Customer reviews from ATT.com
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4
(801 Reviews)
Rating breakdown 801 reviews
5 Stars
446
4 Stars
156
3 Stars
69
2 Stars
48
1 Star
82
78%of customers recommend this product.
(
492 out of
633)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Posted by: FluteCam
from USA
Verified Purchase:Yes
I like the phone a lot, I hate that the battery doesn't last as long as I would like. The placement for the fingerprint scanner is much better although it's taking me a moment to get used to it. Satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Pink83
Verified Purchase:Yes
It's a good phone but it keep fezzing up and acting up Lil bit ...but love Samsung phone tho
By Samsung, February 1, 2022
Hi Pink83!
Thank you for reaching out. We apologize for the inconvenience if this has been less than an ideal experience. We understand that you are concerned with the performance of your Galaxy S21 as it keeps on freezing. Your feedback helps us understand where we can take steps to improve our products.
Here is a link to an article to help you troubleshoot your device. Just click on the "Touchscreen doesn't work but the screen is still visible" section for some steps:
https://www.samsung.com/us/support/answer/ANS00079132/
Also, you may check out this link for more helpful tips to guide you with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144130850
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out. We apologize for the inconvenience if this has been less than an ideal experience. We understand that you are concerned with the performance of your Galaxy S21 as it keeps on freezing. Your feedback helps us understand where we can take steps to improve our products.
Here is a link to an article to help you troubleshoot your device. Just click on the "Touchscreen doesn't work but the screen is still visible" section for some steps:
https://www.samsung.com/us/support/answer/ANS00079132/
Also, you may check out this link for more helpful tips to guide you with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144130850
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting ATT.com
Posted by: Bswip
from Coastal Carolina
Verified Purchase:Yes
This was the smoothest setup from my old S10e. This phone is sleek, light and very responsive. Glad i upgraded.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Bigmak5780
Verified Purchase:Yes
First new phone i have had in 5 years. Love the ease of setup and transfer of information from one phone to the other. Cameras and screen clarity are top notch.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: DJH4
from Houston, TX
Verified Purchase:Yes
Nice phone, perfect size. Fast processor with longer battery life than my older model.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Cspaulding86
from Springfield Missouri
Verified Purchase:Yes
This phone is great. Its fast and takes wonderful pictures. I have not had any issues with the phone so the negative reviews surprised me.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Deadangst
from Texas
Verified Purchase:Yes
Very customizable , camera is awesome. I liked my S9plus better.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Myti
from Plano, TX
Verified Purchase:Yes
So much better than any iPhone, recently upgraded from Note 9. Loved my note but since they don't make those anymore, this is a comparable replacement.
I would recommend this to a friend!
Written by a customer while visiting ATT.com