Customer reviews from weber.com
Weber - Connect Smart Grilling Hub - Gray
Average customer rating
3.6
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
68
4 Stars
30
3 Stars
19
2 Stars
11
1 Star
31
67%of customers recommend this product.
(
94 out of
140)
Customer Reviews for Weber - Connect Smart Grilling Hub - Gray
Posted by: ActnJack
from Olympia
Gender:Male
Verified Purchase:Yes
Nice and useful tool that allow you to cook to perfection; wish that I had it with me while traveling. I overcooked a turkey on Easter.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
Combine the 2
on April 9, 2022
Posted by: Hefferlegs
from Millbury Massachusetts's
Gender:Male
Bought the Weber connect, when I bought weber 22" smokey mountain. Used it for pork shoulder went pretty good. The pork shoulder was bigger than the preset pork shoulder weight no way to change. I thought it would have the features of the I grill, the graph that shows the temperature of the grill throughout the cook. Returned and bought the I grill, I will be returning the I grill today. Almost impossible to see the temperature on the actual I grill unless it's dark out. Did not connect to phone as easy as Weber connect did and looses connection often. If weber could put the I grill and connect together and make 1 good one.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 11, 2022
Thank you for your feedback. We are sorry to hear that you were not satisfied with your Weber Connect Smart Hub.
If you are interested in monitoring a piece of meat larger than what the app setting recommends, you can use your temperature probe and set an alert for a desired internal temperature.
We appreciate your suggestions for adding new features and we will pass them along to the appropriate teams. We are always looking to evolve our products, and feedback like yours is a valued part of our process. Thank you!
We would like to know more about your experience. Please look for an email outreach from our Support team soon. Thank you!
If you are interested in monitoring a piece of meat larger than what the app setting recommends, you can use your temperature probe and set an alert for a desired internal temperature.
We appreciate your suggestions for adding new features and we will pass them along to the appropriate teams. We are always looking to evolve our products, and feedback like yours is a valued part of our process. Thank you!
We would like to know more about your experience. Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Would give 5 but...
on April 2, 2022
Posted by: Mbbq
from Grand rapids
I love this device it works well with Bluetooth and wifi and seems to have the high quality I expect from webber.
BUT! For some reason there is no way to power it off so the battery is always dead when I need it. Basically it's a paper weight with a dead battery most of its life. I don't always know the before I'm gonna bbq so I need a device that is ready when I am.
Response from weber.comBy Weber Grills, Consumer Care, April 3, 2022
Thank you for your feedback regarding the Weber Connect Smart grilling hub. We are so sorry to learn of your frustration. The unit should power off when the probes are unplugged. Our Support team is reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Useless. Wireless doesn't work
on March 23, 2022
Posted by: Summit Kamado
from Huntington Beach, CA
Gender:Male
I've spent hours trying to turn this brand new Weber Connect on. It powered on finally after following the confusing instructions. The wifi and bluetooth simply don't work. Wifi light won't turn on. Won't pair even 1" from my phone. Tried several phones and a tablet. Obviously the wireless won't turn on. Went through the help section and reset the device 5 times. Not impressed. I can't review the app since it won't allow the app to run if the device doesn't pair. I also can not tell if the device turns off or how to turn it off. Battery % drops even after it looks turned off. Instructions need to be more clear. I guess I can use it as a regular digital probe but I wanted it for the convenience of tracking by my smart phone from inside the house.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, March 25, 2022
Thank you for being a long-time Weber fan! We greatly appreciate you taking the time to share your feedback regarding the Weber Connect Smart grilling Hub. We are so sorry to learn you are having an issue pairing to the Hub. This is not the quality we come to expect from our product. Our Support team will be reaching out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: Bob from KY
Verified Purchase:Yes
Makes getting everything cooked to perfection easy. Love it!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Great service!
on January 26, 2022
Posted by: Biggs
from Austin
I emailed support after a software glitch and they got me fixed right up. I love the weber connect and use it all the time. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Smokey Joe’s the Boss
on January 9, 2022
Posted by: Anonymous
from Scottsdale AZ
Gender:Male
Expertise:Intermediate
Having an endless supply of mesquite wood I never use charcoal and this little Smokey Joe puts out the best tasting BBQ ever!, no matter what I cook meats, poultry, seafood and veggies. It’s all perfect, maybe I’ll change my name to……Smokey Joe!!!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Need rotisserie support
on January 5, 2022
Posted by: Louzz
from Beaufort
Gender:Male
Use igrill, but notice the same issue here. You need to create probes that can be used on a rotisserie as many of us cook roasts and poultry on the grill. We have been waiting!
I would recommend this to a friend!
Written by a customer while visiting weber.com