is no charging adapter, only a USB cable.
There are no physical buttons for turning the unit on and no indication of where the hidden button is located. I think the ambient temperature probe should be probe one.
While rechargeable batteries are convenient, when doing a long smoke the battery will not last. My briskets has to cook for 16+ hours. I had to connect a charger. There is no charging adapter, only a USB cable.
I would recommend this to a friend!
Written by a customer while visiting weber.com