Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Great phone
on June 8, 2021
Posted by: Adam S
from Willow Spring, NC
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded from a galaxy S8 a few months ago and it is phenomenal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
5G with most same great features.
on June 8, 2021
Posted by: RF Wizard
from Freeport, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] What's good:
-5G, for faster upload and download internet, but also additional coverage to areas that only have 5G networks.
-Most same great features of previous Galaxy S-series.
-5G, for faster upload and download internet, but also additional coverage to areas that only have 5G networks.
-Most same great features of previous Galaxy S-series.
Whats Bad:
- No SD cards, which means you can't use internal memory which is problematic if you travel to remote areas or certain other countries and take a lot of videos or pictures. NO-G can't help you when you can't use the cloud.
-No headphone port. Sometimes access to charging headphones is irritating on absurdly long flights with limited capability in charging your headphones. This was one factor that made me avoid iPhone.
-Screen shots are a pain depending on the app, because they relocated the nice buttons that were placed on the other side of the phone. This also forces users to have to do the slow horizontal sweep with your hands instead of the convenient one-hand multi-button screen shot. For some people, these features added to the convenience factor.
- No SD cards, which means you can't use internal memory which is problematic if you travel to remote areas or certain other countries and take a lot of videos or pictures. NO-G can't help you when you can't use the cloud.
-No headphone port. Sometimes access to charging headphones is irritating on absurdly long flights with limited capability in charging your headphones. This was one factor that made me avoid iPhone.
-Screen shots are a pain depending on the app, because they relocated the nice buttons that were placed on the other side of the phone. This also forces users to have to do the slow horizontal sweep with your hands instead of the convenient one-hand multi-button screen shot. For some people, these features added to the convenience factor.
Conclusion:
It's mostly the same great features of previous Samsung Galaxy S phones, and the major selling point for anyone using it is the 5G network capabilities because if you have a carrier like T-Mobile, they won't compete with Verizon on the size of their 4G network coverage, and most current updates with T-Mobile are now predominantly 5G networks. So don't underutilize your coverage potential and take advantage of the sick upload and download speeds. Just beware of the limitations like not having the SD card. Cost cutting or designs where a slight increase in the size is the only factor in differentiating a product from another competitor is how something great gets watered down to something mediocre. Hopefully Samsung will heed this advice and beef up their future models.
It's mostly the same great features of previous Samsung Galaxy S phones, and the major selling point for anyone using it is the 5G network capabilities because if you have a carrier like T-Mobile, they won't compete with Verizon on the size of their 4G network coverage, and most current updates with T-Mobile are now predominantly 5G networks. So don't underutilize your coverage potential and take advantage of the sick upload and download speeds. Just beware of the limitations like not having the SD card. Cost cutting or designs where a slight increase in the size is the only factor in differentiating a product from another competitor is how something great gets watered down to something mediocre. Hopefully Samsung will heed this advice and beef up their future models.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Can see screen in the sun!
on June 8, 2021
Posted by: CincyGirl
from Ohio
[This review was collected as part of a promotion.] I haven't used all the new features yet, but am so excited that the screen can be seen in the sun and with sunglasses on! And, the charge lasts all day.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Cellphone
on June 8, 2021
Posted by: Mack5
from Appleton, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] We bought our Galaxy S21's last month. And, are very impressed with the speed of 5G and the camera is excellent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great screen
on June 8, 2021
Posted by: Windy
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought awhile ago and really enjoy it especially the flat screen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Size
on June 8, 2021
Posted by: Jdm3
from Phila pa
Expertise:Expert
[This review was collected as part of a promotion.] I bought this a few months ago, great phone. Perfect size for me, I am a woman with small hands and tend to have a difficult time holding the larger phones that are out. Great camera and battery life. I wish it came with a charger block.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on June 8, 2021
Posted by: Jase
from Ogden, Utah
[This review was collected as part of a promotion.] I've had this phone since it came out, and it really has been great. The camera is very impressive. I've had a lot of friends and family members comment on how great my pictures turn out. It's fast and reliable. I've had very few issues with it, and none that were especially notable.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on June 8, 2021
Posted by: Trees
from Coos Bay, Or
[This review was collected as part of a promotion.] I purchased my phone a few months ago and love it. Of course I’m a Samsung fan. I like the way the camera functions and how the pictures turn out.
I would recommend this to a friend!
Features
5
Performance
5
Value
4
Written by a customer while visiting Samsung US