Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
58
4 Stars
20
3 Stars
17
2 Stars
10
1 Star
26
66%of customers recommend this product.
(
78 out of
118)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
1
Reads on its own?
on May 21, 2022
Posted by: Cbrown80816
from Clarksville,tn
Gender:Male
Bought this thinking it would save all my time. Wrong. Magnetic bottom no longer strong as it was when o first got it and probs are all messed up. Temps fluctuate from 30-400!! One less input just reads 172 without anything in it. I tried a complete reset and cleaned out contacts but nope stil issues
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 7, 2022
Thank you for your feedback! We are so sorry to hear that your Weber Connect Smart Grilling Hub device is not functioning as it is intended to but we are here to help.
Sounds like we would need to reach out to you to go through the proposed troubleshooting steps, but no worries if a replacement device is needed, the device carries a 2-year warranty. We look forward to working with you further on this.
Sounds like we would need to reach out to you to go through the proposed troubleshooting steps, but no worries if a replacement device is needed, the device carries a 2-year warranty. We look forward to working with you further on this.
Written by a customer while visiting weber.com
Customer Rating
1
Don’t Waste Your Money
on May 6, 2023
Posted by: Keith52
from Raleigh, NC
Gender:Male
Expertise:Intermediate
The hub doesn’t stay connected and the probes don’t measure accurately. Don’t waste your money on this gimmick.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care , May 7, 2023
We are sorry to learn about the unusually poor experience you are having with your Weber Connect Hub, and we appreciate you bringing it to our attention.
Usually, issues like the ones you described can be fixed through some simple troubleshooting. Please look for an email outreach from our Care team soon! Thank you.
Usually, issues like the ones you described can be fixed through some simple troubleshooting. Please look for an email outreach from our Care team soon! Thank you.
Written by a customer while visiting weber.com
Posted by: Grins
from Wisconsin
Gender:Male
Verified Purchase:Yes
Worked great for first two times. Then the curved part of the temperature probe drooped down onto the hot grill and melted the small plastic ring around the probe/wire. Now it is no longer accurate on the timing of the cooking process or the message to flip the meat. I will now try the second supplied probe and hope that does not happen again. Another small item is that the app recipe for hamburgers only offers Well Done, not Medium Rare or anything else.
Response from weber.comBy Weber grills , Consumer care, July 28, 2023
Your feedback is very important to us. We are very sorry to hear the plastic probe sleeve melted. This is not the quality we expect from our products. Our Care team is happy to help look into this further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Midllothian, Virginia
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
What a phenomenal tool! It’s been great having those rare steaks for my wife as well as juicy pork chops and chicken breasts for everyone. Didn’t expect any less from Weber!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: SperryTX
from Katy, TX
Gender:Male
Verified Purchase:Yes
This product comes with tabs plastic colored tabs on the cords which identifies ambient sensor from temperature sensors. Who ever designed plastic tabs to go inside a charcoal grill needs their head examined. I tried to slide them up the cord with no success. I then tried to remove them which was not possible without damaging the sensor cord. I then place the meat on edge of grillhoping the plastic tab would not melt. I would not recommend this product at all as it is currently designed.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, February 3, 2021
Hello, we are sorry to hear about the the issue you have experienced with your Weber Connect Smart Grilling Hub. Please know this is backed by a 2- year warranty. Please contact our support team and we would be happy to provide further assistance. Thanks!
Written by a customer while visiting weber.com
Customer Rating
1
Wish mine arrived working.
on April 20, 2021
Posted by: Anonymous
from MN
Gender:Male
I wish my smart hub could have arrived working and not broken, seriously would have loved to left a nice review since I have had high expectations for this product. Maybe costumer service might not be that bad.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber grills , April 22, 2021
Hi! Thank you for being a long-time Weber fan! It is unfortunate to hear your Weber Connect Hub arrived broken. We have passed your feedback to our support team. They will reach out to help with this via email. Thanks!
Written by a customer while visiting weber.com
Customer Rating
3
Magnets do not work on stainless steel
on August 4, 2022
Posted by: Dumbdumb
from Seattle
Should have come up with better attachment methods
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, August 9, 2022
Your feedback is a valuable part of our process and we will be sure to bring your concerns to the appropriate teams. Thank you for being a part of the Weber family!
Written by a customer while visiting weber.com
Customer Rating
4
Delivery
on April 29, 2023
Posted by: TroyD
Gender:Male
I bought this grill less than a week ago and it arrived with tape all over it and when you pull the tape off the tape residue is still on like the stainless part of the grill. Not sure how to remove that without damaging it.
I would recommend this to a friend!
Written by a customer while visiting weber.com