Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Easy to use. Incredible camera
on June 8, 2021
Posted by: edwoodjr
from Birmingham, Al
Expertise:Intermediate
[This review was collected as part of a promotion.] I just got this phone about a month ago...Its awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on June 8, 2021
Posted by: mgh6087
from Statesville, NC
Expertise:Expert
[This review was collected as part of a promotion.] It's a good phone. However the only issue I've had is the voice mail app is NOT a Verizon app and doesn't sync. Way better responsive phone than the OnePlus or the LG G8X thin q dual screen.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 8, 2021
Posted by: Shan
from Concord CA
Expertise:Beginner
[This review was collected as part of a promotion.] I have had the S21 for about 4 months now. My favorite feature is the cameras, so clear, easy to use and I'm a sucker for pictures in motion. The speed of the phone is fast and the battery life lasts even with heavy use. My only complaint is they didn't have the color I wanted but I couldn't wait.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 8, 2021
Posted by: Zeke89
from Meriden , CT
Expertise:Expert
[This review was collected as part of a promotion.] Ive had theis phone for about a year and it never disappoints.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Passable
on June 8, 2021
Posted by: HoneJ
from OKC
Expertise:Intermediate
[This review was collected as part of a promotion.] My previous device was an S8 purchased in 2017, it was great. I had to upgrade once the S8 stopped connecting to 4g towers after being on wifi. The S21 is fine, unfortunately my device came with the front camera inoperable with provided software, 3rd party programs allows use but the camera will not focus. The only other issue I have is with the battery life. My 3+ year old S8 had had better battery life, battery saver mode helps but I don't understand why the life is so bad out of the box. That said, the device works well enough for me and possibly mine is just defective.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 24, 2021
Hello HoneJ, thanks for reaching out. I would have a hard time with that too. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143458297
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143458297
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!!
on June 8, 2021
Posted by: Deni
from San Diego, CA
Expertise:Beginner
[This review was collected as part of a promotion.] I've had this phone for 6 months and have had no problems and great experience with it
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it. I would like to win one for my mom
on June 8, 2021
Posted by: Lojolo58
from Bedford Indiana
[This review was collected as part of a promotion.] I got this a month ago. I like the battery life and the camera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on June 8, 2021
Posted by: Anonymous
from Roselle Park, NJ
Expertise:Expert
[This review was collected as part of a promotion.] Was gifted one for my birthday in February. Best phone I've ever had! Camera quality and memory is by far the best features along with the fast internet. Galaxy consumer for life!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US