Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
4
Great upgrade from my Moto Z3
on June 8, 2021
Posted by: Oldputter
from Alabama
Expertise:Intermediate
[This review was collected as part of a promotion.] I had a Samsung Rogue a few phones back so I knew it would be a quality phone. I was unsure about the on-screen fingerprint functionality based on others' reviews but am pleasantly surprised so far. The facial recognition works very well too.
The processor performs very well and the response is very snappy.
I would recommend this to anyone looking for a solid, dependable Android smartphone.
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So good
on June 8, 2021
Posted by: EDUTAHE
from Floral Park
Expertise:Intermediate
[This review was collected as part of a promotion.] The product is so good i recommended to my family and friends
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone overall!
on June 8, 2021
Posted by: Zman
from St.louis,mo
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had the s3,s4,s7 active,and now the s21 5g and this is the best of all and I just came from using a iPhone 11pro max, I really love this s21 it is very cool and durable! I am a construction worker and the phone takes a beating and never lets me down. Would definitely recommend anyone to make the switch! Thanks Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Why only three stars
on June 8, 2021
Posted by: Jamiesue
from Southeast, MN
Expertise:Intermediate
[This review was collected as part of a promotion.] I and my family got a plan together and since I wanted to upgrade my phone, which by the way has ALWAYS been Samsung Gallery's and ALWAYS will be, I decided to go with the S21 5G. I got my phone and here are the pros and cons which has cause me to give a
3-star rating.
3-star rating.
PROS:
1. Nice size screen, not to small yet not
to big.
2. Not to hard to operate once you get
used to it.
3. Love the camera zoom sizes.
4. On Samsung Notes I like the way I
can take a blank entry and write or
drawer diagrams and Notes has a
lot of editing features.
1. Nice size screen, not to small yet not
to big.
2. Not to hard to operate once you get
used to it.
3. Love the camera zoom sizes.
4. On Samsung Notes I like the way I
can take a blank entry and write or
drawer diagrams and Notes has a
lot of editing features.
CONS:
1. Can't separate texts from emails or
just notifications. I like to have mine
to separate because then I can tell if
I need to check my phone RIGHT
NOW, as in receiving a text, verses a
game notification or an Email. I am
usually late on seeing my text
because I think it is just another
notification!
2. Don't like that I can't get Bixby to
stand alone on another "screen".
3. Hard to get use to the way to take a
screen shot.
4. I don't like the fact that I have to
push in both side keys to shut it off.
I am used to Bixby on a separate
screen at all times, pushing just the
power key button to shut it off, and
pushing and HOLDING a right side
key and a left side key to take a
screen shot.
5. Had phone for only 3 days when I
noticed that my battery was being
used up rather quickly. By the time it
was a month and a half old my
battery was ONLY lasting 12 hours
and I AM NOT a big gamer.
1. Can't separate texts from emails or
just notifications. I like to have mine
to separate because then I can tell if
I need to check my phone RIGHT
NOW, as in receiving a text, verses a
game notification or an Email. I am
usually late on seeing my text
because I think it is just another
notification!
2. Don't like that I can't get Bixby to
stand alone on another "screen".
3. Hard to get use to the way to take a
screen shot.
4. I don't like the fact that I have to
push in both side keys to shut it off.
I am used to Bixby on a separate
screen at all times, pushing just the
power key button to shut it off, and
pushing and HOLDING a right side
key and a left side key to take a
screen shot.
5. Had phone for only 3 days when I
noticed that my battery was being
used up rather quickly. By the time it
was a month and a half old my
battery was ONLY lasting 12 hours
and I AM NOT a big gamer.
Because there were more minor CONS than PROS I had to rate Samsung S21 5G only 3 stars.
Here is something I would like to see offered. Since
I would recommend this to a friend!
Features
4
Performance
3
Design
2
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 18, 2021
Hello Jamiesue, thank you for the feedback. I understand how it can feel when expectations don't quite meet. We would definitely like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143432013
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143432013
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone yet
on June 8, 2021
Posted by: Lc77
[This review was collected as part of a promotion.] I needed updated phone and upgraded to newest and best. So happy with my choice. Still learning all the functions
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Phone
on June 8, 2021
Posted by: Lejofi
from Newport, MI
Expertise:Intermediate
[This review was collected as part of a promotion.] I miss the notification lights. I miss being able to make changes to make the phone totally about me. It just doesnt feel as good as my S9 was. Its good for what it is tho.
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Data storage
on June 8, 2021
Posted by: Mr B
from NY, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] My son recommend the S21 with better battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on June 8, 2021
Posted by: MrsRib
from Boston, MA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone the week it became available, and I love it. I've always loved Samsung's Galaxy phones, but this one is, by far, my favorite, and the camera is amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US