Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
3
Was great, 4 months in now, terrible
on June 8, 2021
Posted by: Jason
from Allentown, pa
Expertise:Intermediate
[This review was collected as part of a promotion.] Apps constantly crashing now after 3+ months having phone. Phone restartes 30+x per day randomly. I even made sure i had the latest software updates on phone and the few apps I use. Need to get to the store to see what's up but very dissapointed as this is the first time I've bought a new phone when it first came out. I'll make sure to never make that mistake again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 30, 2021
Hello Jason, thank you for bringing this to our attention. I understand how this must feel. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01001416/) to an article that will help you troubleshoot the crashing. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001475/) to an article that will help you troubleshoot the phone rebooting repeatedly. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera!
on June 8, 2021
Posted by: Christopher
from Houston
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought it when it first came out and I love it! I so purchase another one for my kid soon!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device. Every year it gets better and better
on June 8, 2021
Posted by: StarRick
from Bucks County PA
Expertise:Expert
[This review was collected as part of a promotion.] Was skeptical about buying this since I had a perfectly operational S9+ but decided to take the leap. Well worth the money. Quality is excellent and screen is perfect. I bought the S21+ thinking I would need the bigger screen since I was using S9+, but to my surprise it was a little too big. The S21 is perfect size and feels great in your hand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s21
on June 8, 2021
Posted by: Smileygurl
from Ri
[This review was collected as part of a promotion.] Have had my phone a few months now and absolutely love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 8, 2021
Posted by: WayneT
from Port orchard Wa
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone a few months ago and I love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
L.O.V.E. This phone
on June 8, 2021
Posted by: HeavyD
from Slc UT
Expertise:Intermediate
[This review was collected as part of a promotion.] This is the fastest phone I have ever had to date.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 8, 2021
Posted by: Higgins
from Illinois
Expertise:Expert
[This review was collected as part of a promotion.] Super Happy with his phone. It has some great features!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the look and feel of the device.
on June 8, 2021
Posted by: Yoshi
from Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded when it first came out, and I'm loving it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US