Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
67
4 Stars
28
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
92 out of
138)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Customer Rating
1
Useless. Wireless doesn't work
on March 23, 2022
Posted by: Summit Kamado
from Huntington Beach, CA
Gender:Male
I've spent hours trying to turn this brand new Weber Connect on. It powered on finally after following the confusing instructions. The wifi and bluetooth simply don't work. Wifi light won't turn on. Won't pair even 1" from my phone. Tried several phones and a tablet. Obviously the wireless won't turn on. Went through the help section and reset the device 5 times. Not impressed. I can't review the app since it won't allow the app to run if the device doesn't pair. I also can not tell if the device turns off or how to turn it off. Battery % drops even after it looks turned off. Instructions need to be more clear. I guess I can use it as a regular digital probe but I wanted it for the convenience of tracking by my smart phone from inside the house.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, March 25, 2022
Thank you for being a long-time Weber fan! We greatly appreciate you taking the time to share your feedback regarding the Weber Connect Smart grilling Hub. We are so sorry to learn you are having an issue pairing to the Hub. This is not the quality we come to expect from our product. Our Support team will be reaching out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: Bob from KY
Verified Purchase:Yes
Makes getting everything cooked to perfection easy. Love it!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Great service!
on January 26, 2022
Posted by: Biggs
from Austin
I emailed support after a software glitch and they got me fixed right up. I love the weber connect and use it all the time. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Smokey Joe’s the Boss
on January 9, 2022
Posted by: Anonymous
from Scottsdale AZ
Gender:Male
Expertise:Intermediate
Having an endless supply of mesquite wood I never use charcoal and this little Smokey Joe puts out the best tasting BBQ ever!, no matter what I cook meats, poultry, seafood and veggies. It’s all perfect, maybe I’ll change my name to……Smokey Joe!!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Need rotisserie support
on January 5, 2022
Posted by: Louzz
from Beaufort
Gender:Male
Use igrill, but notice the same issue here. You need to create probes that can be used on a rotisserie as many of us cook roasts and poultry on the grill. We have been waiting!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Fryeburg Me
Gender:Male
Verified Purchase:Yes
It worked well the first time I used it, then I changed it and the temperature reading was 20 to 30 degrees higher than the true temperature. What should I do? Who can I call?
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, January 9, 2022
Thank you for being a long time Weber fan! We greatly appreciate you taking the time to share your feedback regarding the Weber Connect Smart grilling Hub. We are so sorry to learn you are having an issue with the temperature being inaccurate. This is not the quality we come to expect from our product. Our team has reached out via email to assist you further. Thank you!
Written by a customer while visiting weber.com
Customer Rating
3
Wi-Fi connection is nice, but...
on December 27, 2021
Posted by: IronCitySmoke
from Pittsburgh, PA
Gender:Male
I've used Weber Connect about 25 times for smoking after several years of using the iGrill 2. The Wi-Fi connection is superior to the Bluetooth of the iGrill series, but the device doesn't offer any other features that the iGrill 2 doesn't have and the Weber Connect app that partners with the device has less features than the iGrill app. On top of all that, my device is now showing ghost temperatures for probes that aren't connected and the device cannot be reset. The price point is quite high for what it does.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, January 5, 2022
We appreciate your feedback. We are sorry to hear that your device is not performing as expected. We can help you reset your device, and if we cannot resolve your issue, your device is covered with our generous warrranty.
The Weber Connect Smart Grilling hub and app provide step-by-step grilling guidance that cannot be found on the iGrill app. Check for regular updates with new features, recipes, and other benefits as we are always expanding what our Weber Connect app can do!
Please look for an email outreach from our Support team so we can help with troubleshooting your device. Your satisfaction is very important to us. Thank you!
The Weber Connect Smart Grilling hub and app provide step-by-step grilling guidance that cannot be found on the iGrill app. Check for regular updates with new features, recipes, and other benefits as we are always expanding what our Weber Connect app can do!
Please look for an email outreach from our Support team so we can help with troubleshooting your device. Your satisfaction is very important to us. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Poor quality
on December 25, 2021
Posted by: Phos3456
from Palo Alto, CA
Gender:Male
After using just 2-3 times, the meat probe stopped working. Tried everything but obviously defective
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, January 4, 2022
Thank you for being a long time Weber fan! We greatly appreciate you taking the time to share your feedback with our team regarding the Weber Connect Smart grilling Hub. We are so sorry to learn you had an issue with the probe. This is not the quality we come to expect from our products. We see that one of our reps has already replaced the probe for you. Our team will reach out via email to see if you need anything further. Thank you!
Written by a customer while visiting weber.com