Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
4
Decent
on November 5, 2021
Posted by: JWalk
from Indiana
Expertise:Intermediate
The biometric unlocks on this phone are complete TRASH. Otherwise everything else so far so good. Just took forever to get somethings transferred from old to new phone. Didn't even move photos, video, or files. Some hours later it finally told me to clear space on old device. But as I said biometric unlocks are a joke and it's incredibly frustrating. I would delete them if I didn't need for some apps which it MOST of the time works fine for, but not for unlocking the device.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 28, 2022
Hello JWalk, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Over rated under performer
on December 14, 2021
Posted by: Ctclack
from Livonia, MI
Expertise:Intermediate
I have had my S21 for about 6 months now and I just get more and more disappointed. The battery life is horrible at best I came from a LG V60 which was just to big for my pocket and my lifestyle. Usage that would have run the V60 down to 80% battery life runes the S21 totally dead. The S21 crashes on some of the simple tasks like opening a excel document more the 2mb may put it in a loop of restarts that may take a hour to recover from. The S21 over heats when doing anything that uses a internet browser such as Chrome. Even as I write this it is getting hot in my hands. Next the finger print scanner almost never workes not that it worked much better then my LG V60 did but it was usable. This phone really is a joke I just wish there was something else that was about the same size I would switch.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 16, 2021
Hello Ctclack, thank you for sharing your experience with this phone. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001388/) to an article that will help you troubleshoot the battery draining quickly. This is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001475/) to an article that will help you troubleshoot the phone rebooting repeatedly. In order for us to look further into the phone getting hot and the fingerprint sensor, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143987380
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143987380
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on June 9, 2021
Posted by: John 5418
from Stockton ny j
Expertise:Intermediate
[This review was collected as part of a promotion.] Worst phone ever constantly having signal issues and internet issues wouldn't recommend the galaxy s21 to no one
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello John 5418, thank you for bringing this to our attention. We understand how frustrating that can be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the poor signal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on June 9, 2021
Posted by: Lucky
from Kempner, Tx
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this a few months ago and am so disappointed, I traded in my note 9 and wish I had not. This phone is a 2 steps down except for 5g.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello Lucky, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice phone!
on September 1, 2021
Posted by: Terri
from Avon, Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] Was happy to upgrade. Have had this phone for about a month and very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, Great camera, super fast!
on November 9, 2021
Posted by: Mike
from Fairfax VA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone about 9 months this ago and it has been flawles!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 28, 2022
Hello Mike, thank you for taking time out of your day to leave us this positive review. We appreciate you being part of the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
A Welcome change from iPhone
on June 28, 2021
Posted by: Alek305
from Miami, Florida
Expertise:Expert
I have had a lot of different SmartPhones in the last 5 years (about 30) from iPhone to Samsung to OnePlus I have tried most modern smartphones and I have to say I finally think we are reaching perfection with the Galaxy s21 aside from a few details everything about this phone is perfect, I really like it and definitely would recommend it to my family and friends
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great photos and videos!
on June 29, 2021
Posted by: Yaya
from Dallas, TX
[This review was collected as part of a promotion.] I love the sleek look on this phone And the clarity on phone calls and the quality of photos and videos that it takes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US