Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
5
Love this
on November 25, 2021
Posted by: pingj
from Georgia
Gender:Male
Expertise:Intermediate
I have had the grilling hub for a few months now and love it. It is easy to use and set up.
My first use was with two full briskets, that I had to start on the smoker at 9pm so we could eat dinner the next day. It worked great and meant I didn't have to stay up all night tending the temp. There is on issue that I don't like. On the pre-programed items, you cannot change the weight of the meat. This really only affects the time calculations but it would be nice if you could adjust the weight. The alternative is to do a temperature range.
My first use was with two full briskets, that I had to start on the smoker at 9pm so we could eat dinner the next day. It worked great and meant I didn't have to stay up all night tending the temp. There is on issue that I don't like. On the pre-programed items, you cannot change the weight of the meat. This really only affects the time calculations but it would be nice if you could adjust the weight. The alternative is to do a temperature range.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
It works great!
on October 11, 2021
Posted by: HaoN
from Seattle
Gender:Male
Expertise:Intermediate
Skeptical about the preset programs, but worked phenomenally! Wifi feature is amazing! Bluetooth, alone, doesn’t work well with my grill area through walls and up levels, so the wifi is awesome! Magnet on back works well. You can also flip the base unit for a better viewing angle… the display auto rotates.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: 40 years grilling
from Fl
Gender:Male
Verified Purchase:Yes
Only used once so far. Works great. Love it for roast and cowboy ribeye steaks
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: StuR
Verified Purchase:Yes
My medium well t-bone steak came out rare following the directions.
Response from weber.comBy Weber Grills, Consumer Care, October 1, 2021
Thank you for providing your feedback. We are sorry to hear that you did not achieve the desired doneness of your steak while using the Weber Connect Smart Grilling Hub.
Often when our grillers are having this issue, the probe has not been inserted into the ideal part of the steak. The probe should be placed in the thickest part of the meat with care that the tip of the probe is centered. If the probe is too close to the cooking grates or in a thinner part of the meat it could cause an inaccurate reading.
For medium-well steak, we recommend an internal temperature of 145-155 F (63-68 C).
Our Support team is reaching out to you via email to follow up with tips to get the most from your Connect Hub and make sure that we have addressed all of your concerns. Thanks again for your feedback and for being a Weber fan!
Often when our grillers are having this issue, the probe has not been inserted into the ideal part of the steak. The probe should be placed in the thickest part of the meat with care that the tip of the probe is centered. If the probe is too close to the cooking grates or in a thinner part of the meat it could cause an inaccurate reading.
For medium-well steak, we recommend an internal temperature of 145-155 F (63-68 C).
Our Support team is reaching out to you via email to follow up with tips to get the most from your Connect Hub and make sure that we have addressed all of your concerns. Thanks again for your feedback and for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
4
Great product, needs some app work
on August 28, 2021
Posted by: pingj
from S.E. Georgia
Gender:Male
I picked up one of these in a big box store yesterday for smoking a couple of very large briskets. The hub was easy to set up and configure. If you use the predefined programing the app assumes product weight for you. The app brisket weight was 14-16 pound. Mine were 18 and 21 pounds. That drastically changes the cooking time. There is no way to change the weight of what you are cooking.
There are no physical buttons for turning the unit on and no indication of where the hidden button is located. I think the ambient temperature probe should be probe one.
While rechargeable batteries are convenient, when doing a long smoke the battery will not last. My briskets has to cook for 16+ hours. I had to connect a charger. There is no charging adapter, only a USB cable.
There are no physical buttons for turning the unit on and no indication of where the hidden button is located. I think the ambient temperature probe should be probe one.
While rechargeable batteries are convenient, when doing a long smoke the battery will not last. My briskets has to cook for 16+ hours. I had to connect a charger. There is no charging adapter, only a USB cable.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dang Ol grilled
from CA
Gender:Male
Verified Purchase:Yes
Don’t waste your money. Weber isn’t a tech company and it shows. The app has numerous UX issues. I feel like it was made by an engineering intern who tricked some vp into letting him do design work.
There are so many inconveniences that I just use a standard meat thermometer
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills , September 1, 2021
Hello, Thank you for taking the time to submit your feedback. We are constantly working on ways to improve our products and our customer experience. Thanks!
Written by a customer while visiting weber.com
Posted by: bllfish
from FL
Gender:Male
Verified Purchase:Yes
Works to perfection. Wish it came with a second food probe. Would buy again and recommend.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Love it except one huge issue
on July 31, 2021
Posted by: ScottO5315
from Andover, Mn
Gender:Male
Expertise:Intermediate
I bought the connect about a month ago because I am not confident in grilling. I alway worry about not getting meat done to the right temp and needed help. This is everything I needed to build my confidence. Mission accomplished! I have grilled multiple steaks with multiple do requests at the same time with no stress because of this device.
The grill heat probe was an eye opener. The difference between the surface temp and the temp on the lid temp gauge was significant. The heat probe has made a huge difference for me.
The problem for me is that “turning off” the connect does not TURN OFF the connect. The battery continues to drain until it’s dead. I grilled two nights ago with it fully charged. Turned it off as Weber says and this morning it was completely dead.
I have to make sure I know we are grilling so I can pre-charge it. It can’t be a last minute decision.
If not for the battery drainage issue I would have given it 5 stars. As of now, I wish I would have ought a replaceable battery version where I could just pull the batteries to conserve. Photo is my morning charge of the device.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, August 1, 2021
Thanks for your wonderful feedback! We are thrilled to hear that you love your Weber Connect Smart Hub and that it has empowered you with extra confidence when grilling! That is exactly what we hoped this product would do. We are less happy to hear about the charging/power issues. Our sincere apologies for the inconvenience, that is not normal. Our Support team reached out to you so we can determine if it's time for a replacement under your hub's warranty. We are here to help! Thanks again for your comments and for being a Weber fan!
Written by a customer while visiting weber.com