Customer reviews from ATT.com
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4
(801 Reviews)
Rating breakdown 801 reviews
5 Stars
446
4 Stars
156
3 Stars
69
2 Stars
48
1 Star
82
78%of customers recommend this product.
(
492 out of
633)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Posted by: Linda V
from NE PA
Verified Purchase:Yes
Works great. very fast and clear screen.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Darrin Keeling
Verified Purchase:Yes
I returned the phone because it is much slower and less user friendly than the iPhone XR I’ve been using.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Coronado pablo
Verified Purchase:Yes
Battery doesn't last all day like my previous cellphone
Written by a customer while visiting ATT.com
Posted by: Alejandro C
from Baton Rouge
Verified Purchase:Yes
My new Samsung Galaxy S21 looks nice, but more than that it works great as well. I am enjoying it so far.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Lanipop
from Dothan Alabama
Verified Purchase:Yes
This phone is sleek n sexy.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Reddogg
Verified Purchase:Yes
The phone itself is fine. Upgraded from an S9. Similar in size. Hoping battery lasts longer and memory is enough (no SIM on these). The issues I have are more with what I consider 'software' changes - changes to layout of the contact info, contact listing, messages format (especially with group texts) .... And because of those changes, when restoring thru Samsung Smart Switch (as instructed), I lost a lot from my previous formats (all favorites in contact list, profile pics on contacts, alpha list on right side of contact list, default phone numbers, changes to contact info within text messages (especially with group texts, as previously noted), etc. Basically it's changes within some of the Samsung apps. But I realize with 'new' comes 'change', and sometimes you just have to 'live with it'.
Then there's calling Samsung customer service or speaking face-to-face with in-store personnel at ATT and showing them side-by-side (prior to trading the old phone in) the differences and lost info. Then getting a blank stare, shoulder shrug, "hey, that's just moving to a new phone", or listening to pre-written stock responses over the phone ..... But that should be for another discussion ....
Then there's calling Samsung customer service or speaking face-to-face with in-store personnel at ATT and showing them side-by-side (prior to trading the old phone in) the differences and lost info. Then getting a blank stare, shoulder shrug, "hey, that's just moving to a new phone", or listening to pre-written stock responses over the phone ..... But that should be for another discussion ....
Written by a customer while visiting ATT.com
Posted by: Drema Arnett
Verified Purchase:Yes
The Samsung 21 5 is not really what I expected. It's a down grade from the Note 9 I had. However, can't change that now.
Written by a customer while visiting ATT.com
Posted by: Jane Dough
Verified Purchase:Yes
Nice phone, very similar to the S8 I've been using the past few years. Took hours to get it set up, not all apps and info transferred with the ATT Smart Switch app. Samsung likes to change things up, and now learning (again) how to do things like take a screenshot, turning phone on and off (now requires 2 buttons instead of one), and how to sync up the multiple accounts between Samsung, ATT, Google and Microsoft. Sigh...
Any wonder why I don't upgrade my phone every time a new model comes out?!
Oh, and definitely don't miss the rolled edges on the S8!
Any wonder why I don't upgrade my phone every time a new model comes out?!
Oh, and definitely don't miss the rolled edges on the S8!
Written by a customer while visiting ATT.com